Contact of Makro SA customer service (phone, email)

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Contact Makro: Find below customer service details of Makro, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.

Head Office
21 Peltier Drive,
Kelvin, Sandton,
Private Bag X4,
Sunninghill, 2157

Customer Service
Phone: 0860 300 999 (general)
Phone: 0860 600 999 (online shopping)
Phone: 011 797 0300
Email: [email protected]

About Makro
Makro is a cash-and-carry wholesaler in South Africa that began operations with the opening of its Germiston store in Johannesburg, in 1971. Currently, it has about 20 warehouse clubs spread across the country. The product range include computers, electronics, stationary, office furniture, home appliances, home decor, groceries, food and beverages. You can use the store locator on the website to locate an outlet nearest to your address.

For those who love shopping online, Makro has an ecommerce platform where you can pick items by brand or departments. Be it appliances, smartphones, computers, toys, or groceries, you will find a variety of items that you see at any of the Makro store.

Payment for purchases on Makro website can be done using Visa, MasterCard and net banking. If you are a frequent shopper at Makro, apply for the Makro Credit card that offers users a number of benefits, including free delivery and access to exclusive deals and offers.

Orders take up to 5 days for delivery. If you are not happy with your purchase, you have the option to return the product unused within 13 days for a full refund. There are certain items that do not fall under the return policy. It is best to check the details during checkout. For more information or queries on refund, cancellation, payment, shipping, or others, reach the Makro customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. About 3 months ago we went to Makro Cornubia KZN to replace a small Bissel vacuum that proudly serve in our small apartment for 5 years. We drove a round trip of about 400km as we have no Makro in Richards Bay, but wanted a quality product Makro has always been associated with.

    They also have in store people that assist and demonstrate vacuums. WE EXPLAINED TO THE SALESMAN IN MAKRO THAT WE TRAVELED FAR AND CANNOT AFFORD A BAD QUALITY PRODUCT THAT WILL GIVE PROBLEMS. HE SAID IF THERE IS A PROBLEM IN NEXT 6 MONTHS WE CAN RETURN IT TO MAKRO. As Makro no longer supplied the Bisell brand, he proposed a similar Bennet Read vacuum that would serve a simmilar need as per our home and usage.

    Soon after purchase, the machine started getting very hot and giving a bad burning smell. We cleaned air filters and used as per instruction. This did not help and as it was new and hardly used we could not understand the problem. We used a similar machine in same way in same apartment for 5 years with no problems. The defective vacuum got progressively worse, and by December 2020 was too hot to even hold or use. It became a fire hazard and too risky to use. We realised that it is defective and decided to return it to Makro on our next trip down to Durban after new lock down Dec 2020 travel ban eventually ended and covid exposure risk was smaller.

    On 25 Feb 2021 we returned product to Makro. As a disabled person I had to stand on crutches for about 50 minutes before getting to the front of que. Sadly Cornubia Makro returns agent N. Mthembu was not even prepared to look at my faulty unit and arrange a replacement exchange. She said they will keep it and I must come back another day. I said it was unacceptable as my travel cost is more than replacement cost of the machine. I simply want to exchange it for another one.

    No one at Makro was even prepared to inspect the unit or even just open the box. They all flatly refused an exchange or refund saying they will send it away and I must return another day. I WAS AMAZED WHEN THEY INSISTED THAT MAKRO WILL ONLY GIVE YOU A REFUND OR EXCHANGE UP TO 14 DAYS AFTER DATE OF PURCHASE. No one told us this when we bought the unit.

    I was amazed as we have had a lock down making it impossible to return earlier, and demanded an exchange. She then made me wait again while calling supervisor. I was getting angry with the poor service and lack of empathy, I have loyally supported Makro for decades but have never experienced this denial.

    I was getting worried thinking of the many other larger much more expensive home appliances I have bought at this store, and what will happen if they go faulty considering that the after sales service from Cornubia Makro sucks and Makro is clearly avoiding responsibility.

    Eventually manager Gen March came to confirm above. She tried every trick to deny any responsibity, from saying the machine was too small for my big house to the salesman that sold me the unit was wrong and somehow I should have known that their salesman does not knows vacuums. We dont even have a house and Makro was having Black Friday people doing promotions by people approved by them?

    By now I was getting angry. Been there for almost an hour and I bought the machine from Makro and they sold me a faulty item. So manager March, knowing very well how far we traveIled, could easily exchange my product like with like, and then take up this serious issue with their supplier of the Bennet Read machine. Perhaps she had a duty to send the unit for thorough risk assesment.

    On hearing the seriousness of the problem, and considering that machines Makro is selling could harm or cause fire hazard, she is oblidged as a manager in charge to have sent that faulty unit for inspection and exchange my unit. In stead she simply tried to pass the buck

    By now I was getting more angry and told her to stop her lies and exchange my product. She insisted no exchange or refund, and said Makro does not take responsibility and blames Bennet Read for bad product received. We had to drive down over 400 km to be sent away empty handed. It makes no economic sense to drive back again, as it cost more than the machine.

    After waiting 50 minutes in a que and then having to listen to a Makro senior person making excuses why Makro takes no responsibility for products sold in their shop, my patience finally ran out and I angrily hopped out of there on my crutches knocking over

    We were promised that if it is faulty we can return it. No one at Makro was prepared to even look at the dud faulty product. They continue to sell the same Bennet Read machine even though there might be a serious flaw in the unit. But no correctiive action or product risk review is possible as after sales at Makro is not doing their job and investigating risky products they may sell. Its much easier to say you should have returned it 14 days after you bought it. DONT THEY KNOW WE HAD A LOCK DOWN? Will never shop at Makro again EVER

  2. Charlton Daniels Reply

    Hi i bought a product online, but while assembling the product i found a broken item.I called and sent emails to Makro on thursday and friday. Still my problem were not resolved. No update were given till this day.

