Contact of LightInTheBox customer service

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Contact LightInTheBox: Find below customer service details of LightInTheBox. Besides contact details, the page also offers an overview of the company and its services. Reach the LightInTheBox customer service below for queries, complaints or feedback.

LightInTheBox Head Office
Diantong Shidai Guangchang,
Building #2 Suite D, 7 Jiuxianqiao Beilu,
Chaoyang District, Beijing, China

LightInTheBox Customer Service
Phone: 010-56920099-8065

About LightInTheBox
lightinthebox logoLightInTheBox is a Chinese online retail company dealing with apparel, lifestyle products and gadgets. Founded in the year 2007, the company has its headquarters in Chaoyang District, Beijing. It’s office in the United States is located in Seattle, Washington. Most LightInTheBox products are sourced from manufacturers in China. All items are tested and checked for quality before being dispatched.

Products that can be shopped online include wedding dresses, bridesmaid dresses, wedding accessories, special occasion dresses, dancewear, dance shoes, headpieces, gloves, men’s clothing, fashion handbags, cell phones, projectors, TVs, computers, laptop accessories, office electronics, home decor products, kitchen & dining products, toys, watches, jewelry, among others.

Payment for purchases can be made using Visa, MasterCard, American Express, Delta and PayPal. Payment can also be made through Western Union and wire transfers. After placing an order, you can then track the status of same online. LightInTheBox offers standard as well as expedited shipping. While the standard shipping takes 7 to 15 working days, those who opt for latter receive the products in 3 to 5 working days. LightInTheBox ships worldwide using UPS, Fedex and other leading couriers.

Products cancelled within 24 hours of successful payment can receive a full refund. Cancellation of products after 24 hours of confirmation get partial refund. Sign in to your account to cancel or manage your order. If your item was damaged during shipping, you are eligible for a full refund. To return a product, fill out the form online and insert supporting pictures and videos. The company has a 30-Day Return Policy. All returns are processed within 3 to 5 business days.

Regular shoppers can register for Rewards & Credit programme to earn and redeem points on every purchase. The points must be used before its expiration date. For more information or queries on payment, refund, cancellation or others, reach the LightInTheBox customer service.


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1 Comment

  1. Gilly Dolder Reply

    I have two parcels that I need to return please advise, how I can do this.
    I can’t find my account don’t have a password or account number
    Don’t remember ordering these items or when. Don’t know how much they are
    And I am really confused re these deliveries. Please look into this for me ASAP

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