Contact Metro Inc.: Find below customer service details of Metro Inc., Canada, including phone and email. Besides contact details, the page also offers a brief overview of the retailer. Reach the customer service below for queries, complaints or feedback.
Head Office
Metro Inc.
11 011, boul. Maurice-Duplessis
Montreal (Quebec) H1C 1V6
Customer Service
Phone: 1-866-595-5554
Phone: 1-866-638-0020
Phone: 1-800-361-4681
Phone: 1-844-777-7611 (online grocery)
Email: [email protected]
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About Metro Inc.
Metro Inc. is a Canadian food retailer founded in 1947. Headquartered in Montreal, Quebec, the supermarket chain is the third largest in the country and operates more than 600 stores. It’s brands include Metro, Metro Plus, Super C, Marche Ami, Marche Adonis, The Barn Markets and Food Basics. Operating mainly in the provinces of Quebec and Ontario, Metro also manages 250+ drugstores under the Brunet, Metro Pharmacy and Drug Basics banners. The company employs more than 75,000 and has annual sales of $12 billion.
Use the Store Locator on the website to spot a Metro grocer nearest to your address. The homepage showcases some of the weekly deals and lists coupons that can be used at stores for discounted products. You can sign up for an account on the website to get email notifications of coupons and weekly deals. If you need ideas for new recipes, there is a section dedicated for that. Metro’s own private brands you will find at stores include Selection, Irresistibles, Godiva, Gril Rouge and Première Moisson.
To order groceries at the comfort of your home, you can browse the Flyer available on the website and add products to your cart. You can pay by Visa or MasterCard and then proceed to choose the time slot to pick up your groceries in-store or have them delivered to your address. Delivery fees may vary depending on your time slot. You have the option to return the items with the driver or present them at a store for a full refund. If you are a regular Metro shopper, register for the Metro&moi reward program to earn and redeem points. For more information or queries on store locations, payment, refund, shipping, or others, reach the Metro customer service.
I like shopping at metro and have done so for many years. While I understand the economy world wide is suffering from high prices, I am finding that Metro’s pricing is highly over the top. An example, today in the store where I live I needed to buy Bonserro Paper products. Looking at the toilet rolls the metro price, on sale today, is priced $3.00 higher than a competitor store at regular price. Their price has been and is $6.99 a package, whether you are buying paper towels or toilet rolls. I like the product because there is no plastic wrapping. Sorry, but I will go to the other store.
Also, the metro I shop at is frequented by mainly Seniors. Pricing is obviously geared to multi family units since all the best prices are buy 2. Most seniors do not want two of everything to get the discounted price. They end up buying one product at regular price, or loudly complain and don’t buy the product at all. In listening, I would say 75% of seniors do not buy at all. You are missing out, surely one product purchased on sale is going to generate more revenue long term than no product purchased at the buy 2 sale.
Today I purchased a box of six muffins at my store on sale, $4.99 instead of $5.99. Well, I got them home and they are stale. You reduced day old muffins that are stale and now in my garbage by $1.00? No sign saying “day old”….I would not have bought them, then again, I guess all the other people who did buy them made the same discovery. Come on Metro, this is all so disappointing.
Today I made the decision to no longer shop at any Metro stores. While shopping at Le Metro in Gracefield, Quebec, I needed to use their bathroom. I was informed that the public didn’t have access to their facilities. I was very surprised because I had used them in the past.
There is simply no reason that a grocery store chain, that’s making hundreds of millions of dollars, shouldn’t be able to provide public washrooms. Perhaps each independent store could designate an employee to clean the washroom during the day. With our aging population, people with chronic health conditions, pregnant and menstruating women, and children – frankly anyone with a bladder or colon – public bathrooms are a necessity.
I am not a regular customer of Metro grocery stores – with it’s low quality food and over-inflated prices but now I have more reason to never step foot in any of their stores again. As a result of my making an inquiry about their products, a large food manufacturer emailed coupons to be redeemed in-store (including one for a free product) . I attempted to use it at a Metro where a manager had to be called to decide if it could be accepted. I waited 10 mins. until the manager came and was told it was Metro’s policy not to accept any printed coupons. I walked out with nothing and since then, every other grocery chain has accepted the coupons without question or hesitation.
