Contact of Luxair customer service (phone, email)

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Find below customer service details of Luxair. Besides contact details, the page also offers a brief overview of the airline.

Head Office
25 rue Gabriel Lippmann
L-5365 Munsbach, Luxembourg

Phone: +352 2356-1 (general)
Phone: +352 2456 5003 (baggage claims)
Email: [email protected] (group tickets)
Email: [email protected] (baggage queries)

About Luxair
Luxair is the national airline of Luxembourg, a landlocked country in western Europe. The airline was launched in the year 1962 and operates from its main hub at Luxembourg Airport. With a fleet of 19 aircraft, the airline connects to more than 64 destinations. It has codeshare agreements with Air France, Alitalia, Austrian Airlines, Hahn Air, LOT Polish, Lufthansa, Scandinavian Airlines, TAP Air Portugal and Turkish Airlines. In 2019, the airline carried close to 2.2 million passengers across Europe and other destinations. The same year the operating group reported turnover of 614 mn Euro.

The route map of Luxair shows the airline connects to key destinations such as Prague, Copenhagen, Nice, Paris, Berlin, Hamburg, Munich, Dublin, Milan, Rome, Lisbon, Barcelona, Madrid, Malaga, Geneva, London and Manchester. The airline operates seasonal flights to and from Burgas, Varna, Dubrovnik, Rhodes, Naples, Venice, Ibiza, and Ras Al Khaimah. The Timetable section on the website shows the origin, destination, time and other important details. The arrival and departures of flights can also be tracked online.

Look for offers and promotions on the homepage to know the lowest price on routes. Tickets can be booked for Luxair flights directly on the website. The itinerary will contain the details of baggage allowed, cancellation and refund terms. Payment for reservation online can be made using Visa, MasterCard, American Express and PayPal. Fare types found include Classic, Plus, Flex and Business. All fares except Business allows one checkin baggage with weight not exceeding 23kg. Business fliers can carry 2 bags with 32kg each. As for cabin baggage, Economy class fliers can carry one piece of bag with weight up to 8kg and Business class passengers can carry two pieces with content of 8kg each.

Fliers can login to their account online to view and manage reservation. You can choose the seat of your choice or opt for priority boarding. Check-in opens two hours before departure for economy class. With the online check-in facility you can skip the airport queues and check-in 24 hours before departure time. Note that changing name and date after reservation will carry a fee. The cancellation terms vary according to the fare type. For a comfortable journey, you can chose to relax at the Luxair airport lounge. You can book lounge access online while booking your flight.

Frequent Luxair fliers can benefit through the Miles & More loyalty program. Luxair is part of the largest traveller loyalty programme in Europe. Members of the programme earn Award Miles, Status Miles, HON Circle Miles and Select Miles every time they travel with Luxair or other partner airlines. The miles earned depend on the tier and destination. Through the miles earned you can book free premium flights, upgrade business class and much more. For complaints or queries on payment, cancellation, refund, lost baggage, or others, reach the Luxair support.

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