Find below the customer service details of Lausanne railway station. Besides contact details, the page also offers a brief overview of the commuter rail hub.
Address
Place de la Gare 5A,
Lausanne, Switzerland
Support
Phone: 0848 44 66 88
Phone: +41 21 613 73 73
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About Lausanne railway station
Lausanne in Switzerland is the smallest city in the world with a rapid transit metro system. Lausanne railway station (Gare de Lausanne) in Vaud is the main city station connecting the regional train services and the second line of the intercity metro service. It is a transit line connecting the city of Lausanne to major cities in Switzerland like Zurich, Geneva, and Basel and also to main tourist locations such as Basel, Brig, Frutigen, Bern and Kandersteg.
The Lausanne railway station serves as the main hub for passengers travelling to Switzerland from France, Germany, and Italy. Swiss Federal Railways (SBB) is the national railway company that operates trains from Lausanne railway station to different parts of Switzerland and major cities in Europe such as London, Milan, Paris, Rome, Berlin and Lyon. It is also known as CFF (Chemins de Fers Fe’de’raux Suisses) and FFS (Ferrovie Federali Svizzere) in France and Italy respectively.
The station is open from Monday to Sunday, from 6 am to 12 pm, 365 days a year. You will find here several retail outlets and kiosks that provide a range of products and services. Restaurants, food joints, pharmaceuticals, ticket counters, bike rental services, consultations for rail travel and services, currency exchange counters and luggage storage services are available in and around Lausanne railway station.
There are 9 platforms with local train services and underground metro station connectivity for passengers arriving at the station. Passenger facilities such as free Wi-Fi, toilets, wheelchair facilities and waiting rooms are provided round the clock. You can reach Lausanne railway station by bus, metro, and train. You can also hire a rail taxi upon your arrival. There is a car parking facility available near the vicinity of the station. Two-wheeler parking is prohibited near the station.
Know the Schedule and Connecting Stations
Swiss Federal Railways and TGV Lyria are the main train operators connecting Lausanne to key cities and Swiss regions. The TGVs are the fastest direct trains connecting Lausanne and the French capital with several services throughout the day. With four trains each day, the Eurocity high-speed trains connect Lausanne to Venice, Milan, and Verona. Intercity or InterRegio trains from Lausanne ferry passengers to Geneva airport and other major Swiss regions, leaving every 30 minutes. Passengers from Geneva airport can reach Brig and Lucerne through Lausanne station, by InterRegio services. RegioExpress and RER Vaud train operators provide the best transit service to many local Swiss regions starting from Lausanne station.
The train schedules and timings are available on various online booking platforms such as thetrainline.com. Tickets can be booked online or offline at ticket counters. Ticket machines are installed for quick access to tickets and other services round the clock at Lausanne railway station. A refund of a ticket purchased from a ticket counter or ticket machine is possible at the staffed station. For online refunds, you can contact the respective booking service provider.
If you have lost or left any item on the train or at the station, you can submit a lost item report to the SBB authorities through online or offline methods. There is a help desk and website available for lost and found items at Gare de Lausanne railway station. The contact number is +41 848 44 66 88. The lost and found office opening hours are Monday to Friday, 8:30 am to 6:45 pm and on weekends 9:00 am to 6:30 pm. You can also visit the website for queries or complaints.
