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Contact of JustAnswer customer service (phone, email)

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Contact JustAnswer: Find below customer service details of JustAnswer, including phone and email. Besides contact details, the page provides a brief overview of the company and its services.

Head Office
P.O. Box 29045,
San Francisco, CA 94129

Customer Service
Phone: 1-800-509-5721 (US)
Phone: 1800-679-634 (Australia)
Phone: 0800-452-621 (New Zealand)
Phone: 0808-189-0970 (UK)
Phone: 1-925-418-3893 (others)
Email: [email protected]
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About JustAnswer
JustAnswer customer serviceJustAnswer is a user driven site where one can pay to get answers directly from professionals. The platform, founded by Andy Kurtzig in 2003, currently boasts of more than 10,000 experts. JustAnswer claims it has helped over 8 million people in 196 countries. The company is headquartered in San Francisco, California.

Categories found on the website include Legal, Medical (doctors, health professionals etc), Veterinary, Mechanic, Computer and Home Improvement (appliance, electrical, plumbing etc). Once a category has been selected, users can type a question and get an answer within 8 minutes turnaround. JustAnswer also shows the number of professionals available online to respond to a question. All answers are received via email, text message or notification. Follow up questions as well can be asked if needed. If not happy with one expert, the same question can be posed to another expert for no extra charge. And if still not satisfied, users can request a refund. All refunds are processed within 24 hours.

Users can go for a one-time fee model or monthly membership program. All users are required to have a $5 deposit to confirm appointment with an expert. JustAnswer currently accepts all major credit/debit cards and PayPal.

All experts on the platform undergo screening and stringent tests, including license and credential verification and performance reviews. There is a special page to view profiles of experts on the platform. On each profiles listed you can read a short bio and even see reviews of past users. For more information or queries on payment, refund, cancellation, subscription or others, reach the JustAnswer customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.

43 Comments

  1. Guðlaugur Reply

    So I was told I needed to pay 1$ to get to talk to somebody but I was never informed of a monthly subscription fee of 46$. This is beyond dumb and misleading.

  2. Looking for a refund: You just charged me $39.00 for a service you did not provide. It said you would secure my computer and fix the problem. That never happened. You said ,up front, that it was a $1.00 fee to talk to someone and I discovered you put me on a monthly $46.00 fee. You are quite the scam artists. I want a refund now.

    Dave

  3. I just found out that they write 66$ from my account every month? I never gave permission and never used information from them . They never gave me advice or reply.how can I get money back for something I never used .

    • Same comment as as Els Lips
      I just found out that they write 66$ from my account every month? I never gave permission and never used information from them . They never gave me advice or reply.how can I get money back for something I never used .
      ——————————–
      When I contacted them they gave me a run around offering to charge me $5 to refer me to a lawyer What cheek as this is what started it in the first place
      I am complaining to Australian authorities as well as the US authorities through my daughter in USA. This is illegal under scam watch laws

  4. Helen D Wade Reply

    Really bad company to do business with. I too signed on, asked 1 question and was charged $46. I immediately called & cancelled, but could not receive a pro-rated refund. What a rip off. They should be on several scam alert websites.

  5. Michael McElligott Reply

    Hello
    I would like to how I get a refund.
    Breathy I contacted Just Awnser to see they solve a problem I had with my refrigerated I paid 7€ but didn’t start chat
    But now find I have been charged 27€ for no service so if you help and refund the money I would be most greatful
    Thank you Michael

  6. TMary Leann Muncey Reply

    They will keep charging you. Call and make sure that you are cancelled. They charged me twice in one month! So beware of what they are doing. Look back in your bank statements and make sure. They won’t refund you either. Sorry they took advantage of you and everyone here

  7. Hedy Damari Reply

    I was told $5 refundable but the $5 was not refunded on top of which I was charged an extra $40 for a membership I didn’t ask for. Not impressed. Please refund it ASAP