I was recently at my local Metro food store and saw that the Kfrat dinner boxes were at $2.69 per box while at Giant Tiger the regular price is $1.50 per box but on special at $1.25. If Giant Tiger regular price is $1.50 how come Metro is at $2.69.
I am disappointed that you have reduced your sales flyer to one sheet. I am house bound and mark up the flyers for my helper to do my shopping. I have had to switch to Sobey’s since they offer more and a wider variety of products. Please consider featuring more products in your advertising feature. Online is not a good option because it is more difficult to scan and review, and obviously cannot be marked up and carried as a reference.
I’m totally disgusted with Metro. I did have a bad experience there and I reported it, nobody ever bothered to get back to me except for one man called and said he was going to pass it on to a supervisor and that was the end of it they don’t seem to care at all about their customers and I was a long time customers spending hundreds of dollars a week! However they’ve done me a favour I have found somewhere I like so much better and the staff is absolutely delightful! Where as I find metro staff Most of them anyway to be difficult and rude!!! As was my experience it went completely the wrong way and the manager on hand at that time was no help at all I was yelled at! And I have to say the manager was completely useless handling the situation!
You are right! At 8h20 pm, the driver of my order rang the buzzer only once at my apartment building and I buzzed him in. After 5 minutes of waiting he wasn’t showing up so I went down and saw the truck parked at the corner of the street. I walked to the truck and the agitated driver got out telling me he had cancelled my order and I couldn’t get it. As I was inquiring as to why, he explained he had called me numerous times x (3) and rang my buzzer x (1) without any answer. As I attempted to respond, he kept talking loudly over me where I couldn’t put a word in. I simply wanted to explain and to know why he hadn’t heard the buzzer that would have let him in and why he didn’t ring a 2nd time and also to tell him that my phone had blocked his phone no.as spam. Firstly my indication for the delivery is to ring the buzzer and not to phone before. Finally I gave up because he was causing a scene and all my neighbors could hear. I left frustrated and told him what he had done was a fool and that I would lodge a complaint. Upon this, he started yelling that I was an imbecile and to come back because he would contact his supervisor himself causing a embarrassing scene. He was scary because he started following me towards the entrance of my building. I called to complain and am waiting for a supervisor to get back to me which has not happened yet. Is Metro that desperate for workers that they must hire aggressive and impolite people?
I am totally satisfied with Metro 1500 Royal York Rd. The meat department has a good butcher, and I prefer their meat to other stores. The manager Ryan is a stand up guy, who makes things right, if there’s any problem. I will continue to shop there as quality is number one!
I shop at Metro at Markham and Eglinton in Scarborough …store #100808 … on October -01, was going through the cashier, and noticed the dozen eggs I was about to purchase, had a broken egg in it. The cashier graciously offered to go and get another dozen for me. I am 83 years old, and use a cane, and was really surprised to know she would do that. I had brought my own bags, and she carefully packed everything for me …. What fantastic service. I see on my receipt it says Cashier 130 …. It would be nice if you could possibly let her know that she was very kind, and really made my day !
Metro has not honoured its reward program. I have called 3 times to find out why I was not receiving any reward cheques. Each time they assured me “the cheque is in the mail”. Metro was my main grocery store and my rewards added up to $140.00. They have made my loyalty worthless and their word means nothing. So much for shopping Canadian
For counter available medicine, metro rep charge prescription fee plus medicine value.
When u ask the metro pharmacy rep, they have no idea what to say and forward you to customer service.
When you call metro customer service they are closed and i have to call them at their specific time.
I am a happy and satisfied Metro in-store customer. I now shop only at the 425 Bloor St. W. Toronto location, all because of one employee there. Her name is Vita ( not sure of the spelling ) who works in the Bakery department.
I ONLY eat the Front Street Bakery bran muffins sold at Metro so its very disappointing when I walk all the way there and they don’t have any. So instead, I called the store one day and luckily Vita answered and said “Of course, no problem, she would go and look for them and put them aside for me until I could get there later that day.” She was so pleasant and so willing to help me out even though she and others there working must be very busy and very tired. She did not need to be so obliging, but she was.
