Contact Ipsy: Find below customer service details of Ipsy.com, US. Besides contact details, the page also offers a brief overview of the company.
Head Office
Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor.
San Mateo, CA 94401
Customer Service
Email: [email protected] (cancel membership)
Web: Twitter Support
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About Ipsy
Ipsy is a monthly subscription service for cosmetic products. The company was founded by Michelle Phan in 2011. The subscription, which costs $10 a month, provides members with a box of makeup samples every month. According to the website, subscribers will receive a “Glam Bag with deluxe samples and full-sized beauty products”. The bag will include makeup, skincare, hair care, and nail care products. Subscribers can follow tutorials and check tips and tricks on the website. They can also take advantage of offers, points rewards program and monthly giveaways.
Glam bags are shipped from ware houses mid-month and arrive within 7-10 days of shipping. Ipsy currently ships to the US and Canada. While shipping is free in the US, members from Canada will have to pay an additional fee. Members can renew or cancel subscription directly from their Account page. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ipsy customer service.
I have been charged for all 3 bags and didn’t receive a single one!! I have been looking all over the internet for a phone number and have come up empty handed. I think it is rediculous to not have a phone number for customers! The lack of customer service is terrible!! I sent them an email last week and have still not heard back from IPSY.
I got charged for October’s Ipsy bag and Ipsy bag plus I received my plus bag but not my regular bag! I have canceled both subscriptions but it still shows I have the plus bag!! On top of that there is no way to get in contact with them to fix the issue!!
I have tried to cancel this bag so many times! I totally forgot what email I used and I tried EVERYTHING! I have searched high and low for a number. I have been beyond frustrated! someone please let me know a solution!
No July glam bag and no October one can’t call or find out why this company has a lawsuit coming it’s way!!!! Stupid fucks. I have money and will book a flight to californium where the head office is and make a personal appearance with a camera and crew. Bring it on ipsy
I didnt even recieve my ipsy bag. It’s on the way back from where it came from even though I gave the website the correct mailing address. Unfortunately I cant get ahold of customer service to get a refund or cancel my subscription with them. Horrible service for sure.
I have been working to cancel and stop the 2 boxes/ bags of from IPSY. I have not received anything from them since August 2019 and I have been charged double, autopay, both months and in October the price went up. I wanted to cancel since August 2019 but cannot as even the temporary passwords that are sent to login, forgotten password, it never works and says the email and password do not match. It was just given to me and still cannot login. Even the phone number is no longer being used. I want full refund for September and October 2019 as I didn’t receive anything in the mail.
Thank you,
Christina Hower
I got charged twice for October and can’t get in touch with anyone to find out why. Does anyone know of a contact number to find out why ? This is my second month and it isn’t looking very good for future months.
Looks like the phone # they list is not in service. Im trying to cancel a subscription that my daughter started & I pay for. She is out of town & I can’t get into the login.
The price has increased from $10.60 to 12.72 & no one contacted me to ask if this was ok. From the looks of it, once these ppl get your banking info they just charge away. From the video & other instructions it seems its very easy to cancel but from comments this doesn’t seem to be the case. If anyone out there has successfully cancelled let us know & how u did it.
Seems like a lot of people are having issues cancelling their subscription. Is there anybody out there that has been successful? I really need help getting this cancelled. Thank you
Ridiculous. I got charged for the October bag and never got it. I waited until we got into November and still no bag. Vastly disappointed and canceling my subscription because their “customer service” phone number isn’t even connected.
I can’t find a number to reach customer service so hopefully this works. My October bag said it was delivered the 15th, we have a lockbox and it was not delivered. This is the second time since I signed up in June that I didn’t receive something. Two months ago, I didn’t get a $12 add on mascara, but it came out of my bank account. I got the other bags, so I know the address is correct, plus I checked my account. I’m very irritated and am at the point where a review and cancellation are what I’m thinking unless this can get it resolved.
I am in the same situation. It appears that there are hundreds of reviews on other sites of customers stating that they are being charged for months without ever receiving their bag or being able to cancel. They raised the price without any notice and they charged me twice in October. I switched my card on my billing to a prepaid card with $5 on it and so the charges will no longer go through but they keep running it every few days and I still haven’t received my bag. There isn’t a working contact number for them and I have been unable to get any response from them or solution at this point. I’m beyond frustrated about this. It’s more about the principle than the money. They are taking everyone’s money without providing a product. Straight up stealing. I’m contacting the BBB and going to be very active on social media with a large crowd of followers about this situation. This is fraudulent and unacceptable!
This company is truly a nightmare. I have tried to cancel several times and it keeps charging my credit card. I tried calling there one 800 number and it says it is not in service. I plan on reporting to the Better Business Bureau because this is fraud. If you are reading this and haven’t subscribed yet don’t save yourself.