  3. Makro Riversands needs to focus on customer service. We wanted to buy a TV and a DVD player but there was no salesman to assist us. We waited five minutes and I left to go look for other items on our list. When the sales assistant eventually got to his station he ignored her. He decided to help people who got there after us and when she pointed it out he shouted at her. Shouting at a customer “with all due respect, I’m busy, so wait!” is really uncalled for and rude. Even the sales ladies were shocked and embarrassed by the chap with his Napoleonic complex. Since your sales assistant feels customers are there to be shouted at, I will keep a keen eye on your demise. If he behaves in this way I’m sure the other assistants will do the same, that kind of behaviour speaks to weak corporate culure. It’s a tough economic environment we find ourselves in as a country and treating customers like that is not endearing at all. We left your store and believe me, Makro Riversands will not see us a gain. We went elsewhewere and got what we wanted and we got it at a better price than you offered. What a terrible disappointment it was. I have always enjoyed only the best service from Makro but this is unacceptable. I will avoid makro in future and share my disappointment with any- and everyone who cares to listen.

  4. Thato Rinie Aphiri Reply

    Ordered online 28 July, my order was split, got partial delivery on the 31th. I received the pot and washing powder. Still today I’m waiting delivery of the washing machine. When I tracked the order is showing that it is delivered and to my surprise I never got it. When I call Strubens valley, they are telling me it was dispatched they will find out what went wrong and get back to me,dt was yesterday. Today I called them 3 Flippin times getting the same story. I’m so pissed with the pathetic service I have been getting.

  5. Am so so very angry with the service of the tellers at makro bulk side makro at Gemistorn all of them including the security, they are so rude actual am going to come to the store and make a. Complaint straight, for heavens sake even the side of the store says it all bulk purchases, everyweek Thursday and Friday am there making bulk purchases, yesterday Thursday the 30th of July they made me pay for all my trollies at 4 different tills because they were rushing to go, that resulted in me loosing my receipt and card, today Friday the 31st July l was there again doing my bulky purchases again so after my first l went there and told them about the receipts l lost on Thursday they told me to go back to makro crown MIne they will reprint the receipts for me, l said it’s fine, then l asked them to leave the trolley while am picking other stuff, only to find out later that they have taken my trolley back and unpacked everything, and were not apologetic about it, instead they said l came to makro to play they want to go home am delaying them, l will be waiting for your response

  6. KOGIE Moodley Reply

    The service in MARKO call centre is very poor and incompetent i phoned to book my t.v. on the 27 july 2020 was told on Wednesday its was not booked in .i called 31 07 and was told a technician was to come. Shame whole day went by still waiting maybe he on a plane from overseas so fed up of this

  7. I had purchased bennett read copper frying pan and the piece has turned out faulty and extremely horrible.the coating and the handle has come out .I gave my pan for repair since it was having 2 year warranty period in makro customer service. Now they are asking for extra money to get it repaired which is even more annoying .they should either replace or get my pan fixed .why should I pay when my product is in warranty period?I am waiting for 5 weeks for my pan to get it repaired and calling every week in makro customer service but too much slake attitude.i am very dissapointed with the service.

  8. MAK2647135 ref no 902824
    On 17/7/2020 I ordered and paid for the item online.
    On Monday 27/7/2020 I followed up, as I did not receive any feedback yet.
    I phoned the call centre and decided to use the chatbot Whatsapp option, after doing so it confirmed that the item had already been delivered.
    As I had not received it, I immediately contacted the call centre again, and they confirmed that they do not understand the response as the item had only been collected that day by the courier Wumdrop, and it would probably be delivered on the same day. I was not given a reference number for my call.
    I did not receive anything on Monday.
    Tuesday I phoned again and spoke to Karabo ref number was only provided upon my specific request number 902824. She confirmed that the courier tried to collect the item and the item was not ready previously. But that they have now collected it, and that she would trace the item, and I would receive an update via email on the same day.
    I did not receive the promised update.
    On Wednesday I phoned again and spoke to Loiso. I used the same reference number. He made me hold on for over 10 minutes while he was trying to trace the package, then came back to ask me to hold further, which I was not prepared to do, as I had already wasted over 40 minutes of my time in total on the phone trying to track this, and I was carrying the costs of all these phone calls. I asked him to phone me back, and he said he could not as this was an inbound call centre only. I had already lost my temper by then. He promised to phone me back within half an hour. He was going to refer this to a consultant.
    As expected, I never got the call, or any emails.
    On Thusday I phoned yet again. I asked to speak to Loiso again, as I was not going to repeat all of this again. The lady asked the reference number and did not transfer my call but instead said there was an update and proceeded to read it. I already told her I was annoyed as no one is keeping their promises. She said that Michelle made a note late the previous afternoon to confirm that the safe was picked up by Wumdrop on Saturday 25 July and that it would probably be delivered this week. I asked for contact numbers of the courier and a waybill number or something to help me track this item. She could not give me any details. I told her that it was of no help to me.
    I then tracked down a contact number for Wumdrop Cape Town on google.
    I phoned them and explained that I was trying to track the item. Londi confirmed that they do not have the safe. They went to Makro Cape Gate on 21 July, and Rowen at that branch confirmed that they have no such order. The order was cancelled. They left without the package.

    By the time I phoned the call centre again, I asked to speak to a manager, I was asked to confirm what it was in reference too, Isaid I was tired of being sent from pillar to post and I want to speak to a manager. I want my safe today, and I want to speak to a manager now or have him/her call me back. I was shouting more than talking by then as I felt that the consultant was trying to prevent me from complaining to management. She then said, that she just spoke to me, I told (probably shouted) her that I tracked down the courier and they do not have the package. She asked me to hold while she transfers me, which I think was a lie, as I was still holding on for a couple of minutes only to then get prompted by my cellphone provider that I was about to run out of airtime.
    I got disconnected, and while they have my number, and know that I am irate by now, no one has called me back.
    Now I am wasting more than 30 minutes typing up a detailed description as requested.
    I want my item delivered today.
    It is unacceptable that you do not keep promises, can’t phone back (so your valued customer has to carry the cost and frustration of following up on your bad service).
    This is not getting attention.
    According to your records it has been delivered so no one is following up.
    The courier is not following up and they don’t have the item. According to them the order is cancelled.
    So everyone is happy except the customer who bought and paid for this item, inclusive of delivery…….and still have nothing to show for it except frustration

    Ofcourse I was thrown out of your system and the complaint did not go through, so here Ibam repeating myself again, so even your complaint system is not aimed at customer service

    • Makro Riversands there’s no customer service at all, when you do a follow up with your online order they tell you what you want to hear that your order is coming till its late, spoke to lady by Shaquel there she lied to me took a day off from work waiting for my order nothing came, when I call other they say it was not dispatched. Poor customer service.

