Contact Michaels Stores: Find below customer service details of Michaels Stores, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
The Michaels Companies, Inc.
8000 Bent Branch Drive
Irving, TX 85063
United States
Phone: 972-431-1000

Customer Service
Phone: 1-800-MICHAELS
Phone: 1-800-642-4235
Email: [email protected]

About Michaels Stores
Michaels Stores is an American arts and craft retail chain founded by Michael Dupey in 1973. Headquartered at Irving, Texas, Michaels employs more than 21,000 and currently has a network of more than 1,200 stores in 39 states. Michaels’ subsidiaries include Aaron Brothers and Pat Catan’s. In 2017, Michaels Stores recorded $5.4 billion in sales. It is the largest arts and crafts speciality retailer in the US, selling arts, crafts, home decor and season merchandise. Many of the products are sold under the exclusive private brands like Recollections, Studio Decor, Bead Landing, Creatology, Ashland, Celebrate IT, Art Minds, Artist’s Loft, Craft Smart and Loops & Threads. The distribution and manufacturing centers are located in California, Florida, Illinois, North Carolina, Pennsylvania, Texas, Ontario and Washington.

Shoppers can locate a Michaels outlet by zip code, city or state on the website. Before visiting a store, you might want to know the trending and discounted items. Besides offline stores, Michaels also operates an ecommerce channel for those who enjoy Internet shopping. You can shop by keyword or by exploring the categories. Popular categories include art supplies, baking supplies, party, beads/jewelry, crafts/hobbies, decor, floral, frames, teacher supplies, kitting, storage and wedding. There are also items for specific seasons like Christmas or Fall. Filter products by color, brand, size or rating. Each product page has description, specifications and high quality pictures. Shipping and return options are revealed in the same page. If you need to read reviews left by other buyers, you can do same. Michaels operates separate websites for items specially designed and manufactured for weddings and kids. It includes floral, decor, invitations and DIY supplies.

Purchases on can be done using Visa, MasterCard, American Express and Discover cards. During checkout, you can opt between standard or express delivery. Standard shipping takes 5-7 business days. You also have the option to shop online and pick up item at store. Shipping rates and timeframe are published on the Shipping Policy page of the website. If your product is eligible for free shipping, note same during checkout. Michaels has a return policy of 6-months. Refunds will be processed in the same mode of payment. The shipping and handling fees may be deducted from the refund amount. Products can be returned or exchanged only if the packaging is unopened.

Have any special occasion coming? Purchase virtual or physical gift cards you can give friends or family. You can check the balance of your card online. If you are a regular shipper at Michaels, register for the Michaels Rewards loyalty program to earn and redeem reward points. Members also receive exclusive offers in their inbox and get information of special events. Looking for a job with Michaels Stores? The Career section shows the job openings and the benefits. You can find a job opening within customer service, distribution or manufacturing. The opportunities and benefits working at Michaels are revealed on the website. For more information or queries on store locations, payment, refund, cancellation, career/jobs, or others, reach the Michaels support.

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