Find below customer service details of Marhaba Services, Dubai. Besides contact details, the page also offers a brief overview of the airport hospitality company.
P.O. Box 686
Phone: +971 800 627 4222
Phone: +971 800 389 8989
Email: [email protected]
About Marhaba Services
Marhaba is a Dubai-based company specialising in premium travel services. Established in 1991, Marhaba first began at Dubai International Airport. The Meet and Greet service and airport lounges operated by Marhaba has been popular among fliers transiting through Dubai. The airport hospitality services is part of Emirates Group. Every year they serve more than one million passengers. Making passengers feel special is the 1,000+ friendly Marhaba staff.
Travellers arriving, departing and transiting can access top-notch services and facilities through Marhaba lounges located at departure and arrival terminals. Currently, Marhaba lounges can be located at Dubai International Airport (Terminal 1, Terminal 2, Terminal 3), Al Maktoum Airport (Terminal 1), Melbourne Tullamarine Airport (Terminal 2) and Geneva Airport (Terminal 1). The lounges offer comfortable seating and finest cuisines and beverages. Other amenities include TV/flight info screens, complimentary high-speed Internet, cinema room, shower facilities (additional charge), prayer room and mobile charging stations. The lounges are open 24 hours.
Members of partner credit cards and travel passes can enter the Marhaba lounge for free. Children under the age of 2 years are admitted free. Others can reserve online by paying through Visa or MasterCard. You can choose from 2 hours, 4 hours, 6 hours and 8 hours. If you want to book a partner lounge, the same can be done on the website. Fliers can book from more than 400 airport lounges across 250 airports. Booking a lounge can be done using Visa, MasterCard, and American Express cards.
Booking must be made 24 hours in advance. Emirates Skywards members can spend Skywards Miles on select Marhaba services. As for cancellation, fliers are advised to make it 8 hours in advance to be refunded in full. To make changes to existing booking, you can reach the Marhaba customer support. More information and FAQs on booking, refund and cancellation are available on the Support section of website.
Need help with collection of baggage? Marhaba baggage services offer just that. You can request for baggage collection on arrival and have it delivered to your doorstep. The service is available at Dubai and Al Maktoum airports. Making travel and transit more comfortable and convenient is Marhaba’s Meet and Greet service. Business travellers and frequent fliers will be met and greeted before immigration, and fast-tracked through immigration and security.
For more premium services, you can choose ‘Gold’ plan. It is a one-to-one service that also offers buggy transfers and complimentary porter service from baggage reclaim area. You can book the service online by providing details of arrival, along with number of persons travelling. And for travelling in luxury and style, become a member of Marhaba Elite. Members get a personalised shopper for duty free, access to exclusive lounges and a chauffeur-driven car for travel outside the airport.