  9. Meagan Mathews Reply

    BLACK FRIDAY GONE VERY DARK – MAK ********** and Ticket 443165
    My ordeal started when Makro came out with the shopping online shopping for Black Friday to avoid the madness of the ques and parking etc. I thought this was the best idea ever. well so I thought what I fool I was…. They said delivery would take 10 days – It’s now July 2020 and I’m still waiting for part of my items that I order in November 2019 and I cannot get anyone to call me back. I now would like my money back but still no response from Makro so I’m left with no choice but to go to social media.

    I ordered quite a number of stuff and it was delivered like one in drips
    • 14th December I called Makro to inform them that I’m still waiting for the aircon unit and when can I expect it. They advise it was with the courier company and they will be delivering it shortly.
    • 22nd Dec I called no answered so I figured it’s close to Christmas I’m going away will try again in January
    • 06th Jan 2020 – explained that the story they advised they will follow up with couriers. They called me back on the 07th I advised them that I’m still at home but will be returning to work on the 09th so the aircon must be delivered by then so I can sign for it as I live alone. They agreed. On the 08th the call centre agent called me about 15H00 to find out if I had heard from the couriers I said no and I never left the house for the day.
    • 13th Jan 2020 – I called again – was told by an agent that the aircon unit was signed for and delivered – I asked by who and where did they deliver it to because I didn’t receive any aircon and certainly have not signed.I spoke to an agent on the 08th at 15H00 to follow-up for me at I was still waiting for the unit. The agent said they will get hold of the couriers and come back to me.
    • No response – I called again – I was advised they will get the branch to reissue a new unit for me.
    • 28th Jan 2020 – I called again they waiting for the Branch to give response.
    • 26th Feb 2020 I called again a month later – the call centre agent then insisted that I ordered a trampoline as well and they will be delivery a trampoline and aircon to me. I was dumb struck as I was where the hell does a trampoline come from (I felt like I landed in circus) – she told me she will correct the order and remove the trampoline but that’s why the order was delayed was due to the trampoline…
    • 03 March still insisting the reason they haven’t delivered the order as they cannot find my order for the trampoline.. I explained hopefully for the last time I didn’t order a trampoline. I do not want a trampoline…. I just want the aircon that I paid for.
    • 11 March no response of any agent so time to call again… agent advises that there is a file note on the screen advising that a resolution needs to happened. The agent on the phone said she could help but an agent will call me within 48 hours. I’m starting to think now that winter is upon us do I need the aircon… Maybe if I saved all the money I used for my phone calls I could have bought 2 x aircons.
    • 16 Mar the store has released a new unit and is waiting for the courier company to come and collect. I advised that I don’t trust the courier company – Can I come and collect it myself they advise no it’s not a store it’s a warehouse so it has to go to the courier company so I mentioned that if I don’t get the unit I want it cancelled and want my money back I don’t need it that bad.
    • Then it was lockdown
    • 02 June called to cancel the deal. Was told someone will contact me… yea right
    • 16th June I asked to speak to Manager / team leader – I want my money back… was told they will definitely come back to me during the course of the day… the call was escalated to head office.
    • 23rd June still have not heard from anyone so I called again and asked for the manager was advised that the manager is not today and they are not allowed to give our direct nos contacts. He will definitely come back to me.

    It’s now July so this is my final attempt to get some resolutions I don’t want the aircon. I’m so over that. You can keep it. I would like my money back

  10. Oupa Majola Reply


    I’ll cut straight to the chase as you do not deserve my greeting.

    I placed an online order for a kiddies scooter on 11 May 2020, to date I have not received the order, not even an update. If you have proper and state of the art systems as you claim, you will see that this has now exceeded 3 months with me doing a follow up almost daily. Your Call Centre Agents referred me to Dawn Wing who actually confirmed that they are liars, no such product was ever dispatched to them. Your useless agents have kept me holding for minutes on end the cut my call without a word. Hope you are proud of customer service so far.

    I have sent emails and emails, even complained on twitter to no avail, that shows how much you lot care about service. I am again drafting this email which I will have to share with the Consumer Commission to show how pathetic and useless you are. Fortunately I kept the names of the useless agents who dropped my calls, except a few who at least stayed on the line to the end, though with little help.

    To make it easy for your useless selfs, I want my money back and can go and order from better caring suppliers. I might just be one in a million but after going through your twitter account I now realise I shouldn’t have bothered.

    Your state of the art systems will give you my Ref. # and bank account # so that you can deposit my money back.

    Knowing how useless you have become, I rather stop here and await your pathetic excuse.

  11. PJ du Plessis Reply

    Makro Alberton. People walk into your store with masks and then drop them below their noses. When on their phones they drop the mask below their mouths. Can your shop security not remove these patrons or do we take our shopping away. Remember, some adults needs permanent supervision.

  12. I am not getting a response from Makro riversands. I bought a defy washing machine from Makro riversands last year around November and December 2019. Since trying to contact Makro from Saturday, I haven’t got any joy, my Makro card number l used to buy defy is 08237276 (belong to my wife).

  13. The service at the call centre is pathetic. It would seem that the Management Team at Makro are not really concerned about the poor service delivery, as I note the number of similar complaints on this page.

    I called at 08h10 this morning and was promptly connected to Nolwande who put me on hold and dissapeared. I called back 10 mins later spoke to Thandi and asked for a Supervisor and again I was left on hold. I had a query regarding an item that I want to purchase online. It would seem that Makro does not have qualified call centre agents.

    You need to up your game as we now live in a digital era and only rarely do we need direct contact, so ensure that you manage that sector well.


  14. The worst online platform ever. There is nobody manning the online number 0860600999. I canceled my order on the 12th of June and still get a part delivery. On the 19th of June.
    It seems as if there is no communication internally at Makro and no commitment to customers. I have wasted a lot of money listening to useless recordings on the online number. There is only an automated response to emails and the WhatsApp number. Absolutely disgusted with their nonchalance to customers.

