Contact of Lincoln Motor Company customer service

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Contact Lincoln: Find below customer service details of Lincoln Motor Company, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Lincoln Motor Company
330 Town Center Drive
Dearborn, Michigan 48126

Customer Service
Phone: 1-800-521-4140 (US)
Phone: 1-800-387-9333 (Canada)
Phone: 1-800-521-4140 (roadside assistance)
Email: nil

About Lincoln Motor Company
Lincoln is a luxury car brand that is part of the Ford Motor Company. Founded by Henry Leland and Wilfred Leland in 1917, Lincoln designs and manufactures luxury vehicles, crossovers and limousines. It’s models are sold across North America, South Korea, China and the Middle East. Lincoln is headquartered at Dearborn, Michigan. Formerly operating as The Lincoln Motor Company, the brand is named after 16th US President Abraham Lincoln. In fact US presidents often had Lincoln as official state car.

The current lineup of Lincoln sedans, crossovers and SUVs include Lincoln MKZ, Lincoln MKZ Hybrid, Lincoln Continental, Lincoln MKC, Lincoln MKX, Lincoln MKT, Lincoln Navigator, among others. The website provides an overview of the vehicles, the cutting edge features you will find, specifications, price and high-quality pictures. If you are interested in a vehicle, you can locate a dealer nearby via post code or city/state on the website.

On the website, one can build their own model and customize by choosing the color, engine, interior/exterior features and accessories. Once you finish customizing the vehicle, you can see the estimated net price and also lease options. Need to test drive a vehicle? You can request for a drive at your preferred time.

Need financing for your vehicle? The Lincoln Automotive Financial Services will help you purchase or lease. You can apply for financing online or at nearest dealer location. If you dint know, there are also pre-owned certified cars that you can get for a bargain. The luxury vehicles are checked and inspected, passing over 200-point inspection. All Lincoln certified pre-owned vehicle comes with comprehensive limited warranty coverage. They even come with complimentary roadside assistance.

If you are a Lincoln owner, register on the website to access a number of features via the user dashboard. Once you register your vehicle, you can track purchase, repair and much more. You also can access a personal concierge and schedule Lincoln pickup and delivery.

Lincoln owners can access the Android or iOS smartphone app to gather safety information and more personalized services. With the app, owners can remotely start, stop, lock or unlock vehicle; track vehicle location; monitor potential issues with vehicle’s fuel or tire pressure; or get roadside assistance. Also, get complimentary pickup and delivery of vehicle and automotive financial services to make payments. For more information or queries on store locations, financing, repair, career/jobs, or others, reach the Lincoln support.

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  1. My wife & I bought a 2019 Nautilus Black Label back in July of 2019. The car was new, we actually put the 1st miles on it when we test drove it. We was very pleased with the SUV at 1st but now we are very displeased, this vehicle is the most expensive piece of junk I have ever bought . The suv shutdown one night while my wife was driving it on a busy state highway, lost all power, no light, no nothing. The tow company couldn’t get it into neutral to pull it on the rollback so they literally dragged it on the rollback. The suv spend nearly 2 weeks at the dealer, turned out the main fuse blew, causing no power to anything, the dealer couldn’t replicate the issue, Lincoln’s engineers could give them any reason why this could happen. Now a couple months later the car has a alarm error being shown on the instrument panel, Driver Control Malfunction.
    Called my dealer they said they couldn’t provide my wife with a loaner vehicle while they worked on it, this was supposed to be included with Lincoln when we purchased the suv. We got other vehicles so it’s not like we are hurting with out this vehicle, but I’m furious because of the amount of money the suv cost & it’s not a reliable vehicle & it’s not even a year old. I’ll never buy another Ford / Lincoln Product again. I got a 06 Dodge Ram I use on the farm with over 200K miles on it & it’s more reliable than the 2019 Nautilus. This Nautilus is a Lemon. I’ll buy Toyota from now on.

  2. Lincoln Roadside Assistance is the worst I have ever experienced. I have a AAA Premier membership yet I was inclined to try out Lincoln road side assistance for my 2016 Lincoln MKZ Hybrid on Nov 10th evening and it was my worst decision I ever made when I look back after one month. The Tow company damaged my underbody of my car and I filed a complaint to the claims department at Lincoln to cover for the damages and they returned back, saying its declined as there is no evidence to show that tow company did it. We (myself and the dealership) provided good amount of photos and estimates in a timely manner and it took almost mroe than a month to come back and say that it is declined. And over that Lincoln Roadside assistance just do nto take responsibility after the incident saying its the tow company and you that needs to sort things out due to this. There is no way to contact claims department directly to get know of the status and its really a slow moving department and I am looking into alternative legal advise on how to proceed with this case. I would not recomment Lincoln as a company who jsut washed their hands when trouble is loomign and over that worst roadside assistance too. AAA is way better in this business.

    • Valerie Abounader Reply

      I am currently a Lincoln owner I love my car bought at Mayfield Hts Ohio location. The manager Chad made it such an easy process got me in the car and payment I wanted. So recently I had a friend looking for a Lincoln mkz he went to ganley of middleburge Hts got the price he wanted and was gonna pick up the car the next day. The dealership called and told him they gave him the wrong price. And that the payment would be much higher. He told them it was a deal they made and they should give to him for the price they quoted. The manager there wouldn’t move on the price. So I call Chad at Lincoln in Mayfield told him what had happened and he said come here I’ll figure something out. Needless to say he worked it out in a matter of 20 minutes had the car ready and in 2 hours my friend was driving home in the car he wanted. Now that’s customer service at its finest ever. Me and my friend will be leasing and buying Lincoln s from this dealership for as long as Chad is there. Some needs to show ganley in middleburgh Hts how customer service works. I will be forever grateful to Chad for taking care of my friend. I will tell this story to everyone just so they know where to go go for exceptional customer service.

  3. I am a very unhappy customer of Lincoln and Felix Sabates Lincoln Dealership. My 2019 Lincoln Nautilus was in the dealership shop for 5 weeks waiting on a sensor bracket that was on backorder from manufacturer.
    I have returned the car back to dealership 3 times with transmission issues in the last 60 days..
    I have been use to Lexus products and was sold that Lincoln would offer the same Black Label service. There is no comparison
    The dealership has been horrible with customer service.

  4. My wife and I purchased a new Continental. We love it. We don’t like the fact that we received a recall on the door latches months ago and the our Dealer Haldeman Lincoln in Allentown PA cannot get us the part. I tried calling Lincoln support and it went into a loop and I just kept getting the same prompts. I tried the on line Concierge chat a number of times and was unable to get through.
    What do you do?
    I guess the Lexus is next car and Ford probably will wonder why?

  5. I’m a first time lessee of a Lincoln and I drive a 2017 MKC and as a satisfied customer, I’ve completed every survey requested of me to date. However, I recently had my lift gate open accidentally while my garage door was open and it scratched the rear.

    Given how much I love my Lincoln, I don’t want to drive around with this unfortunate scratch, yet, I don’t want to pay an inflated fee at the dealership to fix it. So, I’m looking for guidance on this, especially since this should not have happened in the first place.

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