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Contact of Metro Inc, Canada customer service (phone, email)

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Contact Metro Inc.: Find below customer service details of Metro Inc., Canada, including phone and email. Besides contact details, the page also offers a brief overview of the retailer. Reach the customer service below for queries, complaints or feedback.

Head Office
Metro Inc.
11 011, boul. Maurice-Duplessis
Montreal (Quebec) H1C 1V6

Customer Service
Phone: 1-866-595-5554
Phone: 1-866-638-0020
Phone: 1-800-361-4681
Phone: 1-844-777-7611 (online grocery)
Email: [email protected]
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About Metro Inc.
Metro Inc. is a Canadian food retailer founded in 1947. Headquartered in Montreal, Quebec, the supermarket chain is the third largest in the country and operates more than 600 stores. It’s brands include Metro, Metro Plus, Super C, Marche Ami, Marche Adonis, The Barn Markets and Food Basics. Operating mainly in the provinces of Quebec and Ontario, Metro also manages 250+ drugstores under the Brunet, Metro Pharmacy and Drug Basics banners. The company employs more than 75,000 and has annual sales of $12 billion.

Use the Store Locator on the website to spot a Metro grocer nearest to your address. The homepage showcases some of the weekly deals and lists coupons that can be used at stores for discounted products. You can sign up for an account on the website to get email notifications of coupons and weekly deals. If you need ideas for new recipes, there is a section dedicated for that. Metro’s own private brands you will find at stores include Selection, Irresistibles, Godiva, Gril Rouge and Première Moisson.

To order groceries at the comfort of your home, you can browse the Flyer available on the website and add products to your cart. You can pay by Visa or MasterCard and then proceed to choose the time slot to pick up your groceries in-store or have them delivered to your address. Delivery fees may vary depending on your time slot. You have the option to return the items with the driver or present them at a store for a full refund. If you are a regular Metro shopper, register for the Metro&moi reward program to earn and redeem points. For more information or queries on store locations, payment, refund, shipping, or others, reach the Metro customer service.

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13 Comments

  1. The Metro on Second Line in Sault Ste Marie is disgraceful. The manger follows me around the store and than joins me in line. I confronted him and he told me he didn’t know what I was talking about. The next time I went into the store, the manager seen me, walked to the back of the store and four other store associates followed me around the store. One associate always follows me to the cash. I have a good job and pay for my groceries. It is absolutely insulting to be followed around the store.

    • Sorina Oprea Reply

      I would like to report an incident that happened on June 22 at 8:45 p.m. at the Metro store in Bridlewood Mall, 2900 Warden. I was with my partner to buy 2 bags of cherries. We wanted another bag for our 90 year old neighbor, and because the cherries were fresh, we did not realize that they were also on sale. When we tried to pay for them at the self pay desk, a young woman employee (who refused to say her name and whose name tag was blank) forbade us to buy two, saying that it should be one per family. My partner purchased one and I wanted to purchase one as well. The situation escalated as she told the other cashier to deny the second bag. Even when I took her to the cherry shelf and showed her that it was written clearly “Limit 1 per CUSTOMER”, she refused in a very rude manner, saying that this means 1 per family! It was a very unpleasant situation happening in a store where we do most of our purchases for many decades. We expect that your management will address: the rudeness of the employee, the fact that she was not wearing a mask, and not keeping the 2 m distance when providing help at the self pay desk. It seems ridiculous to fight for an extra bag of perishable fruits at the time of closing, with many more cherries still on the shelf. But it was not right to consider us at fault when the note said clearly that each customer can have one bag! we were two customers! The front store manager and another employee, a man by the name Topper, were siding with the young employee who made also very loud remarks, that the sign means family! A very unpleasant time at a store that we valued.

  2. Ronald Labranche Reply

    I was in line to enter the super C store on Jean-Talon east street at 8:15 am. There was already a line of about 250 feet lone and i saw that there were senior citizens 60 years old and older and disabled people waiting in line . The line had about 70% of people under 60 years old . I saw old men and woman with one or two canes standing in line for almost an hour to get into the store . I find this terrible and shows me that the most vulnerable people to the coronavirus are not being protected by Metro food chain stores . We are being treated like everyone else. Premier LeGault keeps on repeating that we must protect the senior citizens as much as we possibly can . The Metro food chain stores are not doing their part to protect the senior citizens or the disabled and it is business as usual concerning shopper of all ages . Why are you not making special hours for the senior citizens over 60 years old and the disabled . Costco is doing it – so why not Metro food chain stores ???? You will not even have to change the store hours . Just make stores hours from 8 am to 9 am for seniors citizens over 60 years old and for the disabled . One hour of store time will not hurt the stores and would be extremely appreciated by all your senior and disabled customers . And you will be protecting the most vulnerable people against being infected by the coronavirus . Do the right thing and make special hours for the seniors over 60 years old and the disabled . Yours Truly Ronald Labranche Friday 10th April 2020

