Contact of Mobicel, South Africa customer service

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Find below customer service details of Mobicel. Besides contact details, the page also offers a brief overview of the smartphone company.

Head Office
Mobicell Communications
Midrand, Gauteng, 1686
South Africa

Phone: 011 541 3300
Phone: 011 541 3500
Email: [email protected]

About Mobicel
Mobicel is a fast growing smartphone company in South Africa, operating since the year 2007. Since its founding, the company has launched close to 150 handsets in the market. A variety of budget-friendly and premium smartphones and tablets are sold through its network of stores spread across the country. The second largest smartphone brand in the country currently sells devices through the 5,000+ stores.

Among its offerings is the Mobicel Astro, one of the company entry’s level device that is a hit among consumers. The device comes with its own fast processor, RAM of 512 MB and 4GB built-in memory. It also comes fitted with a battery of 1,400mAh. In 2018, Astro was in fact the top selling smartphone brand in South Africa. It competed among the top three entry level smartphones by brands such as Samsung and Nokia. Astro uses Android Go, the trimmed down version of Android operating system.

New customers can use the store locator to locate an authorised outlet where you can explore and buy products. Mobicel’s current range of smartphones include Hero, X4, Fendy, Berry 2, Clik, R1, R1 Plus, R7, Titan, Hype X, and X1 Blue. The product pages on the website has specs along with highlights. Most premium devices like R7 comes with beefed up hardware under the hood. The R7 boasts of a 5.7-inch screen, 1.3 Ghz quad core processor, 2350mAh battery and 16GB+1GB memory. The Hype X boasts of a 6.18 FHD IPS display and front 16MP and dual rear cameras of 12MP+5MP. Other hardware includes Qualcomm SD450 processor, 3400mAh battery and memory of 32GB+3GB.

Mobicel also manufactures and sells tablets, wireless headphones, bluetooth speakers and WiFi routers. Shoppers can purchase these products at store or directly on the website. As you checkout, you can see the payment and shipping options. Payment for purchases can be made using credit card or net banking. After successful payment, you will get a confirmation mail with details. Customers enjoy a 14 day return policy shopping online. As for warranty, it varies according to product. The warranty card and purchase document shall have information of same published. For complaints or queries on store locations, cancellation, refund, service center, or others, reach the Mobicel support.

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