    • Mary Leann Muncey Reply

      Oh I cancelled waaaayyyyy before the membership fees came out. I have a screenshot of that. I didn’t receive an email saying it was cancelled. I can’t even get into the site to an “account” it says it doesn’t exist…I wonder why??? I CANCELLED IT MONTHS AGO! I just saw it in my bank statement and went back and looked…they took out money twice this month!!! I called for a refund, they said they couldn’t give me a refund. I could only go back to the end of June on my bank statements on my phone. You are thieves!!! I want at least 3 payments of $29.00 in my account ASAP. I’ve called twice. If the $$ isn’t in my account within 24-48 hours…I’ll give you business days…so by Tuesday of next week 08/04/2020. My lawyer will be contacting you. I’m getting my bank statements too. I wasn’t going to ask for all of it, but after two rude people spoke with me AND you took my money…if I have to contact my lawyer, you will pay it ALL. It’d be different if I didn’t have proof. I am reading all over the WWE where you have done this to people. They said they sent me an email saying my free trial was going to expire… surprise no email from then for ANYTHING. Family and friends are cancelling today too. They looked at their bank statements 2 and 3 times a month, they took out of their accounts. This will NOT go on. And BTW to anyone reading this, you don’t get to speak to anyone who speaks clear English, so it’s a rough call! They say they don’t give refunds…but yet on their automated system they says “press 2 for a refund.” SCAM

  8. Marlene Kubick Reply

    I have a charge to my checking account for $46.00 for a membership. I don’t recall applying for a membership. I reviewed the site but after reading comments I had no use for it. Apparently, you are charged for just looking at the site.

  9. Ramona Mateo Reply

    I made a query on a page called Just answer and they told me that the answer cost 5 dollars that I paid now they are charging me a membership of 29 dollars a month without me having accepted any membership.
    Be careful about this site

  10. I am on a fixed income. You got me. I had no idea you charged for everybody and their brother. Just please unsubscribe me from this site and any and all your associates. I cannot afford this. Thank you for any assistance in this matter. Once again Thank you. Mary Cadena

  11. This site is a scam.I pay for 5$ for a question.They charge me 35 more for talking to the expert with out results and 15 days later with out my permission charge my cart another 60$ for no reason.

  12. I asked a question to which I had a useless answer.Then a few weeks later I discovered that £38 had been deducted from my bank account. I did not want to continue to receive any information and was unaware that I had made any agreement to pay any more certainly not a continuous payment.
    This has the appearance of a scam.
    I am now in the process of revoking further payments

  13. Refunds are not processed in 24 hours. I paid 5 then found out I was billed for 46 and I couldn’t even access the answer I got. You people are bogus and should be ashamed.
    You got my money and I couldnt even see my account. Then I get a response explaining the billing policy. I know how its billed. Evidently you dont know how to cancel.
    I will respond to every comment that I can make time for on every social media platform I can find to tell as many people as possible my terrible experience I had with you.

  14. Harvey Shepard Reply

    I called with one question one month ago (for a supposed $5 charge) about restoring my Kindle account). This they accomplished). Today I open my credit card account and find that I have been charged
    $50.50 plus 5 calls to various charities in California. They claim that I never cancelled my account and it continued to be open until I called today.
    BEWARE OF THIS ORGANIZATI9ON!!

  15. OMOBOLANLE O ODOLE Reply

    I tried the $5 one time question and never agreed to any membership. A $46 charge was made to my account, I asked for refund and the customer service wont refund. I really want my refund especially at this period in time.

    • Oh looks like I have the same complaint as everyone else. I am being charged $66 a month which was cancelled 3 months ago. Sounds like a bunch of bullshit to me. Im sorry this is happening to everyone . Way to help everyone out . I want a refund for services not rendered.

  16. A sum of £35.00 has been withdrawn from my account. My husband was suffering of the corvid 19 virus and I was attempting to contact the emergency number 111. I could not access the number and for some reason was contacted to your organisation. At no time was some kind of membership mentioned nor a sum of £35.00.

    • Yunusa Gambo Reply

      first I have issues with my yahoo Acct when I am looking for solutions I was connected with JustAnswer the charged me $1 to help me fix my complaint I tried it was unveiled so left today 26/082020 I received a debit statement from my bank Acct saying that JustAnswer deducted N18,700 in my Acct for being a member of which I did not ask for Acct: 0138430059
      Amt: 18,170.00 DR
      Desc: — –JUSTANSWER *MEMBERSHP — CAUS USDSTAN9999359961
      This the transactions debited from my Acct by JustAnswer. Of which I want them to make a quick reversal send back my money into my Acct, please.

  17. Barry gilbert Reply

    I also feel mugged off, I agreed for the trial fee of £5 and waited for a reply from Dr Uzair then a prompt came up on my mobile to hit the call button as it was easier to speak then email, so I duly did this and it said a payment of £34 would be taken I was shocked as the next response was that Dr could not call and we could not contact him by phone either, when I checked my bank account there were 2 pending transactions that will be taken both for justanswer £5 and £33.60 , I am absolutely disgusted and want the £33.60 refunded promptly , I have also unsubscribed from your Company but don’t feel confident my request will be actioned. There was never any mention of how much charges are upfront .

