Contact of Lotte Mart customer service (phone, email)

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Find below customer service details of Lotte Mart, including phone and email. Besides contact details, the page also offers a brief overview of the South Korean discount store chain.

Head Office
6F-7F, LOTTE Castle Gold,
267, Olympic-ro, Songpa-gu, Seoul
Phone: +82 2-2145-8000

Customer Service
Phone: 1577-2500 (online)
Email: [email protected]

Other Contacts
Phone: +62 218404080 /218411276 (Indonesia)
Phone: 028 3775 3232 (Vietnam)

About Lotte Mart
Lotte Mart is a discount store chain in South Korea selling apparel, groceries, electronics, and more. Founded by Shin Kyuk-Ho in 1998, Lotte Mart is today part of Seoul-based Lotte Corporation. The first branch opened in Guui-dong, Gwangjin-gu. Currently, there are more than 220 branches, with close to a half located in Korea and the rest overseas. Besides South Korea, Lotte Mart stores can be located at China, Indonesia and Vietnam. Lotte’s retail family also includes brands Lotte Department Store, Lotte Super, Korea Seven and Lotte Hi-Mart. It also operates an ecommerce portal facilitating shopping of wide range of products directly on the website.

For shopping at Lotte Mart, you can locate one of the nearest hypermarket around your address on the website. Products you can shop include traditional Korean food, groceries, snacks, beverages, clothing, smartphones, computers, cookware, home and kitchen appliances, home decor items, among others. Those who love Internet shopping can head to the website or download the smartphone app for shopping while on the move. Products at store and online are sold at 20-30% off the retail price. The discount store chain’s own private labels Only Price, Choice L, Hav’eat and Sweet Hug offers value for money.

Payment for shopping on can be made using all major credit/debit cards. Lotte Mart co-branded credit card holders enjoy additional savings and benefits while shopping online or at the hypermarket chain. A phone order can also be placed. Goods are shipped same day and will be delivered in 2-3 working days. Orders that cross a minimum value qualify for free shipping. For expedited shipping, you also have the options during checkout.

As for return policy, Lotte Mart accepts return of items within 30 days for exchange or full refund. Fresh food must be returned within 2 days. There might be exceptions, do visit the FAQ section for more details. If you are a regular shopper at Lotte Mart, register for L.Point. The membership program will reward you with points every time you shop at Lotte Mart. The points can be used as cash during your next shopping. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Lotte Mart support.

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