My daughter was assaulted and left in a coma almost two years ago. We cancelled all her cards and my own. We cancelled all subscriptions. Recently I realized we were still being charged this fee for the past two years and have received nothing! With so much going on I didn’t notice this charge and now I’m furious. We even changed card numbers and the money is still being withdrawn. This is fraud on a massive scale and after looking at comments it seems to be prevalent! No way to reach this company. No way to stop being scammed! I’m livid
Reading these comments, Dam!!! I never received my September glambag. I cancelled and the next day charged 120.00 for annual subscription. Now cant figure out how to get my money back!!
Phone number is bogus. They want you to pay 5.99 for customer service. I received my add one but not my actual monthly glam bag. But there is no way to get a hold of anyone on their site
I have been trying to counsel my subscription since may they are still taking money out of my account but i am not receiving any bags I am contacting the better business bereau This company is a scam there phone number is no longer in service
I’ve been trying to cancel my account since before the September bag came out and every time i do it says that I’m supposed to get an email confirming I’ve cancelled it. I NEVER got the email so I let it slide this month, however I’m having the exact same issue for October now. every time i don’t get the email, I try to cancel it again but it tells me there was an error and can’t do it. This is bad service and I’m starting to get really frustrated now! It’s like they refuse to let me unsubscribe
Ipsy has become a total joke. Call customer service and it says the number is no.longer in service. Will be cancelling my membership with them. Damaged products and missing items and no way of speaking to someone about a replacement. They’re really good at taking our money but poor at customer service
So, this is the first package I should be receiving, but its been 15 days since it shipped and I still have not received it. 2 days after it was supposed to be delivered I received an email saying it was delayed. 8 days later I messaged ups to find out where my package was since there is no customer service with ipsy, and no one sent me an update on what was going on or when I should expect my package. Ups then messaged me hours later saying it was on its way. This is unexecptable and ridiculous! Not only is this extremely late, with no communication, but I paid the whole year in advance and there is not a working number or email or customer service at all for Ipsy. The number listed online is phony, and now I wish I would have listened to my friend and signed up with birchbox instead.
I signed up in July 2019, was charged for a “glam bag” for August and September, but never received anything. I have been trying to contact IPSY since the beginning of this month to see why I’m being charged but not receiving anything but the phone number doesn’t work, and their “contact email” won’t respond to me. I have emailed them several times about this issue.
I am trying to cancel my membership. For several months now and it won’t let me. It tells me my user name and password don’t match. So I go on and say I forgot password. Use the temporary password. And it still tells me it doesn’t match. I’m going to cal my credit card company and deny any charges to them. And I’m sending a letter to the company. Since the number is not in service anymore. This is a ripe off in my opinion. I’m going to contact the better business burial to investigate this company. Or whom ever it is I need to contact
You people are stealing from me! I haven’t received anything! It’s been months. I’ve even stopped getting direct deposits to my account so that they cant take payments, but I recently started using it again, and of course! So quick to take my money but cant get in contact with them! According to them, i have received 4 glam bags. SCAM!
After a few months of pondering I decided to give Ipsy a try. I’m still waiting for my first bag. Payment was taken over a month ago and items were supposed to be delivered 5 days ago. Based on other reviews I’m thinking BBB may be my next call.
You can go to your bank and stop any and all payments to ipsy, when I decide to cancel my subscription that is exactly what I will be doing, not going to play games trying to get ahold of them. I will never do business with a company that has no contact phone number again
I Got the It Cosmetics foundation in my August Glam bag plus and they sent me the wrong color. I contacted them via email and they told me a replacement was being sent out which I waited patiently for almost two weeks!. Upon opening the package I found a Wander brand Highlighter Glowtion??? Whaaat!? I’m So Upset its Beyond me right now. I contacted them and they replied with telling me they had no more in stock so they gave me a Comparable??? Item instead???. I responded by saying that I thought it was pretty bad that I had to open my pink package I waited awhile for just to see a item that is Absolutely Not! Comparable to My Flam bag Plus it Cosmetics foundation, Never mind the fact that I didn’t even get the decency of being forwarned that I wasnt going to see that when I opened my so called replacement package. That seems awful sneaky to me and had they told me before hand then I could have told them that I have a couple skin conditions and can’t use body lotion so Now! I’m Completely out of One of My Flames bag Plus items and Never felt so cheated in my life!. They also wanted to give me a so insignificant offer as they called it of being able to choose one $3 add on item for Free next month in my $10 Glam bag “That’s Nothing” and that’s Only! If I buy one $3 items first that I’d get one extra $3 items for free. That is just Disgusting in My Opinion. I pay everything month for the Glame bag Plus Already and supposed my the reg. Bag is going up in price and Now I only get a “$3 Sample free item” if I buy one first?!?. I just cannot believe how unfairly I’m being treated and how Cheap they are being and they have a store where there’s tons of foundations they could have given me that was actually “Comparable” instead of a tiny squeeze bottle of body lotion I cannot use?.
