Contact of customer service (phone, email)

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Find below customer service details of Besides contact details, the page also offers a brief overview of the ecommerce company.

Head Office
Lamoda Group
Marshala Zhukova, 1, bld. 1
Moscow 123308, Russia

Phone: 8 800 700-64-46 (Russia)
Phone: +044 363-63-93 (Ukraine)
Phone: +375 17 388-04-09 (Belarus)
Email: [email protected]
Email: [email protected]

About Lamoda
Lamoda is a leading Russian ecommerce company established in the year 2010. Part of Global Fashion Group, the brand operates from its headquarters at Moscow. On the website, consumers are offered an extensive catalog that spans 6 million products. There is an impressive selection of 3,000 local and international brands. Each month the website records more than 16 million visitors looking for apparel, fashion accessories, footwear and cosmetics. Besides all major cities across Russia, Lamoda also delivers to locations in Ukraine, Belarus and Kazakhstan. For the same it uses its own courier network called Lamoda Express. In addition to that customers can receive products from one of the 17,000+ pick up points spread across strategic locations.

Shopping on the Lamoda website can be done by inputting the product keyword or by category. The New section lists all the latest items added to the catalog. Discount shoppers can explore the Sale section for fabulous prices on fashion and accessories. You have products for men, women as well as children. Do set the delivery region to ensure the item is deliverable to your address. Some of the top brands featured on the website include Adidas, Calvin Klein, Gap, Guess, Lime, Mango, Nike, Crocs, Diesel, Asics, Puma, Reebok, Swatch, Vagabond, Vans, Under Armor and Zarina. If you prefer to shop by category, you have shirts, tshirts, jackets, jeans, trousers, swimwear, shorts, skirts, dresses, and innerwear. Under footwear you have boots, sandals, sneakers, slippers and loafers. Fashion accessories you can shop include hats, wallets, glasses, bags, jewelry, gloves and scarves.

Sports lovers will find specific section on the website that lists all the sportswear items you can shop for. There is also the Brands directory to help shoppers easily explore items by their favourite brand. Information on products, along with the material, specifications and highlights are given under each product page. The product page also shows the colors and sizes available. There are images to help you see how the product looks from different angles. When you checkout, you can choose to pay for the product by credit card, digital wallet or Lamoda card. Cash on delivery is available for most items. As for shipping, you have standard as well as express shipping options. Next day delivery is also available if your pin code is serviceable. If you would not be available at your address, you can choose to receive the item at a pickup point nearest to you.

Like other ecommerce portals, on Lamoda as well you can return items if you are not satisfied with the quality. At present, you have a 14 day return window. Products must be returned in its original condition. Refunds will be processed within 10 days. For complaints or queries on payment, cancellation, refund, or others, reach the Lamoda support.

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