Head Office
Kogan Australia Pty Ltd
136 Buckhurst Street,
South Melbourne, VIC 3205
Australia
Customer Service
Web: Support
Phone: nil
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About Kogan
Kogan is an leading online retailer in Australia, founded in the year 2006. The company was founded by Ruslan Kogan and is currently headquartered in Melbourne. It mostly deals with consumer electronics, home appliances, among other products. Customers enjoy massive discounts and also 14-day refund policy on most products. Kogan claims to have sold more than 3 million products.
Featured brands on the website include Apple, Asus, HP, HTC, Dell, Canon, Lenovo, Nikon, Philips, Samsung, Sony, LG, Transcend, and Pioneer. To mention some of the top products sold on the website, you have televisions, laptops, desktops, smartphones, cameras, headphones, kitchen appliances, air conditioners, heaters, bathroom accessories, office supplies, toys, fashion accessories, cosmetics/perfumes, automotive accessories and books.
Customers can shop by category, brand and further filter product by specifications, price, among other details. Payment for purchases on Kogan can be made through Visa, MasterCard, American Express, and PayPal. During check out you can also opt for Express shipping. Once products are shipped it can be tracked online. As mentioned earlier, Kogan offers a 14 Day Return Policy on top brands. For more information or queries on payment, refund, cancellation, delivery, or others reach the Kogan customer service.
Wow. Have been trying to contact this group regarding curtains purchased, but the ones sent were the wrong length. May as well have been enquiring about tickets for the next moon flight. Virtually impossible to contact anyone at Kogan and keep on getting the runaround on the rare instances that our emails get through to them. Will never be dealing with them again. Go to Spotlight or someone with a human face.
Is anyone know how to call Kogan as I cannot find any phone number from them. I would like to complain about the delivery. I have not received my order for ages.
Thanks
Hi, I was wondering if you could check the status of my order which I placed on 31st December 2018 #FYYLLMMW, Ovela Eames Replica Dining Table(white) and Shangri La set of 4 Ester Dining Chairs(grey), have noticed on your website it says items dispatched within 2-3 days but as of today haven’t heard anything, thank you.
Absolute disgraceful follow-up product support. Purchased a faulty toy for my Son, trying to get a refund and return the item. No phone number provided, just check this and that, take a video etc!! Blaming my new batteries was the last straw??
First and last time for this rabble of an organisation.
RE: Order DF7DRCJG
Hi there,
My order was not delivered in full. I have purchased two boxes of wine but only one was delivered by courier, and the box was labeled as 1 of 1.
Website stats that both boxes were dispatched on a same day and same tracking number was provided.
Can you please let me know when the second box (white wine) will be delivered?
Since it was a purchase for Christmas period, and is not delivered today, please refund for the missing box.
Thank you
Inna
Ive never dealt nor signed up with Kogan in my life but hundreds of thousands of my Qantas Frequent Flyer Points are disappearing from my account & it’s impossible to get a phone number to talk to anyone on the subject to get the points returned. I am 81 years old & do not need this stress.
Please advise and provide a LINK to purchase a replacement battery for a Kogan Agora 6 mobile phone. It appears to be only available via Kogan, and I do find it rather challenging to even find a way to contact Kogan. Sent an email yesterday and got reply that another team will be in touch sometime. Really?!
I used my Qantas frequent flyer points to purchase wine, but it took my points & says I still owe the whole amount. I have emailed customer service but there has been no reply. Why isn’t there a contact number to speak to someone as obviously you don’t respond to the emails.
I don’t think they understand the meaning of the phrase “Customer Service”. For 9 days I have been trying to get a return authorisation form sent to me so I can return an item that was incorrectly advertised on the Dick Smith website. 10 days later and numerous emails, I can’t get satisfaction. I was hoping to speak to the parent company to work out what to do. Tried to phone, and no surprise, can’t get through. About to call the Commission of Fare Trade.
I will never use Kogan again and will review and rate you as poorly and widely as I can for the worst customer care.
I have been waiting for a delivery which toll tell me has been lost in transit
I paid extra freight protection and have heard nothing back from Kogan about what to do next!
Kogan has no no helpline I can find and their email support is sub standard.
I bought a refurbished iPhone for my daughter which ran out of battery almost faster than it could be charged. Kogan admitted fault and multiple times failed to replace it .. after offering then saying they had no more phones.
For over a week now Ive been waiting and no response from support … been without a phone for 3-4 weeks now.
Unless they pull a rabbit out of a hat I don’t think I could recommend them to anyone
The customer care phone number listed on this page is a prerecorded message asking to lodge any enquiry online, call different numbers for insurance and mobile. But no option to actually speak to someone about anything relating to orders.
Very impersonal.
I purchased a mobile phone. Was told all kogan phones unlocked. The phone does not work with my dodo sim have sent multiple emails and only ever receive generic replies. No answers. No help. The only human you can speak to is someone wanting to sell you something. What a rip off. I am going to contact ombudsman and dept fair trade
I have just purchased a TV on a special deal of “no delivery fee”. When the confirmation email came (after I had paid) there it was, a delivery fee in excess of $17. Seems a bit rude after the promo stated no delivery fee.
Trying to contact Kogan is almost impossible. I finally found a 1300 number only to have a voice activated message telling me to go online and hang up. Trying to contact Kogan online is a bloody minefield. It’s not the 17 bucks, it’s the principle.
Also…it should be pointed out that the customer care line is a sham…It is only a recorded message. Most unsatisfactory.
