Contact Long Island Rail Road: Find below customer service details of Long Island Rail Road, including phone and email. Besides contact details, the page also offers a brief overview of the rail company.
Head Office
Long Island Railroad Company
93-02 Sutphin Blvd Jamaica,
NY 11435, United States
Customer Service
Phone: 511 or 718-217-LIRR (5477)
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About Long Island Rail Road
The Long Island Rail Road is a commuter railroad in North America. The network centered on Long Island and New York City operates more than 735 trains each day. Part of Metropolitan Transportation Authority (MTA), Long Island Rail Road, also commonly known as LIRR, runs 24 hours and connects nearly 120 stations. It traces its history to 1834, when the Long Island Rail Road Company was formed to provide daily service between New York and Boston. The major terminals consist of Pennsylvania Station, Atlantic Terminal, and the Hunterspoint Avenue Station (Long Island City Station).
The passenger lines consist of the Main Line that runs between Long Island City and Greenport; the Montauk Branch between Long Island City and Montauk; the Atlantic Branch connecting Downtown Brooklyn to Jamaica; the Port Washington Branch; the Port Jefferson Branch; Hempstead Branch; West Hempstead Branch; Oyster Bay Branch; Central Branch; Far Rockaway Branch; and the Long Beach Branch. On the website, you can know the schedule and fares by inputting the trip information such as origin, destination and date.
It is advised to purchase ticket before journey. Ticket on-board the train is expensive. Visit one of the offices to purchase LIRR tickets by cash or debit/credit card. Personal checks are accepted for One Way tickets, Ten-Trip tickets, Weekly and Monthly tickets. Tickets can also be purchased through the ticket machines. Those always on the move, can download the MTA eTix mobile ticketing app. Tickets can be activated within the app before the journey. As for ticket types, you have Peak Fares, Off-Peak Fares and separate Senior/Disabled tickets. The daily ticket types consist of One Way, One-Way Off Peak, Round Trip, Child Fare, Atlantic Ticket (only to travel to Atlantic Terminal) and Reduced-Fare Tickets. Find discounted CityTicket for travel within New York City on Saturdays and Sundays. Regular commuters can get the weekly and monthly tickets for unlimited rides during the specified period.
For travel on bus, the UniTickets offer special discounts for weekly and monthly travel. UniTickets are available on NICE, Long Beach, NYCT and MTA Bus. To travel more conveniently purchase the MetroCard. The plastic card allows you to load a number of tickets and passes. MetroCards can be purchased at ticket offices as well as via ticket machines. As for refunds, note that there is a refund processing fee for each refund transaction. The validity of tickets and their refund period varies according to ticket types. The website has all details on same. Note that lost, stolen or damaged tickets are not refundable. Lost a personal item? You can contact the Long Island Rail Road’s Lost & Found facility for help. The website also allows you to submit a form with details.
7:40 train from Huntington to grand central has been consistently 10 minutes late since it started running.
I am a rider to Atlantic terminal and service has been horrendous. For starters we have the pleasure of traveling on old, dirty trains. The station itself in Brooklyn is a disgrace – so so dirty. Secondly, You have not considered educators or school employees into the mix when determining schedules. There are one hour lapses between trains leaving Atlantic terminal between 2 and 3’o clock. And-one you get to Jamaica – there is always a long wait for a train. What happened to the Babylon line – you severely cut down the stops to Rockville Centre and Lynbrook. You should have made the train to grand central a shuttle and let well enough alone.
The new schedule leaving Grand Central going directly to Seaford without transfer there is only one train before 5:00 and the next one is an hour later and everything else you must change at Jamaica this doesn’t make sense. Since the connecting trains are noted on the schedule that they will not wait for trains and with past experience it is very risky to take a transfer to get to your final destination on time!
I don’t understand why they have discontinued trains between Kew Gardens and Forest Hills all to accommodate the trains into Grand Central. It’s super inconvenient for those of us in the KG neighborhood. The service has been horrendous, extremely crowded trains, connection times are off and there is so much anxiety.
The new schedule is ridiculous and for the whole week has been confusing and have made me late to work everyday despite me leaving an hour early for travel. What used to be a 20 min commute from Jamaica station to Hunterpoint has turned into a track meet, they are unorganized and the new conductors i have just started seeing on the new routes are very rude especially conductor 1097, he have been the rudest ticket agent i have met. I normally do not take the grand central station and was just curious of the route due to the constant cancellations of the railroad.
They should leave all Ronkonkoma schedules the same and add a Jamaica stop so rider can switch to Grand Central or Atlantic Terminal. These riders will be happy not to take the subway.
The new schedule is totally unhelpful and is packed (trains from Jamaica to Penn and on the way out). There is space for only standing. I have the monthly ticket and get no seats. Because of Grand Central Station everyone going in and out of Penn station is suffering. They should reduce the monthly tickets.
The new train schedule is ridiculous. I leave work at 10PM and usually take 10:04 p.m. train from Penn Station to Lynbrook . But now the train leaves at 9:52 PM. I am not able to leave work the extra 5 mins early like I use do to catch the 10:04 PM. Now I have to wait in Penn Station until 10:52 PM, this doesn’t make sense for people like me who work nights. MTA I know a lot of people having the same issues with the train schedule. Can you at least take this into consideration and try to accommodate us?
My sister and I took the 5:34 pm Far Rockaway train from Penn Station yesterday and there were no seats available even though we got there earlier and people were standing. The train made stopes at Forest Hills and Jamaica and more people got on.
In the morning we got the 8:49 am to Penn Station and it was an old train yesterday and today it was a new train at least we got seats and people did not have to stand.
I had an unacceptable and ridiculous time tonight getting through Moynihan Station to a 7:49 Long Island Railroad train on track 21. It turned into a very long walk and absolutely no assistance anywhere. I had to drag 4 bags somehow down the stairs no elevator access. Then throw all 4 bags over a HUGE gap at the first car a Port Washington train to Woodside. Woodside platform and absolute nightmare to walk down and it took me 30 minutes to just get to a bench to sit on. I left my cashier job at Eataly 200 Fifth Ave and had a difficult time securing an Uber. Woodside platform is set up absolutely unacceptable for a disabled person to navigate today and I did take a picture of it. It’s 9:25 and I am still finally on a bench too fatigued to move. I am staying knee one of a double knee replacement on August 16. I’ve had active asthma with horrible cough for a month and because I have appointments with my primary care Doctor and an Allergist tomorrow will have a lot of documentation tomorrow. Absolutely ridiculous and I worked at 9 Penn for 18 years. The old station was easier to manage. I’m outraged at this. I still have to get to the elevator and get in a cab. This is ridiculous.