    • To date I have spent around R400 on phone calls to this number, I got through thrice and escalated the matter, the other couple of times I get to a ring dial and then it hangs up. Its been 26 days and I still don’t have my refund sorted. I’ve basically spent half my refund amount just trying to get sort this out. Shocking!

  15. Chantal Naidoo Reply

    I visited Makro Cornubia branch on the 19 June. I was absolutely disappointed with ther Service of the salesman at the toy department. I showed him a picture of the item I wanted to purchase cause I didnt find it on the shelf. He said he knows of it and went to look for it. My husband and I waited at toy isle for 20min and only to find the salesman talking to work colleagues not interested. I called at him 3 times but he completely ignored me. I had walk close up to him note the 1mtr distance we have due to covid. He looked uninterested and confused. He response was hes waiting for a ladder. Its understandable waiting for ladder but didnt bother to let us know so we could shop around instead of standing and waiting. And he finally brought the item it was not what I wanted and asked him to look at the Springfield branch and he look like he was annoyed with me. So he said he needs to look for a phone which we followed and I think he noticed we did. He walks again up to his colleagues and talks and has a few laughs. So he sees me and acts like I’m invisible. He goes again to look for guy and he comes back in 15 minutes and in the interim I spoke to someone who called the store. He definitely does not know anything about customer service and being efficient.
    My other problem is I went online to check what toys I wanted to purchase with showed which showed available instore at the branch I visited. These ppl say that they never received such an item. This is so incompetent and a waste of time.

  16. Almost impossible to buy an appliance. No staff available to assist you at the appliance section. Had three clients waiting to be helped, asked for Manager and was directed to a room where the Managers office is. What a joke…. Then, try and phone their 086 number to enquire about a product… You’ll need lots of airtime or free minutes.

  17. Mariane Swart Reply

    It is a mission to contact Makro. They do not respond to emails. I have launched a complaint, because only part of my order was delivered – however, it is marked as completed. When I do get hold of someone, I get promises that they will respond – then nothing happens. The WORST experience ever!

  18. Zanele Mtshweni Reply

    We would like to Acknowledge Super Great service at Your Branch in Wonderboom by Lebo Siko cashier no 60. We went to the store and while doing shopping my Niece was busy playing games on my phone. I only realised that my fone’s battery was dead… Boom, we couldnt transfer money from one account to the other. It was the Lebos time to knock off but she went out of her way to help us find a solution patiently in making sure that we don’t return the goods. We got assistant and were able to proceed with the transaction.

    Big ups Lebo, you are indeed an asset to the company.

    Warm Regards,

  19. No service at all, no answering of phones and when someone finally answers the phone after 20min they put the phone down in my ear, no replies to emails. Worst service. Not a happy client at all.

  20. Ana de Sousa Reply

    To Makro management at Strubensvalley I am very upset with the service that I received yesterday with regards to a Bosch dishwasher that I wanted to purchase.
    I contacted your call center yesterday as I was unable to get through to the Makro Strubensvalley store.
    They confirmed with me that Makro Srtubensvalley had 8 Bosch dishwashers model number SMS46M100Z at R7400.00 in store.
    I went to the Makro Strubensvalley store yesterday and spoke to Adrian who was in the appliance section he first told me that they did not have that model.
    I then approached a manager Veena she spoke to Adrian and she told me that they were going to look in the warehouse.
    After waiting 20 minutes Victor came to tell me that yes there were 5 and 3 Bosch dishwashers the same one that I wanted to purchase showing on the system,and that they needed to investigate were these machines were.
    I gave him my contact details but till now no one has contacted me.
    I find the service unacceptable as I was not the only customer that was complaining.
    I was told that Devan the appliance manager was not in.
    I have never ever had such bad service at a retail store as I experienced yesterday.
    I am not sure how Makro is running their business but the service very poor and is totally unacceptable.
    Please could Management investigate and contact me with regards to the above.

  21. I am absolutely appalled that Makro online is selling a tattoo kit!
    Do they sell dentist or medical equipment to just anyone? No you must be qualified and purchase these items from medical suppliers.
    Being in the tattoo industry for over 30 years, buying quality products and spending a fortune overseas learning from the worlds best I am extremely offended and disgusted that Makro will sell this product to absolutely anyone with no regard to peoples wellbeing. If you do not know what you are doing you can cause great damage to another human being and this damage is permanent and can not be erased!

  22. Today I went to Makro Port Elizabeth to buy a 32’TV. Stood in a long queque outside. Went inside another queue. When it was my turn the salesman changed tills and started helping his friends from the back of the queque. Report it to the manager. He made as if it was nothing. The salesman now busy at a different till helping his friends. I’m disgusted.

  23. Marlene Jones Reply

    I cant complain about the service, as there are NO SERVICE at all, a week and i only got a response that they received my query mail, seriously for such a big store, its really terrible.

  24. I am very upset with the service I ordered on the 26th March 2020 today is 18 May. They cancelled an item on my order and didn’t even refund every time I call they say the matter is escalated, I didn’t receive all of my items… I’m never buying online at Makro Horrible service the call center people are not helpful at all, they tell you the same thing all the time

    • Good morning Folks at Makro and Dawnwing Couriers

      I am writing to you all in total frustration this morning and asking for your assistance. I have communicated with you all via phone and email – and to date despite many promises have mot received any feedback on the 2 orders that are outstanding. Please note that one order is actually in Dawnwings warehouse.I need these items to work from home – and the delay has caused huge problems for me.

      If you cannot fulfil the order – please credit me with the amounts paid for the items as well as the courier costs.

      Please respond.

  25. Order: MAK2488367

    I ordered Groceries (Essential and non essential) online on 27/04/2020. When I checked the status of my order on 01/05/2020, the status was still “order confirmed”. I then sent an email to check on the progress of the order as I felt that the status of the order was unacceptable. On 02/05/2020 I received an email from online service consultant stating that she has escalated the matter to the store and she will revert with feedback. To date, I have not received any feedback.

    I checked the status of the order again today 05/05/2020 and it is still on step 1:”order confirmed”. I then phoned online services and spoke to a very rude consultant who told me that we are facing a Pandemic and everybody should be understanding. She clearly does not understand the concept of Service Guarantee. She also offered to cancel my order. I told her that I want that order today because this day 8 since I placed the order and she told me that I will not get that order today.