  18. Michael Gillett-Chambers Reply

    Intuit support is a disappointment. So much so that persons have to resort to “services” such as this JustAnswer bit. I registered when they indicated that I would be charged a refundable JS$142 for one week of support. I sent a few questions in and received no reply. Now I just saw that over JA$7000 has been deducted from my card.

    None of the cancellation options provided has worked. From an e-mail address with an auto-responder directing you to a link that does not work.

    As of now I am viewing this as a scam and am taking steps to reverse the charges and warn others about this.

  19. Darcie Tapper Reply

    Just received a $60 charge on my debit card 7 days after I asked a question for $5. I AM SO PISSED! I only was interested in a 1x use of this site and suddenly I find out I have a MONTHLY MEMBERSHIP~! I really thought this site was helpful with my questions. Customer service stated I received an email informing me it becomes a membership. I didn’t click membership; I clicked 1x question. I never received anything via email indicating in 7 days I would be signed up for a membership for $60 per month. Customer service wont refund my money. I asked a question about the death of my 29yr old sons assets in another state AND THIS IS WHAT I GET?!!! I have NOTHING BETTER TO DO than file every complaint possible for the scam that you perpetrated on me. I PROMISE. This is why I never do anything on the internet. Its a shame people can’t trust anyone anymore.

  20. Yes I had cancelled my membership and they said I didn’t and are refusing to give me my 48.00 dollars back I didn’t even get my actually question answered only way I could even leave website was to rate it a 5 star cause it kept saying sorry can not redirect you at this time

  21. You guys really don’t help anyting I asked you a question but if I don’t have no money you can’t answer the question never mind what my dog’s going through and all that you just want to get paid so go to hell with your website sorry my French but you guys we know how so I’m not going to say thank you or anything else but you suck

  22. Carmel Woods Reply

    I have just found an amount from you on my bank statement for $66.00. Please cancel this as I did not authorize it and I do not want your membership

  23. This site is a disgraceful scam , I was charged £5 for a basic question to be answered , I declined the invitation to add £40 to open an account and have still been charged . Having to reverse through my bank which is so time consuming !

  24. JUST ANSWER are nothing but full fledge scammers. Asked by first contact to fill in bank details while they transferred me to a technician, completed details but was unable to return to them to continue online chat with technician. Went back & started process all over, got another person, wanted all the previous questions answered again, explained I had already provided & they should already have on their computer, ignored me every time I told them this, said they would “transfer me to a technician “ & could I fill out bank details while they transferred me! Told them I had already done that, I was not happy with their service & to refund “the refundable” $5.00 fee, immediately I was cut off! I immediately contacted my bank -and found out not only had they taken out the $5.00 another $59.95 had been withdrawn all of this within a few seconds and for absolutely no service.I have closed my bank account and have also reported them to the appropriate authority. I believe there is possibly one person sitting on a computer, I also believe the transaction is preprogrammed as every question is asked in the same way, the answers to the questions are the same, the suggestion to transfer to a technician is the same and request to complete bank details while they transfer you is the same and I believe as soon as you enter bank details the same person is waiting to scam your account. They are absolute rotters but I rest in the knowledge there is “Heavenly Justice” & what is done against another will be returned back to them (the offender) multiple times.

    • frances ross Reply

      I have been conned. No mention of the joining fee of NZ$92.00 on 22/12/19. . Lawyer in NZ contacted me. I asked him a question and he answered it with a question. A politician!! What a rip off. Then I was charged $8.00 by him. Next up on 19/01/20 another credit card debit. So I cancelled the account which I didn’t know I had opened and I want the initial $92.00 refunded to me as I worked for the money.

  25. Do NOT use this website for any reason. It’s easy to ask a question for £5 but this states something about a free trial they then charge your account £35 to join even though you have declined this.

  26. ken butler Reply

    I think this company is just a money making scam i wanted to get an answer to a a question and after giving all the information was told to make a payment of £5 00, I then was sent to another site, and after a few hours the company got in touch and said for them to continue I would have to pay another £38 00 pounds, with no guarantee of resolving my problem.

  27. RICHARD HARDING Reply

    On the 6th of this month at 18:26pm I asked a question and paid my £5. The question I was told by email, passed to a mechanic. Since then I have heard nothing.I cannot find an email address or phone number to contact you.