This is a joke I was doing month to month for a year and when it can to renewing I was charged the full year up front. I didn’t want to cancel but there is no one to talk to and when you try calling the number it’s no longer in service
They charged our company credit card!!!! We can’t reach anyone to help us with this matter. The phone number is not in service. Shame on this horrible so called business. Call you credit card company and block this merchant or get a new credit card. I am reporting them to BBB and consumer affairs.
I was charged $128.70 to my account. I want to cancel that charge and also my subscription. I would like u to give me it back or just charge me the new price at $12.00 a month. I can’t afford it all at once out of my account. Can’t find a working number to contact customer service.
I’ve been trying to cancel my membership for a few months and it only lets me pause it. I have another kid on the way and can no longer pay for this membership. I’ve tried to reach out to people but I always just get an email back saying as of this date or that date we can no longer accept your emails. I need this cancelled or I will take further action and it looks like I’m not the only one having issues with this. Someone needs to email me asap to get this taken care of.
Hey I have an ipsy membership, going on two years now. I used to think the same thing but if you go to the app and try to cancel, it’ll prompt you to pause it, yes. But if you scroll down it give you a link that says “no I still want to cancel” or something along those lines. I believe it will try again to get you to pause it but you just scroll and click that you’re sure you want to cancel your membership. Then it will ask why and give you options to choose from. They like to make it difficult but it’s not impossible lol. Hope this helps! <3
My Ipsi subscription was $10 you took $12 from my account
I only authorized $10 payments per month
I was hacked and had to change my email address
Please return the $2 and return me to my $10 subscription I’ve been a customer for a long time
I will have to cancel my Ipsi bag if this problem can’t be solved
A happy customer with a problem I know you will solve
Thank you Stephanie Jones
I have been Ipsy subscriber for years and I am going through same issues. I just checked my bank statement and noticed that I was being charged $12.53 for the month of October. Tried to call their costumer services phone number but is no longer in service. This is ridiculous! Please fix this issue or just cancel my subscription! Don’t scam people that have been your costumer for years like that! Shame on you all! We don’t complain when we get crap from you and still look forward for the next month to see what kind of crap you are going to send us! So please don’t charge me more than what I authorized monthly!
I’ve been trying to cancel my subscription for a while now and I’ve gotten no help. Customer service doesn’t help and I can’t even talk to anyone on the phone about it. This is such a scam. Its extremely frustrating.
I have not received my June or July bags. Yet you billed me for them. I tried to contact you on the phone but the phone listed no longer works. I emailed you through the App but you never responded !!!! I want tin Cancel !!! You take my money every month and fail to deliver!!
Still getting charged for Ipsy bags canceled months ago and haven’t gotten the bags I was charged for and membership was cancelled months ago. Looked today and got charged again and no bag. Horrible when you can’t even talk to an actual person to resolve this matter
I have tried to call your 800 number as it’s not a working number! (Fraud) (Scam). I canceled my subscription twice in the month of June after this company decided to run my card twice a week apart however I only received one bag. Then I noticed there was NO charge in the month of July thankfully. Now August 1 you decide at 2:30am to charge my card! This is stealing by deceit. Your inconsistent and take money off people’s cards whenever you feel the need. And if there’s a problem on your end you keep trying and send an email. Since this company feels the need to not supply a correct 800 number. And feel they can charge people’s cards whenever they want and no one may get thru to Ipsy. I will call my card company distribute the transaction as I did not authorize it. And have Ipsy blocked.
WOW is all I can say. All of these reviews/complaints have me worried that im never going to be able to successfully get my account cancelled! This is ridiculous! No working customer service number, I’ve emailed SEVERAL times trying to cancel my subscription BEFORE I get charged again and I’ve had no luck with a reply for months now. I wasn’t even signed up for the monthly subscription to begin with.. I was supposed to get one free bag and if I decided I wanted to get one each month I could come back and subscribe but I never did that and they still charged me. I honestly feel like they need to be investigated. This is robbery. I was thinking maybe it was a mistake until I got on here and saw the 200+ bad reviews and all of them being the same or similar problem that I’m having. This is terrible. TERRIBLE I’ll never recommend IPSY to literally anyone! ? They need to be cancelled as an entire company. Shut the hell down!
I ordered the $10.00 subscription, I just got charged , to my husband’s card $25.00 we can’t contact You via phone since it says it is out of service. We need to resolve this asap, just ordered the $10.00 membership.
I moved and cancelled these bags six months ago so I have not been receiving them I would like all money taken out my account to be replaced and also I never got anything I could use so that was my main reason for cancellation always got make up that was to dark !!