    It was the fist time I used Makro’s online service and I will never do it again. If you check the order, most of the things are essential items and I need them urgently.

    From the reviews that I read, it looks like Makro is failing customers with this online service.

    I request that my order should be prepared for collection today 05/05/2020. I need those items urgently and Makro should never send me any advertising emails or SMS messages ever again. I reserve my comments regarding the online service consultant that I interacted with on the telephone today.

  26. Im disguised with Makro online services. I placed an order 12 days ago. No delivery. I have been making enquiries via email and Messenger. No feedback on my delivery. It’s like they ignoring my enquiries. Bad service

  27. I have been trying for 3 days to purchase from Makro Mbombela.The lady at the switchboard just keep transferring my call even though she can see no one is answering in the appliance
    Dept. How long still Makro??????These days NO business can afford to treat paying customers like this. Your service is the poorest I’ve come accross in years. One day if you feel a customer is valid enough give me a call

  28. Don’t ever shop online. We placed an order in December and I am still waiting
    I have phoned the customer service number which is a waste of time. You don’t get to speak to anyone it just keeps repeating the recording. I tried phoning the germiston branch no answer. I drove to the branch spoke to a supervisor. Also tried using the WhatsApp also useless. As a result I still don’t have my Order

  29. Bongane Mthimunye Reply

    If i read this comments before i made my purchase for black friday, i would not have gone online to buy anything,

    Makro is useless, worse store ever, they do not care about the customer and just want our money,

    This was the 1st and definitely the last time i ever make and purchase from makro,

    I bought a stove online and made payment immediately, a day later my order was cancelled because the item was out of stock,

    Now ive been contacting them with no help at all for my refund!!!

    Its gonna be 2 months of waiting next week(29 Jan 2020) for my refund yet their policy says 5-10 working days for refund

    Absolutely pathetic!!!



    Makro have incompetent and VERY RUDE staff. I went to Makro Crown Mines today 04.01.2020 to purchase a bike made a temporary card, and after queuing for almost 30min I’m told that the number doesnt match my name, instead on a cashier (Ntombizuko Zungu) to tell me that I must go rectify it and come back straight to me, she tells me I must sort this out, and then I must come back to que again. She was so RUDE that she was even talking to the customer behind me that she is not here for me and I’m not her employer. Her manner was VERY UNPROFESSIONAL. Makro please take your staff for customer service. Clearly they are not aware of it.


    Lebo Mabuela

  31. I ordered two dog beds on 26 Nov 2019. The dog beds are dispatched from 2 different stores due to logistics. I received the one dog bed in the same week as ordering & payment done from the Ottery branch. I am no struggling to get the other dog bed delivered from the Cape Gate branch which is close to where i stay in Durbanville. I followed up with the call centre on Friday 06 Dec as it was at the couriers 2 Dec. To date i am still waiting for someone to call me back. I followed up twice with the call centre and guess what someone will get back to me – did not happen. On Monday i checked the tracking and it still showed pending dropout. I called the courier company who said it is on route. On Tuesday i checked the tracking again and then the message was that the customer was not available and it was cancelled. How that is possible i dont know since i gave my work address and received no communication from the courier company. I then called the call centre again and they said it shows that it is still with the courier and not cancelled. Someone would investigate and get back to me – still waiting for that call. The courier company said they would arrange for delivery on Tuesday – i did not receive it. Wednesday i called twice and a lady promised to get back to me personally before tea time. Its practically almost lunch time and i am still waiting for feedback. I have also sent 4 emails with no responses.

    Really pathetic service delivery. At this rate i will receive a simple dog bed next year and to have it refunded will be another hassle!!

  32. Dissapointed with Makro promises. I was given a price for a TV and when I went to pickup . Given another increased price for the TV. Two pepole from makro amanzimtoti called and no one assisted with any solutions. This is pathetic from such a big company. . They should stand by their word. I will not buy anything from them again until they dort out this mess.

  33. Good day, I ordered an item on 28/11 – Reference number : MAK2270328. I’ve phoned to track the order and was advised that this order can take up to 10 working days for delivery, which is UNACCEPTABLE!!! Arrange to have this order cancelled as I’ll go to the store to collect. Makro couldn’t even inform me with a reference number so I can contact Dawn Wings. Awaiting your reply asap. This is the 1st time I’ve ordered from Makro online and for the price difference and the info that wasn’t of much help, I would rather pay double the price @ Take a Lot.

  34. Nicky Zietsman Reply

    Good Day

    I’m not sure if this is the correct email to send this to but I would like to Compliment your staff, Rhodene van Rensburg from Makro Port Elizabeth and Anton Gouws who assisted her in helping me.

    I ordered a Huawei watch online but the product that I received was not the same as advertised.

    I phoned your Makro store on 18 Oct 2019 and spoke to Rhodene, she said that she will contact her head office and get back to me; she phoned me back on numerous occasions to keep me updated on the situation.

    Today I received the watch that looks like the picture that was advertised.

    You really have a star employee working for you, she really goes out of her way for her customers.

    Please treat them well.

    Thank you again Rhodene and Anton for your wonderful service.

  35. I have requested a quote from Makro for items that we would need to purchase for a work function. My first email was sent on the 30th October 2019 and till today no one has replied. Extremely spoor customer service values.


    Handed In my Sinotec tv which is still under guarantee at your Cape Gate branch. Went to find out today how long it will take. I was told that it was sent to Jhb for repairs and will take about 3 weeks. This is definitely not on . Surely they could have told me when I took it in for repairs. I need a tv immediately or else want my money back.
    Please contact me as soon as possible. Do you agree this is a case for the media?


  37. I ordered a folding table and made payment on 3 Sept. Order no:MAK2156605. I received the table on Friday 6 Sept. Immediately I realized there was a manufacturing fault with the table. I phoned Makro customer care who confirmed a collection order.
    I have since then phoned and emailed, but nothing has happened. I was at one stage even given delivery documents to print and give to the courier. We are now at 18 October – 42 days later and the table is still at my house and obviously I still cant use it as it is still faulty ?? I find the service from the online side of Makro completely unprofessional and inefficient.
    Makro – you need to solve you service issues.
    I don’t blame you for the faulty table at all, but your service in sorting this out is completely unacceptable.