  3. Arnold Rapps Reply

    It seems that large corporations such as yours forgot to operate on the premise that the customer knows best. The Metro Grocery Store on Markham Road and Eglinton in Scarborough, Ontario, Canada hired a security guard who allows half as many people into the store as those who are finished shopping because he is having too good a time socializing with his buddies or sending text messages on his phone to even notice that shoppers are leaving the store and the wait-line is building up. I made a comment to him about this and he indicated he has no discretion in the matter. He finally told me that the manager determines the number of people in the store. There was no manager in sight. So he was receiving his cues from an invisible manager but what annoyed me, even more, was when I asked that the manager be called, he arrived from the back of the store, was terribly aggressive, impolite and made no sense when he said that he determines who can enter and buy items at his store as though he wanted to threaten me though I was wearing both a mask and latex gloves. As Shakespeare once wrote “A pox on both your houses” during the Black Plague. Train your managers to be rational, polite and not behave like mad dogs!!!!

  4. Mike Latendresse Reply

    Very interesting complaint page. Ended up e mailing Warsa Store, you do this on purpose. Another reason to boycott your stores. OK. Toronto store Vic park and Danforth, Toronto. No staff at hot food counter. After i wandered around a while i found a employee that took me over to a guy making pizzas the employee told him i was waiting and as i stood there he didn’t make eye contact or even notice i was there waiting, on purpose i think. Sad customer service. I am boycotting you from here on and anyone i can convince to shop else where i will. Lost a customer for life. I will drive out of my way to use Loblaws. Never had a problem from them. Maybe you can learn a few things from them.Signed Loblaws customer. No need to reply to this i will just delete before reading..

  5. Jason Morgan Reply

    Hello my name is Mr Morgan and I recently was charged for an order that was cancelled due to the fact that it was the wrong order and not the updated order I had put through. The order was cancelled and my other updated order came on time. I unfortunately was charged for 2 orders instead of 1. I’m owed $134.03 I was told by customer service on the 15th of November 2019 it would be 3-5 business days before the money would go back on my bank card/credit card. It’s been 6 days. My order number for the online grocery of metro is 50032565 as of November 14th 2019. And as of November 20th 50032565RO. 2 added letters.
    I phoned customer service on day 5 November 21st 2019 at 1:03 pm and I was told it would take up to 10 days and that they don’t know who told me 5 days. I asked to speak to a manager or customer relations and was told that a supervisor would contact me back. No one called me back. I called again at 6:59 pm November 21st 2019 and again asked to speak to someone higher up, possibly customer relations or a manager. I was denied in a way of them telling me the same thing as last time. That their supervisor was busy but would call me back. Well the supervisor was answering his questions but would not get on the phone with me.
    I’ve been patient enough. The money taken shouldn’t have never been taken in the first place. I not once, at any time, was compensated or asked if I would like to be compensated for the mistake metro made. Not until my frustration got the better of me unfortunately. Sad that a customer has to get upset because they keep getting the run around. I was told then it would take probably 2 weeks to receive my money back. 14 days!
    14 days for a mistake Metro made by charging for 2 orders instead of 1 order.
    I am literally appalled and flabbergasted at the run around I’ve received. I’m frustrated beyond belief. How hard is it to refund someone the money back that was never your right to take? Other companies I’ve dealt with have given me my money back when refunding within 3 to 5 days. The fact that I’ve had to send out several emails and make several phone calls and wait patiently for money that was never supposed to be taken is just dumbfounding when your service was supposed to provide me as a customer, convenience. This has not been convenient at all, it has been a horrible experience.
    $134.03 to some families is a lot of money.
    That’s money that can go towards bills.
    The fact of the blatant disregard for making an amends for this situation that was ultimately metro”s fault has made me lose all respect and faith in Metro as a company, and the likelihood of a repeat customer. It’s right down shameful for a business of this caliber to treat it’s customer so poorly.
    I will give you one last chance to rectify this problem and make it right. I want my money back and I want to be compensated. If not I will go to your competitor just 5 Mins away, Food Basics. Realize that one tainted customer in time, that is treated badly, eventually leads to more.

