Contact Ipsy: Find below customer service details of Ipsy.com, US. Besides contact details, the page also offers a brief overview of the company.
Head Office
Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor.
San Mateo, CA 94401
Customer Service
Email: [email protected] (cancel membership)
Web: Twitter Support
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About Ipsy
Ipsy is a monthly subscription service for cosmetic products. The company was founded by Michelle Phan in 2011. The subscription, which costs $10 a month, provides members with a box of makeup samples every month. According to the website, subscribers will receive a “Glam Bag with deluxe samples and full-sized beauty products”. The bag will include makeup, skincare, hair care, and nail care products. Subscribers can follow tutorials and check tips and tricks on the website. They can also take advantage of offers, points rewards program and monthly giveaways.
Glam bags are shipped from ware houses mid-month and arrive within 7-10 days of shipping. Ipsy currently ships to the US and Canada. While shipping is free in the US, members from Canada will have to pay an additional fee. Members can renew or cancel subscription directly from their Account page. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ipsy customer service.
I just now paused my membership! I’ve been trying to reach Ipsy because I have not received my April, May or June Ipsy bag and I can’t figure out why I have been charged every month for them!
I did not receive all of the products that the website said I would receive. but I was told I would be getting 5 products and only received 4. That’s a little annoying.
I haven’t received my June glam bag Witch I was supposed to receive between the 15-25 of June. I just got charged for the July glam bag and I am scared I won’t get it too. Very disappointed because It was my first glam bag since I had stopped a few months ago. I decided to re-activate my subscription and it turns out I didn’t get it. Help please !
So, that has actually happened to me too. The exact same thing. Like it’s my first glam bag and I was supposed to receive it the 15-25. Yet I have not received it at all. I’m very disappointed! I can’t even get ahold of customer service to see why I haven’t received it.
I’ve been trying to cancel my Ipsy and it won’t let me I don’t have access to my old email right now but I need a refund because I am now negative $35 in my bank because of you guys and there’s things I need to buy for my kids so if you can please contact me at this email and fix this that would be great thank you
I have attempted to cancel my account since MARCH and money is still being taken from my account every month although I have received email confirmation from an ipsy representative confirming that I no longer have a valid account. I am incredibly frustrated and keep getting emails detailing what’s in my future bags.
Not only that, but on my Ipsy account I have NO payment method on file- no card for you to pull money from. Yet, every month without fail, money is taken from my account with IPSY as the transaction code. I am demanding a response and a resolution to this problem at anyone’s convenience as I have reached out countless times now til no resolution!
I’ve been trying to cancel my account since June and your site doesn’t help support anything or let you cancel. I cancelled for July and I still got charged for it. I don’t want no bags.
I’m still getting charged for packages I canceled 2 months ago and it won’t stop no matter how many times I keep canceling it. I was unhappy with the things I got but they keep sending me 2 packages and I don’t understand why either.
I recently signed up for Ipsy beginning
Of june. Waited on the wait list for several weeks, then on june 20th they took out the $10.00. It’s july 1st I still don’t have my first bag. Not very good customer service right off the bat.
Just joined Ipsy as of Sept 29, 3019. Had I read these comments first I would not have joined because of the apparent extremely poor customer service. I have now been charged same amount on Sept 29th & again today Oct 1st. Definitely a problem but seems to be no available way to get help. Is there anyone that has had contact with their customer service & by what method?
This is a horrible company Sorry I ever signed up before researching it.
They don’t have a phone contact number for a reason.
They do everything they can to avoid you after they get your CC number.
I used Twitter but all I got was a robot and the agent never came on to assist me.its ridiculous and they should be shut down.
I’m getting charged for Ipsy bags that I cancelled 4 months ago . I’m getting charged for nothing . I can’t get ahold of a real person. Help
My wife tried to cancel her subscription but instead they charged my card! Customer service number is invalid!! What kind of shady company does not have a valid number!
So I ordered Ipsy one time, and I decided to cancel my subscription last month . This month they have billed me $20.00 and some odd cents. I’ve tried to phone Ipsy customer service but it says the number can not be reached and hangs up on me. Does anyone know a way I could contact them? I mean yes it’s a lousy $20, but why pay for something I’ve already cancelled? I want my money back into my account.
This is so true! They’ve been charging me monthly and I haven’t recieved anything. On top of that they charged $38 each month!!! I thought it was suppose to $10 monthly!
1. Your contact number is not in service and that doesn’t make any sense. As a company, you need a customer service number for your customers to receive immediate assistance with any issues they may have. Not having one is irresponsible, who is going to wait 24 hours to maybe get a reply from your automated computer.
2. I have been trying to access my account for weeks not and have had no luck. I have sent two tickets in and haven’t heard anything which goes back to my first point, you need a damn customer service number. I have also tried getting a temporary password from the website and it does not work. You need better customer service, period.