  38. You have the nescafe gold promotion which says any 2 gold varieties for R165. So today when I went to buy 2 the offer did not want to go through at the till and according to the supervisor its only for the 2 coffees on the picture. As per her thats from her HR. This is utter nonsens as the add says any 2 gold varieties. Im disappointed and discussed with the manner I was treated and they did not want to give me the coffee at the price. Why advertise a product if you do not want to give it. This is falls advertising.

  39. Mthokozisi Chamu Reply

    I am very disappointed in how Makro handled my order for goods worth R25 000. I placed an order last week Monday for several goods and I was told the first order with 90% of the goods will be delivered before end of business today and the one for the last item be delivered at a later stage because they do not have the item on stock. When I called to enquire about the time of the delivery, I was told none of my items have been dispatched meaning no delivery will be made today as per their obligation. I then contacted the Carnival City Stor Manager to raise my concern and to my surprise the store Manager told me that he cannot deliver my goods because he is still waiting for the microwave and he is not sure when will it be delivered. For a store like Makro, the lack of professionalism and misalignment within Makro is pathetic and disappointing to the max. I have decided to cancel my order and from now on I will utilize take a lot with the hope that they will be transparent with the decisions they take which transgresses their delivery promise they make to customers.

  40. On the 05th September 2019 I was at one your outlets – Makro Silver Lakes where I purchased a few items.

    Firstly, the cashier was very rude and I didn’t was to make it an issue until when I got home and realize that the 1L Rhodes 100% juices I had bought which were meant to be R100 for 7 of them was not the case according to my slip.

    I phoned the store the very same day and I was promised that someone was going to call me back the next day to address my issue, and yes I received that call from a lady by the name of Emely asked me to share my experience with her and which I did as per her request. She promised to take it up with her superiors and also that she was going to call me again with feedback the very same day which has not happened until now.

    I phoned the head office number on the 13th September 2019 again and spoke to Precious who also promised to escalate the matter and while we were talking and was about to give her my contact number – the line got cut and I had to phone again and spoke to another lady whom I asked to put me through to Precious. This lady by the name of Etude kept me waiting for over 10 minutes holding the line and then decided to hung-up on me (I could tell that she was back on the line but kept quiet until the phone died on my ear) which I strongly believe was a deliberate act. I phoned again the third time, this time around – I had Qolekile on the line and I requested her to get me the Team Leader so that I could relay my experience with the lady who just hung up on me and Qolekile promise to do that for me and then turned around to say she has given the Team Leader my number to call me back once they have checked the phone call and established who exactly the lady was. She also assured me that she had given my mobile phone number to Precious who needed same so that I can be reached in connection with my initial complaint and again until today, I have not received any call from yourselves – Makro. I see this as a daylight robbery because these items were marked as items that were on promotion but at the tellers the price was talking something else, I wonder how may people were robbed on that day or rather when that promotion was running. The lady by the name of Emely did acknowledge that it was a mistake from the stores side but it is surprising that it takes for ever for issues of this nature to be resolved.

  41. Elo Nayager Reply

    Springfield branch. Very poor customer service. Waited 20mins for supervisor to assist with TV licence authorìsation. No apology rendered. Cashiers also need to be trained to be courteous.

  42. I received a Makro Voucher ( value -R1450.00)as a gift Upon purchasing and trying to redeem the voucher the cashier informs me the voucher is not active. I then proceed by requesting the cashier to activate the voucher and the way forward from there, her response was she cant assist I need to call customer service to activate the voucher.I was furious and left the store.

    I then call the customer service dept today spoke to one of the agents who confirmed the value of the voucher but could not assist with activating the voucher but directed me back to the store to activate ……

    Come on guys seriously … this the way to treat your customers?

    I can believe the lack of service receives from One of the Most biggest Retailer ever .

    I await your feedback

  43. Emmanuel Naidoo Reply

    I bought a AHD cctv camera set for R3799 online. The package arrived 2 days later with one of the power supply cracked. The contact at the back of the DVR was loose. I took it back to Makro Cornubia for a refund. They say because it was online purchase they cannot refund me. I received a call from someone at Makro today asking me “how is it possible that the power supply broke.I am now waiting 3 days fir the package to be picked up. God knows when i will receive my refund.

  44. Laura Erasmus Reply

    I am very disappointed in the after sales service. I have a LG front loader washing machine that is 7 months old and making loud noises. I phoned on the 4th of July to book it for repair – up to date no arrangements were done to get the item repaired, even after I made two follow-up calls. I have also not received any replies on the customer care email raised. I have an extended warranty as well and seriously doubt if purchasing an extended warranty is even worth it if no service is being rendered in general.
    My ref no is 145 435 for logging a repair.

  45. Warren Ewart Reply

    Utterly, totally, and absolutely USELESS. I have never in my life experienced such a bunch of in competent people including managers. Placed my order on the 10th May, it is now the 4th of July and still the only response i get is ” i will follow up and get back to you”. Everyone from call center staff to supervisors to managers give you the same lame excuse, and the one is just as useless as the next. How difficult can it be I ask with tears in my eyes to pick up the phone and talk to the person on the other side and if required take a walk and do a physical check. If no stock then check at which branch there is stock and have it collected and delivered. But noooo that is to much like hard work, or perhaps no one has the capacity to think for themselves. I have spoken to 3 managers including Anthony Vermeulen, Martin Mushi and Vulema and still no progress. This has been the most frustrating purchase in all my life. I will NEVER purchase ANYTHING from any makro ever again, and from the comments and responses on their website I seem to be 1 of hundreds of people who feel the same. Take my advice DO NOT shop at makro you will be extremely frustated and very dis appointed. I doubt weather Makro will survive the current economy with such service.