This might seem like a small issue, but to me, its huge because it saves me a lot of unnecessary walking and going out in public when we are supposed to be staying home. Thank you Vita, thank you thank you for being so kind. You are a tremendous help.
I just shopped at a store in Windsor( where I normally shop). On Wyandotte E. I was standing 9 feet from the next customer who was finished pacing their groceries . I was not on the yellow spot. The young part time cashier # 121 yelled at me. When it was my turn she just asked if I needed a bag. Not you can move forward now . When I paid I informed her I wasnt stupid and knew what 6 feet was. Her answer was “ I doubt it”. Good customer service. I then immediately called the manager in duty. I told him she was snippy. He said no need for name calling. I am done with Metro
Went to store at Bathurst and Steeles in Toronto to purchase Lactansia butter which was advertised for $2.99 lb. While there I also purchased other groceries but I’m an elderly person and after lining up to get in store I was pretty tired so I didn’t check my bill in the store. When I got home and after checking my bill I saw that I was charged $6.99 ea for 4 lbs. of butter. When I called the store and spoke to the manager and told him what happened – that the $2.99 sign looked like it belonged with this butterl Why would I pay $6.99 when I could purchase butter for $2.99? He started to argue with me so I decided to call customer service. What a laugh and a waste of time. They said the district manager would be advised and that someone would call me back between 24 and 36 hrs. When I didn’t hear from anyone I called again and they were not willing to rectify anything. This company doesn’t care about customer relations or goodwill and makes people feel like they are lying. At the very least they could have given me a store credit for the difference because they wouldn’t take it back because of covid-19. The difference was 4 X $4.00 =$16.00. So over this amount they have lost a customer. I like to feel confident where I shop and there are many stores in my area to choose from.
The Metro on Second Line in Sault Ste Marie is disgraceful. The manger follows me around the store and than joins me in line. I confronted him and he told me he didn’t know what I was talking about. The next time I went into the store, the manager seen me, walked to the back of the store and four other store associates followed me around the store. One associate always follows me to the cash. I have a good job and pay for my groceries. It is absolutely insulting to be followed around the store.
I would like to report an incident that happened on June 22 at 8:45 p.m. at the Metro store in Bridlewood Mall, 2900 Warden. I was with my partner to buy 2 bags of cherries. We wanted another bag for our 90 year old neighbor, and because the cherries were fresh, we did not realize that they were also on sale. When we tried to pay for them at the self pay desk, a young woman employee (who refused to say her name and whose name tag was blank) forbade us to buy two, saying that it should be one per family. My partner purchased one and I wanted to purchase one as well. The situation escalated as she told the other cashier to deny the second bag. Even when I took her to the cherry shelf and showed her that it was written clearly “Limit 1 per CUSTOMER”, she refused in a very rude manner, saying that this means 1 per family! It was a very unpleasant situation happening in a store where we do most of our purchases for many decades. We expect that your management will address: the rudeness of the employee, the fact that she was not wearing a mask, and not keeping the 2 m distance when providing help at the self pay desk. It seems ridiculous to fight for an extra bag of perishable fruits at the time of closing, with many more cherries still on the shelf. But it was not right to consider us at fault when the note said clearly that each customer can have one bag! we were two customers! The front store manager and another employee, a man by the name Topper, were siding with the young employee who made also very loud remarks, that the sign means family! A very unpleasant time at a store that we valued.