  6. Howard blacker Reply

    Good morning I shop at two stores in Thunder Bay Arthur st and Thunder Bay mall not impressed lately at the line ups at check outs especially at peak time I know from inside info that a new manager cut hours to save money I will not Waite in line like that and will not use self check outs I’m a strong member of local 628 in Thunder Bay I have no loyalty to any store that does this will shop at Safeway superstore etc no line ups there. Don’t need a reply just fix the problem.

  7. YOU ARE ALWAYS SOLD OUT OF CRISPY CHOCOLATE CHIP COOKIES FRESH BAKED IN THE COLLINGWOOD ONTARIO STORE..AND HAVE TOO MANY OF THE ALMOND COOKIES..YOUR STORE MANAGER AND INVENTORY TEAM NEED TO PUT MORE CHOCOLATE CHIPS IN STORE WEEKLY!

  8. Brenda Hill Reply

    I went to your Metro store that is located at Lawrence and Bathurst. There was no one available to put the cones out or to remove them when you came out with my groceries. I mentioned to one of the people that had illegally parked in one of the spots that this was for PICK UP ONLY as the sign in front of the car stated – and she told me that so long as she had a handicap sign in her car she could park there and that she was told this by “someone”. I said I too have a handicap sticker and it does not allow you to park there as there are many handicap spots in the lot. My question is why do you not have someone assigned at the PICK UP area. I know that there is a cost involved however it is worth it to your customers for an easy flow. I would like to see consistency with the PICK UP ONLY area and to have someone there for consistency. I enjoy this store however if this doesn’t change I will be heading to Coppa’s. Thank you for listening.

  9. We recently shopped at Metro Inc. located at 3003 Danforth Avenue, Toronto, Ontario – Shoppers World. Store #100037, Phone: (416)686-8585.

    Item marked on shelf for $7.00 scanned for $9.96. Caucasian white, young, female representative at “customer service” desk with name tag reversed (who refused to provide her name, but her sign-on may have been cashier 247) made us wait for over 15 minutes to see the Caucasian white male manager, who wore no visible name tag, and also refused to provide his name. It is interesting to note that the professional staff employees provided no unique identifier, i.e. no professional accountability.

    Caucasian white female representative refused to honour the publicly posted Price -accuracy -guarantee that purports to give wrongly scanned item for free (or even at posted $7.00 price after making us wait for so long ).

    When we politely requested the store manager to Cease and Desist from repeatedly interrupting us, he replied: “Goddamn nigger! I will get security guard to kick you out of my store”.

  10. Gail Squire Reply

    Last week , Feb 15th…my husband was at Orillia store which is always fabulous. He bought a family pac of veal. There was 2 layers of veal much to my surprise so immediately , I wrapped 4 pcs in Saran & continued with the the pkg s. 3 x 4 pcs, 1 with 3.
    Froze.
    On Thursday, Feb 21, we defrosted one pkg of 4. Meat appeared dark. My husband said …can you check this, it does not look like what we bought before.
    I smelled it, kind of was reluctant but breaded it & fried 2 mins per side. When we tasted…it was totally off.
    Thru it out along with the rest.
    It was $21 …did not break the Bank, however, it was a real disappointment.
    This is not at all what Metro usually delivers to it’s customers.
    Please investigate for us.

  11. Leah Morrigan Reply

    Hello. I am writing with complaints about your store and your corporation. I shopped at the Metro on Gould Street in Toronto within the last hour, and I was really disappointed that the person who rang my food through didn’t make a move to put the food into the bag I brought with me. I thought that Metro had environmental policies – these should include the encouragement of shoppers bringing their own bags and the staff helping to fill them with the food we buy for inflated prices at your store.

    Second, when I went to call to tell customer care about this at 1-800-361-4681, two calls were dropped and when I felt I was getting through, there was no indication that I was on hold and that someone would be with me shortly, so I hung up.

    This is abhorrent customer service.

  12. Let me start by saying that customer care is obviously an oxymoron. But here I go again. Could someone tell me if the Metro store at Strouds Road in Pickering Ontario is going out of business or is it just the worst managed store in your chain. How is I go there more than once a week and am constantly stumped by the fact that what I need is never on the shelf. Management must be on permanent vacation, stupid or just very bad at the job. The cashiers are amazing and I have know some of them more than 30 years but whoever runs the place is absent even when present and can not keep up with the job requirements.

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