  46. Shalene Mac nicol Reply

    My husband bought me a phone through the employee benefit of makro. He made 2 payments on the phone, we received the phone last week Thursday 20/06/19 we are still waiting for the phone to be activated as the administrater does not know what she is doing! It is Friday the 28/06/19 and I am walking around with a phone to look beautiful as makro cant unlock the damn sim card, I never expected this pathetic service from makro

  47. I was going to lodge a complaint in the hope that it would be resolved, thinking it was just the Centurion branch that was the problem… Seems U would be wasting my time if I have to go by the complaints I have scrolled through. So disappointing that Customer Service is not a quality Makro has or believes in. It obviously makes no difference to the company but on principle I will never make use of them again.

  48. Steve Bainbridge Reply

    Just a heads -up.
    I have just returned from Builders Warehouse after experiencing the most shocking lack of service at your Germiston branch
    I went in intending to purchase a lawnmower edge trimmer and leaf blower and despite asking 3 different members of staff for some assistance I could not get a single person to help me. Needless to say your opposition around the corner have made the sale.
    Disgusted to say the least bit I dont expect a response after the experience that I have just had at your store.

  49. Good Day
    I was at Makro Port Eluzabeth yesterday. I saw a Lego box marked down from R1899 to R200. Clearly marked on box. I went to the till to pay my groceries and explained to cashier that the price is R200 but swiped R1899. She went to the supervisor and tgey said R1200. I told her I want to speak to the manager. She called her. I explained and the woman didn’t give me a chance. She said that how will something be marked down from R1899 to R200. I told her there is R200 written on box on the sticker she said no its R1200. I told her ok, Im sorry i have the proof and I have showed this to other people. She then told the cashier to write a new sticker. I spend a lot of money at makro and this is how you get treated.

  50. Makro silverlakes

    Guys you need to take us customers serious just to make a purchase I had to wait for whole 30min for a supervisor just for a 5min purchase. You’ll even ask yourself what are they doing if it has to be a mission to get a supervisor to a teller. Your service is very bad make sure u teach your supervisors that customers come first. ???

  51. Useless!!! I will never use makro online order again and I will advise everyone not to use it !!!

    Order number MAK2045609
    I have been waiting for 2 weeks since I placed my order to receive my parcel. If I phone customer care all they can tell me is that it has been handed over to the courier company ???? I phone stores and no one answers the phone, working hours states 9-5 ??? I phone customer care again to inform them that I cant reach them .. and I get told to only phone after 10 ?? Really
    I want to track my parcel !when will I receive it ? I know They handed it to time fright but no one can give me the waybil number to track it!! I am very dissapointed .

  52. Order number: MAK2034047
    I made this purchase on the 4th April. In the fine print this item is classified as a special order and requires 21 working days for delivery… Its now the 10 May and I phoned phoned the call centre a total of 8 times and no one has provided me on when the item will be delivered and what is the issue… I was even placed on hold for over 30 minutes. Please can someone assist me ??

  53. I am very Frustrated with the Makro service, and dont advise any electronics to be purchased from Makro.

    We recently bought a 40 inch Sinotech TV at Makro Cornubia on the 22 Feb 2019. The TV worked fine for the first two weeks and thereafter never came on. Seeing that when we purchased the Tv, MAKRO advised that this come with a 5 year guarantee, so we were asked to log a call with the call centre which we did on the 18/03 , after many calls to the store and the call centre, the tv was only collected on the 30/04, it now been a week and i called the company MASTER AUDIO VISUAL in Umgeni Road Durban, only to be advised that the TV now needs to go back to the manufacturer for repairs which they haven’t collected as yet.

    Unfortunately, they are not in a position to issue any credit note and we need to call the store directly.

    Another RUNAROUND ….

    We believe that we are in our right to receive a full refund as we believe that we are still within our warranty since it is only a few days after purchase. The Makro policy states that if we are not happy with the item brought we should return it within a specified period of time for refund and exchange. Makro doesn’t seem to stick on delivering on promises to the customer.

    This is going on long enough to be inconvenienced, with the unnecessary run around we receiving FOR SOMETHING WE PURCHASED FROM MAKRO.


  54. Wouter van der Nest Reply

    I purchased a Asus predator Heliis 300 from the Alberton branch. I paid R17999 for a demo unit and only saw afterwards that the online store sells it for R15999. But the biggest issue is that the device was unable to play games (Gaming Laptop!) as the power supply would switch off as soon as you start playing an intensive 3D game. After contacting Asus they informed me that Ivwas given the incorrect power supply by the store and that the power supply I should have recieved was sopposed to be 180w and not 135w I recieved. I have been to the store numerous times and still my issue has not been resolved.

  55. I have been sending emailed almost everyday now regarding items that I since 20th of March but where never delivered. NO one bothers to reply to my emails. I tried to ask via telephone but I’m been send from pillar to post and told that the store will call me back to no avail…this is beyond upsetting.

    My purchase reference # MAK2026904

  56. I paid for order no Invoice # 067-969
    Order NumberMAK2026657/0187025633 on 20th March 2019. Items still not delivered. Makro not interested in helping client trace items. Staff promise to follow up on delivery but never follows up. This order was supposed to be delivered on 1 April- thats more than 39 days late!

  57. Elize Kunz Reply

    I am seriously annoyed!! I bought a polar fleece blanket from Makro, Ottery, Cape Town. I wanted to turn the blanket into a poncho. When I opened it up, I realized that it was a complete mess!! The blanket is so poorly made that the one side is 18 cm wider than the other side which renders it unusable. I paid R110,00 for the blanket. I live in Fish Hoek, which means that if I had to go back to the store it would cost me around R60,00 in petrol, not to mention the waste of time!! This blanket is the poorest of poor quality, and I find it disgraceful that you would even consider selling such rubbish!! I have a photograph should you wish to see it!!

  58. Ntombifuthi Ndlovu Reply

    So disappointed. Was promised delivery of a fridge I had to purchase at the store because the online purchase system was not working…and still waiting for delivery. Your delivery department lied about contacting me yesterday and claimed the driver was unable to reach me. And nobody bothered to follow up the next day…this is very poor customer service and frankly unacceptable.

  59. Leith Josephs Reply

    I recently purchased an “online exclusive” smart watch from Makro-this item could thus not be purchased in store. The device is is supposed to calculate steps, measure heart rate and sleep patterns plus calculate calories burnt. The device only calculates steps. I urge Makro to test products before advertising as “online exclusive”.

