Contact Lazada Malaysia: Find below customer service details of Lazada Malaysia, including phone and email. Besides contact details, the page provides a brief overview of the e-commerce company and its services. Reach the Lazada Malaysia customer service below for queries, complaints or feedback.

Head Office
Block C, Megan Avenue II,
12, Jalan Yap Kwan Seng,
50450 Kuala Lumpur

Customer Service
Phone: 03 8601 1888
Email: [email protected]

About Lazada Malaysia
Lazada Malaysia customer serviceLazada is the largest e-commerce company in Malaysia, boasting of more than 15 million visitors to its website each month. Lazada currently has 40 state-of-the-art fulfilment centers managing orders for more than 600 million customers across South East Asia. Part of the Lazada Group, the website consists of over 5.5mn active SKUs.

Product categories found on Lazada include Clothing, Electronics, Gadgets, Cameras, Optics, Laptops, Computers, Software, Furniture, Home Appliances, Large Appliances, Books, Mobiles, Pet Supplies, Jewellery, Shoes, Accessories, to name a few. Look for the sale section to enjoy some great savings. Products can be filtered by brand, price, type, color, among other features. Payment for purchases on Lazada Malaysia can be made using credit/debit cards, PayPal and Net Banking. Cash on Delivery is also accepted. Customers can avail installment on select products only.

Products within metro areas are received in 1 to 6 working days. Logistics is handled by Ta-Q-Bin, GDex, Poslaju and Citylink. Customers can visit the website to track status of their product delivery. Opt for Express Shipping to receive delivery of items within 2 days. If you are not satisfied by the quality of your product, you can return same in its original condition within 7 days of order date. For a list of exceptions visit the website.

Lazada operates as a marketplace allowing sellers to register on the website and showcase their products. For more information or queries on payment, refund, cancellation, shipping, warranty or others, reach the Lazada Malaysia customer service.


  1. Nigel Brewitt Reply

    Reference Order Number #217642954948384
    You have rejected my claim for a refund on this order and are returning the item to me.
    I ordered helmet intercoms and you sent me a females bracelet.
    How can you possibly refuse my return?
    I requested a replacement but the product has now been removed so I have missed that opportunity – what do you intend to do about this? I have been a regular customer for some years.

  2. Hello,

    I have posted many good reviews for Lazada Products and service. But recently, I have been troubled for 55 days even after multiple follow ups on a returned item. I have tried customer service, escalation points (never came back). Finally asked to contact seller after 55 days of return request.

    Is this how things are handled? Is there a way to solve this?


  3. Cecilia Cross Reply

    I am very disappointed with the after service provided by Lazada
    I tried calling the warehouse contact number and the Careline hotline number several times and it is always the same message that they are very busy and are experiencing heavy traffic of calls
    I already communicated with the live chat but I’ve yet to receive any advice regarding my problem
    I urge Lazada to spruce up your customer service quality.. Thank you

    • I had same experience today. I need call them about my delivered product. I too call their Clio on line chat. NothingFor about 20 to 30minutes. They even abruptly stop after 5 minutes while I’m waiting on the phone! In most cases about 5 minutes, the background music just stops and we don’t know what to do but to hang the phone and restart again and again!!!
      I thought some telco companies are bad, but this is my worst ever.

  4. Hi, pls kindly help me in this matter. How to use & activate my Lazada wallet? I want to used the amount refunded on me when I purchased products & unfortunately canceled by Lazada for some reasoned…. My question now is how to activate the Lazada wallet if I already don’t hve any access on my old e mail & phone number registered in lazada? Find it so difficult to verify bcoz I cannot get the code for verification…I’ve done too many times tried contacting Lazada’s customer service number it always on high volume call for a few days… I even sending e mails but the reply is to procced on live chat w/Cleo…but It feels so annoying chatting w/computer monitored whose answer is base only on the questions program on it… Pls I need help on this matter… Thanks….

  5. I just want to tell you that you are a bunch of scammers who rip customers of their hard earned money. I hope many customers who have been short changed will make a police report. I ordered a lapis lazuli pendant priced at rm47.90 and with pictures shown by Lazada.. Only one item so no way of being confused but you bunch of idiots can send me a RM 9.80 Pendant which is entirely of different shape. Be honest, Lazada staff.. Do the right thing and send the correct item. Dont cheat the customers. Many have been cheated and many are being cheated. I hope you will be charged in court for fraud and hope someone at MCMC will take action against these scammers.. Lazada staff, do the right thing or you will face the consequences.