I was in line to enter the super C store on Jean-Talon east street at 8:15 am. There was already a line of about 250 feet lone and i saw that there were senior citizens 60 years old and older and disabled people waiting in line . The line had about 70% of people under 60 years old . I saw old men and woman with one or two canes standing in line for almost an hour to get into the store . I find this terrible and shows me that the most vulnerable people to the coronavirus are not being protected by Metro food chain stores . We are being treated like everyone else. Premier LeGault keeps on repeating that we must protect the senior citizens as much as we possibly can . The Metro food chain stores are not doing their part to protect the senior citizens or the disabled and it is business as usual concerning shopper of all ages . Why are you not making special hours for the senior citizens over 60 years old and the disabled . Costco is doing it – so why not Metro food chain stores ???? You will not even have to change the store hours . Just make stores hours from 8 am to 9 am for seniors citizens over 60 years old and for the disabled . One hour of store time will not hurt the stores and would be extremely appreciated by all your senior and disabled customers . And you will be protecting the most vulnerable people against being infected by the coronavirus . Do the right thing and make special hours for the seniors over 60 years old and the disabled . Yours Truly Ronald Labranche Friday 10th April 2020
It seems that large corporations such as yours forgot to operate on the premise that the customer knows best. The Metro Grocery Store on Markham Road and Eglinton in Scarborough, Ontario, Canada hired a security guard who allows half as many people into the store as those who are finished shopping because he is having too good a time socializing with his buddies or sending text messages on his phone to even notice that shoppers are leaving the store and the wait-line is building up. I made a comment to him about this and he indicated he has no discretion in the matter. He finally told me that the manager determines the number of people in the store. There was no manager in sight. So he was receiving his cues from an invisible manager but what annoyed me, even more, was when I asked that the manager be called, he arrived from the back of the store, was terribly aggressive, impolite and made no sense when he said that he determines who can enter and buy items at his store as though he wanted to threaten me though I was wearing both a mask and latex gloves. As Shakespeare once wrote “A pox on both your houses” during the Black Plague. Train your managers to be rational, polite and not behave like mad dogs!!!!
Very interesting complaint page. Ended up e mailing Warsa Store, you do this on purpose. Another reason to boycott your stores. OK. Toronto store Vic park and Danforth, Toronto. No staff at hot food counter. After i wandered around a while i found a employee that took me over to a guy making pizzas the employee told him i was waiting and as i stood there he didn’t make eye contact or even notice i was there waiting, on purpose i think. Sad customer service. I am boycotting you from here on and anyone i can convince to shop else where i will. Lost a customer for life. I will drive out of my way to use Loblaws. Never had a problem from them. Maybe you can learn a few things from them.Signed Loblaws customer. No need to reply to this i will just delete before reading..
Hello my name is Mr Morgan and I recently was charged for an order that was cancelled due to the fact that it was the wrong order and not the updated order I had put through. The order was cancelled and my other updated order came on time. I unfortunately was charged for 2 orders instead of 1. I’m owed $134.03 I was told by customer service on the 15th of November 2019 it would be 3-5 business days before the money would go back on my bank card/credit card. It’s been 6 days. My order number for the online grocery of metro is 50032565 as of November 14th 2019. And as of November 20th 50032565RO. 2 added letters.
I phoned customer service on day 5 November 21st 2019 at 1:03 pm and I was told it would take up to 10 days and that they don’t know who told me 5 days. I asked to speak to a manager or customer relations and was told that a supervisor would contact me back. No one called me back. I called again at 6:59 pm November 21st 2019 and again asked to speak to someone higher up, possibly customer relations or a manager. I was denied in a way of them telling me the same thing as last time. That their supervisor was busy but would call me back. Well the supervisor was answering his questions but would not get on the phone with me.
I’ve been patient enough. The money taken shouldn’t have never been taken in the first place. I not once, at any time, was compensated or asked if I would like to be compensated for the mistake metro made. Not until my frustration got the better of me unfortunately. Sad that a customer has to get upset because they keep getting the run around. I was told then it would take probably 2 weeks to receive my money back. 14 days!
14 days for a mistake Metro made by charging for 2 orders instead of 1 order.
I am literally appalled and flabbergasted at the run around I’ve received. I’m frustrated beyond belief. How hard is it to refund someone the money back that was never your right to take? Other companies I’ve dealt with have given me my money back when refunding within 3 to 5 days. The fact that I’ve had to send out several emails and make several phone calls and wait patiently for money that was never supposed to be taken is just dumbfounding when your service was supposed to provide me as a customer, convenience. This has not been convenient at all, it has been a horrible experience.
$134.03 to some families is a lot of money.
That’s money that can go towards bills.
The fact of the blatant disregard for making an amends for this situation that was ultimately metro”s fault has made me lose all respect and faith in Metro as a company, and the likelihood of a repeat customer. It’s right down shameful for a business of this caliber to treat it’s customer so poorly.
I will give you one last chance to rectify this problem and make it right. I want my money back and I want to be compensated. If not I will go to your competitor just 5 Mins away, Food Basics. Realize that one tainted customer in time, that is treated badly, eventually leads to more.