The is no possibility of having a conversation with anyone. The whole company is working on automatic. This is a real concern for shareholders in my opinion. Who is taking responsibility for the day to day running of the business? Erecting electronic walls between a business and anyone needing CUSTOMER SERVICE is an indication of poor management intent.
I am trying to find out where my Kogan Full Motion Ajustable Wall mount for 32″-75″ TVs is as I keep getting emails say there is a limited supply and as I dont seem to be able to speak withanyone on the phone havent been able to see what is happening. I ordered the TV on the 21st June and it was dispatched on the 22nd June 2018. please contact me with some delivery information.
Once again my email comment has been removed. Perhaps responding to my problem and refunding the costs of the undelivered item would be a better response. Request #6603883 with multiple emails and contacts linked to that number. Order ID MG8MJLWX. The Major Mitchell Cockatoo plate was not available (refund received) and the Rosella Plate was supposed to have been dispatched but was not in the box with the 11 mugs. Just refund the money and get on with it. An apology would also be appreciated.
They havent supplied me with a remote i ordered and PAID for on the 15th september … order number doesnt even exist and when i asked BOB for a tracking number would not give me one.. Kogan has gone down the drain with their customer service and follow up on bought products… cant even TALK to someone about this.. wtg kogan i wonder wether the company who has given you all these apparent awards need to be contacted cause going by the lack of custmer service or delivery of goods to people who pay for them you dont deserve them.. yes im one angry customer ive already let zip pay know you guys are taking money and not supplying the goods.
Hi Christen, having great trouble in getting Kogan to acknowledge their warranty on a Samsung phone, am just wondering if you have had any luck or suggestions on the recourse. I could not find the emails either that I sent to Kogan.
Hmm – my emails are still being deleted. So much for transparency. I am waiting a refund on a plate that was not delivered. I have had multiple emails back and forwards over the last 2 weeks but no resolution. Investigation into the carrier has supposedly been completed (or was near completion) but I haven’t heard anything. An offer to have the money refunded once the investigation was complete has not been acted on. Trust that one item out of 12 was not delivered seems to be a problem. Poor customer service despite the frequent reassuring emails.
I am a Kogan Mobile customer on a 12-month plan, all calls and texts with 3gb data a month. For some time my outgoing calls have been cut off before I’ve been able to speak, and lately some incoming calls have also been disconected before speaking. For the past four days I have not had any internet connection. Calling both Kogan’s numbers to complain hasn’t been successful. Help!!!
Dear Services,
I am terribly annoyed with your poor level of service and rude staff employed to handle mobile phone enquiries.
My mobile service is about to expire. I was thinking about taking on your 7 gig plan.
Most of my family and good friends have moved over to Kogan mobile as your former mobile plan was very competitive.
When trying to renew my plan, I have spoken to staff who are arrogant, rude and have no knowledge of your service offerings.
I have now logged a number of complaints none of which have been followed up or managed.
I am considering changing providers as a result of shameful service!
Thank you,
Jason
I wish to buy a remote for tv model KALED240VDWS as after replacing batteries for second time only, the contacts fellout and now it wont work, but cant find a phone number so how do l do this ?
Why do you hide the product code, answer, so we can’t find it.
Eventually found a phone number, Help line is closed.
Delivery time of product is ten days over what you stated.
I just want to talk to someone about my order.
Is that so hard?
I have just received my Kogan 10 tray food dehydartor, I open the 2 boxes and found lots of scratches on the top of the dehydrator, also many trays are very hard to pull out and push in, I am so scare that they may break. It does not the manual inside the box. I have to figure it out and get it to try/work. I think it is a poor quality product.
Never buy from Kogan again. Brought a 3 x lounge protector cover for my new leather lounge. Will not stay in place and keeps sliding off. Rang the next day and asked how to return the product, only to be told that as it is not a KOGAN PRODUCT I cant return it for a refund. What a joke. Not even used, brand new and useless to me. Will be letting others know about the poor customer service. Disgraceful
I recently purchased a Harmon/Kardon Stereo receiver HK3770 and the remote “on/off” no longer is working. The “on/off” control still works on the unit. All other remote functions seem to be operating ok. Please advise my options for fixing this problem.
Just today I have been connected to your service after purchasing the 365 days plan for $299. I received an ad from your company that the price has gone down to $223.90. I find this very unfair seeing this ad on the very same day I started my new service with you.
Regards
I ordered a mattress from Kogan. Delivery was promised on Monday 30th April and I waited in but nothing turned up. I agreed to delivery next day 1st May and said it could be left in a safe place on my patio next to my door if I didn’t answe. I was home all day . At about 7pm the mattress was dropped outside my front gate on a busy road some 10 metres from my door. As I am 87 I resent this and will not be dealing with Kogan again
The arrow on the remote is not working. We have re-paired & recalibrated it without success. The model no. is: ALED49KU8000SZB
It is still within warranty
I don’t know how the technician option works but l do not want to pay $64 for something that is under warranty
The arrow on the remote is not working. We have re-paired & recalibrated it without success. The model no. is: ALED49KU8000SZB
It is still within warranty
Kogan – Breech of confidentiality – Since receiving a Kogan email on Monday this week about NBN plans – I put in my home address to check NBN availability – and now I have received loads of scam emails about winning prizes, unclaimed monies all referring to my exact home address.
Impossible to find a contact for kogan – website wanted product details (i dont have a product) and would not send email otherwise