  28. On February 6 I was charged $111.00 by justanswer only for someone to tell me to contact my alarm company who had referred me to dlink because my alarm panel was not connecting to the dlink WiFi. I was charged $36 twice and an additional $39 . The technician wanted access to my personal computer remotely which I refused since my computer has nothing to do with dlink. Technician stated he was opting out and turning the program over to a different technician. I waited but no one came to the chat discussion. The problem was not fixed, but I paid a total of $111.00 which I want refunded.

  29. John Voorma Reply

    You have taken a amount of $114 out of my account and I don’t know why, as I don’t know you and the services you deliver, but what ever it is I surely don’t need them, I am a pension who lives on $1800 a month and can hardly afford you taking my money, please refund it to me

  30. Connie Cameron Reply

    I had cancelled my payment and recieved a refund back, today I am doing my banking and see another $84.00 has been taken out.
    I want this refunded back as I have not used this site and I would expect that a company online would be honest enough to not use someone else’s credit card to keep padding their site.

  31. gail margaret gibson Reply

    I wish to cancel any more payments to this Application as I no longer need this service – please refund the money taken out of account which I did not authorise – and I got no worthwhile help from Justanswer and had to pay a Technician to solve my problem

  32. Martin Nowers Reply

    In my experience this is typical of Just Answer. In the past I have eperienced similar unjustified debiting of my credit card, lying by their so-called experts about their activities in regard to my question, and about whether my question had been answered (it had not).

    I wish Russel the best possible luck in his attempts to get his money back and to get action by the American aithorities. It is high time that Just Answer’s immoral activities were stopped.

  33. Marlyne Smithies Reply

    I have paid more than one time. Sometime ago I tried to get help and I did pay at that time.
    October 17 2018 I paid $5.00 Then on 17 October 2018 I paid $65.00. I still did not get help no one helped me. On October 24,2018 $85.00 was taken out of my account. Total $155.00
    I am waiting to find out if the help I need will be given me, Please tell whoever you need to I have paid please ask them to stop asking for more money,

  34. Carline Savage Reply

    Justanswer. I have checked my bank account and found three debit amounts to you. 2/20/2018 $5.oo and 4/10/2018 $44.00 and 5/10/2018. What were these amounts for. I have not asked any service of you and do not want any. Please tell me why you have charged me these amounts. I will want a refund since I do not know you at all.

  35. carole Felvus Reply

    I also was trying to find out why i couldnt open my webmail and was directed to this just answer site. they told me i had to pay a refundable $5.00. after checking my account i find that they have also taken $64 dollars from my account that I did not authorise. and yes I want it back.
    not only that I want the $5 back also as they couldnt help in my question anyway. and told me to contact optus. which is where i started.

  36. Mrs Martha Katung Reply

    I contacted justanswer this month to help me get my new printer started. they charged me £5 for calling them and then £21 for the telephone conversation i requested. But i realize that on the 24th Sept 2018 , £29.71 was withdrawn from my account by them and i dont know why. Please can you give me a reason for the withdrawal? i try to contact them but they said i should enter my bank details before they can atted to me. but i could not that is why i am contacting you. Thanks

  37. On the 19th June 2018 I found ‘Just Answer’ relative to finding out the value of 10 x $2 Australian notes.I paid the $5 good faith amount and posed my question. At no point did I ask to be made a member (as I only ever had the one question) and also did not opt to pay for any information as I was under the impression that the answer or information to a point was free, so I never opted to delve deeper or ask for further information. As it turned ou
    ‘Glenda’ was not able to find out a value, so I had a negative answer anyway. Since I had given you my credit card details for the ‘Good Faith’ $5, you then proceeded to take a further $66 for appraisal and then $86 for membership, which I say again I never asked for. This I believe is illegal. I therefore ask that you credit my Visa card for those two amounts plus the International transaction fees added by the bank of $1.98 and $2.58 respectively. This is not the way to garner a good reputation and further business. I expect to hear from your company at the earliest.

  38. About 15 minutes ago I was trying to reset mine password for firefox. Virtual Computer Consultant Andy indicated that for a refundable amount of $5.00 he would help me. I authorized the payment on mine debit card only to be sent without the requested help to another site wanting more money. Then when I checked mine checking account I saw that both the $5.00 and an additional/unauthorized $31.00 had been removed. I want these funds back, and mine debit card information removed from your files by not later than Monday Morning or I will will a complaint with the Federal Trade Commission and institute litigation of mine own.
    Have a nice day!

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