  6. thomas cheryan Reply

    I placed an order No: 218973265913117 on 05/04/19. The items were to be delivered by the 13/04/19 the latest. It is now past that date and I have not received the items nor has anyone contacted me about this. I am totally disgusted with this seller (eWarehouse) who should be responsible enough to let me know why there is such a delay or that he is not able to supply. I would then be free to look for another seller. When I tried to report this matter to Lazada it says I must first return the goods and there seems to be no link to lodge a complain of non-delivery by the seller within the stipulated time span. I should have the right to an immediate refund. I suggest you backlist such sellers and create immediately a link to where buyers can lodge a complain for non delivery of goods. I also expect an apology from you for the lousy service which is all one sided and doesn’t protect the customer sufficiently against fraud and inefficency.

  7. Goh Chu Ting Reply

    I just received your Email stating that my order for a WD Purple HD 4TB has been delivered on 8/4/19. Regret to say I have not received it.
    To contact your customer service is most frustrating. Impossible to get through. Could you please look into this problem and resolve it promptly.
    My order No.318453919352380.

  8. I place order for PC Tablet . But received Smart Watch which is 3 time cheaper then my actual order. . When i request for return and replacement my request was cancelled for unknown reason.I try to direct call Customer also useless. I really disappointed with this kind of service. For the info my
    Track number is ER985484010my
    Ra code no -202600481828600

  9. Yap Kin Sian Reply

    I received a email from Lazada informing me that my order as stated below was cancelled.
    “Item(s) in order 218140729362389 has been canceled (Reason: Merchant unable to fulfill request by the agreed-upon date/limited stock)”

    Since it was cancelled, another order was made on the same products and paid. To my surprise the above order was not cancel. What is the meaning of cancelled when the client need to pay for both products.

  10. I purchase the item on 8th March 2019. The item status free gift & free LAZADA voucher. The Free LAZADA voucher T&C is, Lazada will email us the voucher in 15days. until now Have not received any email from LAZADA. Called to customer services, start to argue with me that is no free voucher for me. put me on hold until the line automatically cut off. And try to live chat event worst, given all the detail and subject, still keep on asking what voucher I refer. Really frustrating and disappointing. Please take prompt action. Thank you.

  11. Binoy Bhusan Saha Reply

    I have never experienced such a mismanaged Company. I have ordered a TV on 04 November 2018. Order number was 209367999128698.Money has been deducted from my account.Till today I didn’t receive the TV. I called their customer service several times and they assured to deliver within 72 hours. Suddenly on 18 Dec 2018 Lazada sent me a mail that your TV has been delivered. No idea to whom and which address they delivered. I donot know if I will get TV or will get refund. Either way is acceptable to me. It is a good lessen learnt.Is the way they do business and create sufferings to the customers ?I am not sure that they will provide any positive reply. Nice way to do business.
    Thank you Lazada.

  12. Dear Lazada Team,

    I have returned a product which was a wrong item. I ordered something and something else was delivered to me. The order number is 209533373142465. I have called lazada customer service and I was told to post back through pos laju to lazada warehouse. I have post it in manually (I paid the postal cost because I could not print the return letter through login to lazada site due to i have forgotten my login password.) Lazada customer service requested me to post it with my money first and I was told that it will be refunded after I provide the receipt. I have already post it through pos laju yesterday itself. I would like to request for this postal cost refund and also my actual item refund as well. I have attached the receipt here for your further actions. I would like to request a refund to my bank account as soon as possible. Please do contact me if you need further information.
    Thank you.


  13. I want to file a complaint about a call from a woman at 12.04 pm made from 03-86011700 claiming to be from Lazada Customer Service about my order: Order #21073172796052.She asked me to confirm the order and that it was being sent from overseas and is now on transit to Malaysia and that I should receive it on 4 November. Then she ask me to confirm my email address so that she could send me update. I told her I have bought so many products from Lazada and no one from Lazada ever called me. I told her Lazada update me automatically by email and msg. I asked her who she was and she said from Customer Service. Then she hung up.

    I called the number but it said the number is not in service. I would like Lazada to investigate who have got hold of my order information and used it to call me. I hope this will not happen again.

  14. Siti Mariam Wahab Reply

    1. On 11.11 recently I placed an order and made payment for RM150.60 to lazada, via online banking (fpx payment from my account). When i checked my transaction history with the bank, it was confirmed that the transaction was successful. Unfortunately, i have yet to get the payment notification message of my purchase from lazada. Then i decided to cancel since the status shows Pending payment. The next day my payment went into Lazada wallet. When will the amount be refunded to my bank account? I have waited for 3 days, yet it has yet to be refunded to my bank account.
    2. Since i really wanted to order the item, I have re-order and made another payment for RM153.50 on 11.11. also via online banking (fpx payment from my account) -Order#210415683994054. Again lazada has not confirmed it. This is really frustrating and disappointing. Please take prompt action. Thank you.