I have not received my May Glam Bag because tracking is saying insufficient address? I am trying to contact you to ask what address do you have on file but cannot. I received my first bag and then this is my next bag i’m still waiting for please contact me about this,
They have been taking money out of my account but not sending the bags the customer service number they have listed 18887694526 is no longer a working number. After reading a every comment on here we all have the same issue they’re taking money but not sending bags I think we all need to come together and form a law suit because I’ve tried to email them to cancel my account and I tried to phone them with no prevail. When they do respond they respond with another email that goes to another website then another website it’s ridiculous I just want to cancel my freaking subscription and be done with it but you have to jump through all the loopholes and for a website to do this I think there’s some shady shit going on
I have been an Ipsy member for years now and every month you get 5 sample products. They’re generally ok items, but clearly many aren’t talored to my “beauty preferences” they just started a new thing called Ipsy plus where you can pay more and get 5 full sized products. I received an email stating their was a spot for me, but when I tried a few hours after recovering the email to switch over it said I was put on a waitlist. I feel that this is false advertising. If it states in my email that their is a spot for me, then I shouldn’t be places on a waitlist. Furthermore, they said that if I want to automatically get off the waitlist I could share a link to friends and if one of them signs up then I’ll get taken off the waitlist. It aggravates me to be used in their advertisement schemes and they obviously still have spots if they’re able to accommodate people once they have their friends to sign up.
I want to cancel my subscription but I can’t get into my account and it wont reset when I try to redo the password. I have tried calling multiple times and the number does not work and i cannot find an email. I need my subscription cancelled ASAP.
How does one get in touch with you all. I really need my account checked I have a large amount taken out and i didn’t order anything. Your phones won’t work your emails don’t work someone needs to get in touch with me.
I would like to cancel my subscription, but I forgot my email for it and there is no way to contact you. If there is any other way to cancel it please let me know
I need to cancel my subscription. I was never notified that you were continuing this subscription after a year.
This was a gift subscription and I do not want it.
I have not received my ipsy bag for January I moved and changed my address through ipsy but haven’t received anything my mail is also forwarded from my old address to my new address just incase it got sent there by mistake now they want me to pay for February not happening till I get my January bag I have emailed but no response
I am suffering from the same, I moved and immediately updated billing and shipping info but still haven’t received my February bag and $10 a month may not seem like a lot to some folks, but when someone else is paying it for you…. it is a lot and they’ve allowed me to get glam bags since October. Please rectify this since their is no other way to contact IPSY…
Hello I just noticed that you guys took money out of my account and the address that I have on it is no longer available, I recently moved and I hope you guys can change it and everything. Please get back to me ASAP
I haven’t received my Ipsy bag for January,I always look forward to it. It’s a nice treat to myself , was there a problem? And well February is going by so fast will I be getting them at the same time,please let me know, thank you for your assistance
Hi,
I recently moved in August, changed my address and have only recieved on glam bag. I have been charged for several glam bags but have not recieved them I tried calling your customer service number but the message said that you don’t do phone calls. Please contact me immediately as I am very frustrated and planned on gifting those bags to my sisters.
I have been getting responses from you saying you are sending me my bag since last month…did not get December bag told you guys still nothing, got to the point where I canceled my account due to being shorted items and not receiving my bag!!! I want my refund or my bag within next five days (you keep giving me bull that it’s being prepared but no shipping info or I’m reporting you to bbb Twitter and Facebook
Hi! The same thing is happening to me and they will not issue a refund. Has your problem been resolved? I havent recieved my March bag and keep getting a run around with ipsycare. They tell me to contact DHL and DHL tells me to contact IPSY. I feel as though we are getting taken advantage of.
Hi, I am upset that I have not been receiving my ipsy bags, and along with that, if I do I receive it very late. I have already not recieved two bags but you still have taken money out of my account?? If this is not taken care of I will cancel my subscription. I also paid extra for stuff in December but still have yet to get it.
I canceled my subscription 3 months ago and keep getting billed, and receiving the bag. I have been to the page and canceled 3 times and my account still isn’t closed. I have emailed and no reply. I would really appreciate If it got canceled.
Although I absolutely love ipsy, unfortunately I have not gotten my December bag that I was charged for. My bags have never been later then the first two weeks of the month, nor have I ever not gotten my bag. I have emailed and explained my concern about 4 times, and I am beginning to feel flustered due to this issue as well as the lack of communication. I am hoping that together we can figure out this issue and I can continue to get my ipsy bags as I was on time monlthy as before.
I cannot sign into my account. I have tried tempory password numerous times . I have been looking to get help signing in and cannot find away to get help .
I need to cancel my daughters account. I agreed to give her a one year subscription as a gift last year. My card was just charged 117.15 this morning for another year. Now I find out that she did not cancel it after she received her last bag. How can I cancel her subscription before she receives her first bag this year?
I have been trying to cancel my ipsy for a while already buy I forgot my email and don’t have that phone number anymore. What would I need to do?
I applied for an Ipsy account a couple days ago. I put in my information and know I used my email. Every time I logged in it said the email or password was not correct. So I tried retrieving my password and my email isn’t associated with an account?? But it charged my banking account. I need assistance ASAP. I cannot believe there is not a phone number for customer support and find it utterly ridiculous.