Contact of King County Metro customer service (phone, email)

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Contact King County Metro: Find below customer service details of King County Metro, including phone and email. Besides contact details, the page provides a brief overview of the transport company. Reach the King County Metro customer service below for queries, complaints or feedback.

Head Office
King Street Center
201 S. Jackson St
Seattle, WA 98104
United States

Customer Service
Phone: 206-553-3000 (customer service)
Phone: 206-296-0100 (general)
Phone: 888-988-6722 (ORCA card)

About King County Metro
king-countyKing County Metro is the transport authority serving King County, Washington, operating bus as well as train. The public transportation provides 400,000 daily rides, serving much of Seattle’s workforce. The Metro also operates the nation’s largest public vanpool program.

Commuters travelling by bus can take advantage of the Park & Ride service to park their automobile and conveniently travel on Metro. There is a RapidRide bus every ten minutes. The bus operates seven days a week. Stations are categorized into A Line, B Line, C Line, D Line, E line and F Line. As for rail, there is Link light rail travels, Sounder trains, Seattle Center Monorail and Seattle Streetcar.

Tickets can be purchased at manned stations or through vending machines. Fares are calculated by zone and season. If you are a frequent traveller, you have the ORCA card to hold multiple fares. You can use the ORCA card on bus, train and ferry. You can manage your account online or even add credit through major credit cards. Visit the website to know fares, see schedule and plan your trip. For information or queries on tickets, refund, cancellation, parking, or others, reach the King County Metro customer service.

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  1. My dad, who is a dialysis patient, takes the Access Metro service from Duvall to Snoqualmie Dialysis center and back. This has been a bad experience for him since he is on the bus for 3 hours waiting for others to be picked up and dropped off at casinos etc. There HAS to be a better way for Washington state to help elder care disability individuals. My feedback is to have a separate schedule/bus set up for patients/elder care individuals.

  2. Eric Housen Reply

    I was waiting for the 40 at stop 18085 the bus was 13 min late but I know it’s the place where busses take a break and that’s fine. The driver waited a couple minutes then drove off not stopping at the bus stop for me just blew on by now I’m late for work. This is the 2nd time in a month this has happened it’s bull?. I pay my fare am courteous but it sucks.

  3. James Smith Reply

    Please train your drivers before they take a route. I am on bus 240 315pm heading towards downtown Bellevue and driver was all turned around.

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