  60. I am very Frustrated with the Makro service.

    We recently bought a Ryobi RG6900 Key Start Generator at Makro Crown Mines for our Shop on the 19 March 2019.Due to Load Shedding We Started it at the shop to test if it is working and it seemed fine on the first day , Two days later when we actually needed it since the electricity went off , it was still starting fine but it could not supply the electricity at all , so we sent it back for exchange or refund as we believe that we are still within our warranty since it is only 4 days after purchase. But we are told that it is going to be sent back to the manufacture to be assessed, it will take the minimum of 4 to 6 weeks, We cant afford to wait for that since load Shedding is ongoing thru out the country . we just need it sorted out as soon as possible either Refund or Exchanges the Makro policy states that if we are not happy with the item brought we should return it within specified period of time for refund and exchange. Makro doesn’t seem to stick on delivering on promises to customer.

    We have been advised that there there is no way we could get refund even if it is the factory fault , they will just fix it and send it back to us when they are done .

    I am very disappointed as we are off lights even now.

  61. Bought a Ellie’s converter at Alberton Makro today, when we set it up it was not working. We live quiet a distance from Makro and it is so annoying that we have to travel out there tomorrow stand in a queue and get ur money back. The one we bought was the last in the store so we cannot even exchange it

  62. Krishan Ranasinghe Reply

    Makro, No Support, Online Purchase, Hisense 58″ TV

    I have bought a Hisense 58″ Smart UHD TV in November and was delivered on the 2nd of December.

    The TV has 3 problems from the start: (1.) TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device. (2.) USB 3 port “throws the usb device out” after few minutes of play. (3.) TV Freezes randomly, and does not respond to the remote and need to be rebooted

    We had 4 technicians to have a look and 1 mother board replacement was done. it continues to give the same problems.

    I have called in several times and was told I would get feedback and technician would come but still I sit the same problem, thelast two reference numbers, Ref No: 30583, Makro Online and Zweli Mnguni, Ref No: 35214, Makro Online (this guy refuse to provide me with contact details or speak to a senior person to escalate this matter).

    I’m not sure what further action to take.

  63. Avin Budhai Reply

    Hi, I ordered 2 air-chillers which should have been delivered on 15 Feb 2019.
    Had contact with 3 of the employees, and still no resolution.
    Employees do not see the complaint to conclusion.
    Really , really frustrating, considering the time I have spent trying to resolve.

    My order number is MAK2003824,
    082 781 5745

  64. Carol prill Reply

    Sent 2 emails to complain still no reply for the past week, purchased dishwasher as advertised, did not get my free finish dishwasher tablets, very unhappy customer!!!!

  65. Welile Soko Reply

    Totally unsatisfactory services from the Macro close to Cape Gate we had a fridge delivered, and one of the drawers was cracked, after reporting it we were told to wait a few weeks as the fridge was out of stock… TO DATE we are still waiting for the call..

  66. Order No. MAK1083953

    I have purchased this TV in November and was delivered on the 2nd of December. the TV has 3 problems from the start:

    1. TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device.

    2. USB 3 port “throws the usb device out” after few minutes of play

    3. TV Freezes randomly, and does not respond to the remote and need to be rebooted

    We had 4 technicians to have a look and 1 mother board replacement was done. it continues to give the same problems.

    I have called in several times and was told I would get feedback and technician would come but still I sit the same problem, see below last two reference numbers

    Ref No: 30583, Makro Online

    Zweli Mnguni, Ref No: 35214, Makro Online (this guy refuse to provide me with contact details or speak to a senior person to escalate this matter).

  67. Bontle Mokaleng Reply

    I am very disappointed with the Makro service.

    At the stores the queues are too long. The online shopping never has what one requires from the catalog. Your centralized call center service is very limited. I would like to communicate with the branch directly.

    • Kerry Gehlig Reply

      On Saturday we went to Makro Strubensvalley to purchase a fridge and TV. As we walked past the Fridges, a gentleman in a Makro uniform, asked if we needed help and we explained we were looking for a fridge. He took us to Samsung ad we found out later, it only has a 2 year guarantee and the one which another gentleman showed us had s 5 year guarantee. And we preferred this one anyway. He then took us to TV and showed us Samsung again which we decided on. He then started with the sales pitch on insurance to pay to extend the warranty. After 10 minutes of him interrupting the salesman and pushing insurance we told him we were not interested. He stormed off. Only then do we find out this guy is not s makro sales person but an insurance sales person!!!!!!!! After he left us another guy comes and asks how much the other guy quoted for insurance because he can do a better deal.
      I find this very unprofessional on Makros behalf. You are obviously getting kick backs on insurance that’s why you supply them with uniforms. These guys get in the way of the salesman who work on commission but have to deal with these insurance guys trying to close their deals.
      You don’t need to be hounded by these people who take you to appliances with guaranteed of two years so they can then get you to take additional insurance for 5 years. This is wrong and will certainly not recommend people to shop for appliances at Makro


      Good day
      We still didnt receive any refund from Makro (Online order nr MAK2466697)
      We are battling from early May for a refund.
      On the 7th of May only R487.52 was refunded for items not available for delivery (the order of R2 763.87 was placed on the 11th of April already!!!!!)
      We phoned the Macro call centre and wished to cancel the total order at this point.
      As the order was already handed to the courier, the call centre advised that when the coerier arrive, we must return the goods and phone our local Makro in Bloemfontein to cancel the order, which we did. We request for the refund numerous times in the past more than 2 months, but it is pathetic how nobody at the call centre take ownership of any queries or do any folliw up calls to ensure that issues are resolved. The saddest part is that with every call you have to repeat the whole tragic poor service story all over as it seems that there is no record on your systems. I never experienced anything like this in my entire life. After each phone call to your call centre, we receive yet another mail with a waiting period of 10 to 14 working days and no update what so ever there after. As we are querying this order and refund for the past 3 months and 2 days, which are 65 working days in total, I ask in a mail once again for the refund of R 2 276. 35 by tomorrow. How can I escalate this matter? Or is this the service levels for Makro? Any complain centre? Or is this all Makro can offer a very disappointed customer? Maybe a different call centre at Makro where we can report the Call Centre/ Customer Care Centre?

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