  15. I ordered and paid item number 208006549092721 for tulle table skirts on the 5th October but until today 15th October it is still in China and not sending out. Tried to reach the seller but it seem the seller account have no whatsoever chat now or ask questions button. I need the table cloth for my daughter birthday party please Lazada track my package as soon as possible. This is not my first time at lazada as I purchased alot of times here, sadly i accounter this situation on such important event. Please take action and contact the seller

  16. I also want to complain Lazada horrible delivery of order. I put order on the Lazada sales on 25 April 2018, two orders. Both unable to deliver the order and refunded. This is horrible management of service by Lazada. And I seriously don’t want to get involve with their so called sales that is a waste of time.

  17. I always buy from Lazada. I just purchased Sokano chrome adjustable 15 kg set with equipment box.Invoice number 1061759.Order number 202176310069385 on 8/5/18. It came in a box everything except 4x spinlock collars.Please take action.Thank you.

  18. San Yon Kang Reply

    I have purchased a Xiaomi Redmi 4A smartphone, order number #3779486842, I have received only a smartphone and a charger, the TPU back case is not inside as what the seller mention. worst of the worst, the camera of the phone cannot function at all, keep showing “Cannot connect to the camera.”. Obviously, it is a hardware problem inside the phone, I want refund or I will return it and send me another proper phone. Thanks.

  19. 1) On 2/3/2018 order no. #3594341742 received wrong item on 3/3/2018.

    2) Spoken to seller, they promised to deliver personally on 7/3/2018.. waited till midnite.. no sign of them..not even a courtesy call.. BUT then.. we received email stated the item had been delivered.. WHAT IS THIS..??

    3) 8/3/2018… Called them up.. Again, they promised to deliver.. given time today before 5pm..

    I’m putting up this complaint so Lazada would take action & do something about this.

  20. I have read a lot of complaints about lazada. Now my wife made a purchase and until still waiting for the product. Let’s see now lazada only satisfies _10 customers but scams 1000 customers with your so call delivery promise. I have a mind to complain to the Malaysian consumers dept regarding lazada. What a bunch of crap regarding delivery


    I placed an order and made payment to lazada yesterday, 19 October 2017 via online banking (fpx payment from my account). When i checked my transaction history with the bank, it was confirmed that the transaction was successful. Unfortunately, i have yet to get the payment notification message of my purchase from lazada. My shopping cart also shows that the items are still there waiting for checkout!! I have paid for my order but lazada has not confirmed it.I am not a newbie to lazada and this is really frustrating and disappointing. Please take prompt action. Thank you.

  22. Nor Aini Md Salleh Reply

    I always buy from Lazada from household to electronics. I just purchased a Samsung Galaxy J1 Mini Prime (White). Invoice number 1121. Order Number 321271661 on the 3rd October 2017. It came in a box with everything except the phone battery. My question, where is the battery? It’s not a toy phone.

  23. Hi. This is regarding my order #338567735. I only order one, but i received two product. So, I just want to confirm if this product is a buy one free one or not. If not, do I need to return one of this product? Can you tell me how to do so. Where do I need to send back the product…Thank you

  24. Tan Guan Chooi Reply

    I received my order of #372392541 of a 7.0 liters whistling kettle but upon receiving ,I found that the kettle is of 6.0 liters. Since I do not want to go through the hazzle and dazzle of returning it, I just accept it. I am not happy with Lazada as simple of 7.0 and 6.0 also can make a mistake. Lazada, please ensure proper checking and verifying before shipment. Continue to have these types of similar problems, you will be loosing another valuable customer.

  25. i still haven.t received my parcel yet although i have already received an email regarding my parcel has been delivered. My tracking order #324976835

  26. Hi, I want to cancel my order #313669115 and #362371915, because my friend don’t want the item already. It’s too late for delivery. If cannot cancel order, please email back to me to get another receiver’s address. I want to change the address, thank you.

  27. Order 336413595. I’m a loyal customer and bought many items from lazada but now the items are not delivered to me based on timeline given. All items should received by 1st August 2017 but till now i don’t received any updates. These items is fullfill by lazada, not 3rd party. Very disappointed with the service.

  28. This is not the first time i bought goods in Lazada and they cancelled the item. it happens few times, the item not suppose to appear on selling list if there’s out of stock. Even the supplier encounter problem, cannot supply the goods, i expect faster respond from you. i have been waiting few days for the Monitor, if u were able to inform me earlier i will not sitting and wait for it. i can choose to shop at other place or just choose other minitor instead of keep waiting for it. Time really meant to us, as your regular customer. this is not the first time we encounter this problem, i hope my feedback will help you to improve the service.

  29. Teh Wei Ling Reply

    This is regarding my order # 325136538. According to the page promoted by seller, the phone cones with a phone casing and a tempered glass. However, I only received the phone.

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