Contact King County Metro: Find below customer service details of King County Metro, including phone and email. Besides contact details, the page provides a brief overview of the transport company. Reach the King County Metro customer service below for queries, complaints or feedback.
Head Office
King Street Center
201 S. Jackson St
Seattle, WA 98104
United States
Customer Service
Phone: 206-553-3000 (customer service)
Phone: 206-296-0100 (general)
Phone: 888-988-6722 (ORCA card)
____
About King County Metro
King County Metro is the transport authority serving King County, Washington, operating bus as well as train. The public transportation provides 400,000 daily rides, serving much of Seattle’s workforce. The Metro also operates the nation’s largest public vanpool program.
Commuters travelling by bus can take advantage of the Park & Ride service to park their automobile and conveniently travel on Metro. There is a RapidRide bus every ten minutes. The bus operates seven days a week. Stations are categorized into A Line, B Line, C Line, D Line, E line and F Line. As for rail, there is Link light rail travels, Sounder trains, Seattle Center Monorail and Seattle Streetcar.
Tickets can be purchased at manned stations or through vending machines. Fares are calculated by zone and season. If you are a frequent traveller, you have the ORCA card to hold multiple fares. You can use the ORCA card on bus, train and ferry. You can manage your account online or even add credit through major credit cards. Visit the website to know fares, see schedule and plan your trip. For information or queries on tickets, refund, cancellation, parking, or others, reach the King County Metro customer service.
There seems to be an inconsistent treatment of school students getting on the bus (#67) in the morning based on their racial background. Consistently students getting on the bus who belong to one race are never asked to show their bus pass but other races are always required to show their passes. When tapping the pass on the reader doesn’t show the correct information, students are called back to tap their Orca cards again to make sure the driver is satisfied. Is there a policy about Seattle school students must show a valid Orca card to get on a bus or it is based on the driver’s discretion?
So I understand everyday life can really change the time range at which our busses arrive but why did a bus at 7:21 today leave their first stop if the line before it was slated to being. I was there attempting to race to my bus and the screen hadn’t yet reset? Also another day again at the beginning of the line we had a California stop of a move a metro driver pulled when it’s supposed to stop for at least a minute correct? I was getting off my 120 bus and it literally never stopped. I’m aware we are short staffed and aren’t apparently giving out criticism perhaps due to a lack of drivers but doesn’t this exacerbate the situation further for riders if we are short staffed not correctly stopping?
Please train your bus drivers to stop close to the sidewalk and curb and lower the bus for people with disabilities. I use a cane and all the #40 bus to and from downtown are rude, never lower the bus, stop way away from the sidewalk, pull off before you can set down, never lower the bus. I have already had two falls on and getting off metro buses. Please train and remind your drivers to respect people with disabilities.
My dad, who is a dialysis patient, takes the Access Metro service from Duvall to Snoqualmie Dialysis center and back. This has been a bad experience for him since he is on the bus for 3 hours waiting for others to be picked up and dropped off at casinos etc. There HAS to be a better way for Washington state to help elder care disability individuals. My feedback is to have a separate schedule/bus set up for patients/elder care individuals.
I was waiting for the 40 at stop 18085 the bus was 13 min late but I know it’s the place where busses take a break and that’s fine. The driver waited a couple minutes then drove off not stopping at the bus stop for me just blew on by now I’m late for work. This is the 2nd time in a month this has happened it’s bull?. I pay my fare am courteous but it sucks.
Please train your drivers before they take a route. I am on bus 240 315pm heading towards downtown Bellevue and driver was all turned around.