Good morning I shop at two stores in Thunder Bay Arthur st and Thunder Bay mall not impressed lately at the line ups at check outs especially at peak time I know from inside info that a new manager cut hours to save money I will not Waite in line like that and will not use self check outs I’m a strong member of local 628 in Thunder Bay I have no loyalty to any store that does this will shop at Safeway superstore etc no line ups there. Don’t need a reply just fix the problem.
YOU ARE ALWAYS SOLD OUT OF CRISPY CHOCOLATE CHIP COOKIES FRESH BAKED IN THE COLLINGWOOD ONTARIO STORE..AND HAVE TOO MANY OF THE ALMOND COOKIES..YOUR STORE MANAGER AND INVENTORY TEAM NEED TO PUT MORE CHOCOLATE CHIPS IN STORE WEEKLY!
I went to your Metro store that is located at Lawrence and Bathurst. There was no one available to put the cones out or to remove them when you came out with my groceries. I mentioned to one of the people that had illegally parked in one of the spots that this was for PICK UP ONLY as the sign in front of the car stated – and she told me that so long as she had a handicap sign in her car she could park there and that she was told this by “someone”. I said I too have a handicap sticker and it does not allow you to park there as there are many handicap spots in the lot. My question is why do you not have someone assigned at the PICK UP area. I know that there is a cost involved however it is worth it to your customers for an easy flow. I would like to see consistency with the PICK UP ONLY area and to have someone there for consistency. I enjoy this store however if this doesn’t change I will be heading to Coppa’s. Thank you for listening.
We recently shopped at Metro Inc. located at 3003 Danforth Avenue, Toronto, Ontario – Shoppers World. Store #100037, Phone: (416)686-8585.
Item marked on shelf for $7.00 scanned for $9.96. Caucasian white, young, female representative at “customer service” desk with name tag reversed (who refused to provide her name, but her sign-on may have been cashier 247) made us wait for over 15 minutes to see the Caucasian white male manager, who wore no visible name tag, and also refused to provide his name. It is interesting to note that the professional staff employees provided no unique identifier, i.e. no professional accountability.
Caucasian white female representative refused to honour the publicly posted Price -accuracy -guarantee that purports to give wrongly scanned item for free (or even at posted $7.00 price after making us wait for so long ).
When we politely requested the store manager to Cease and Desist from repeatedly interrupting us, he replied: “Goddamn nigger! I will get security guard to kick you out of my store”.
Last week , Feb 15th…my husband was at Orillia store which is always fabulous. He bought a family pac of veal. There was 2 layers of veal much to my surprise so immediately , I wrapped 4 pcs in Saran & continued with the the pkg s. 3 x 4 pcs, 1 with 3.
Froze.
On Thursday, Feb 21, we defrosted one pkg of 4. Meat appeared dark. My husband said …can you check this, it does not look like what we bought before.
I smelled it, kind of was reluctant but breaded it & fried 2 mins per side. When we tasted…it was totally off.
Thru it out along with the rest.
It was $21 …did not break the Bank, however, it was a real disappointment.
This is not at all what Metro usually delivers to it’s customers.
Please investigate for us.
Hello. I am writing with complaints about your store and your corporation. I shopped at the Metro on Gould Street in Toronto within the last hour, and I was really disappointed that the person who rang my food through didn’t make a move to put the food into the bag I brought with me. I thought that Metro had environmental policies – these should include the encouragement of shoppers bringing their own bags and the staff helping to fill them with the food we buy for inflated prices at your store.
Second, when I went to call to tell customer care about this at 1-800-361-4681, two calls were dropped and when I felt I was getting through, there was no indication that I was on hold and that someone would be with me shortly, so I hung up.
This is abhorrent customer service.
Let me start by saying that customer care is obviously an oxymoron. But here I go again. Could someone tell me if the Metro store at Strouds Road in Pickering Ontario is going out of business or is it just the worst managed store in your chain. How is I go there more than once a week and am constantly stumped by the fact that what I need is never on the shelf. Management must be on permanent vacation, stupid or just very bad at the job. The cashiers are amazing and I have know some of them more than 30 years but whoever runs the place is absent even when present and can not keep up with the job requirements.