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Contact of Ipsy customer service (phone, address)

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Contact Ipsy: Find below customer service details of Ipsy.com, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.

Head Office
Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor.
San Mateo, CA 94401

Customer Service
Phone: +1 888-769-4526
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About Ipsy
Ipsy is a monthly subscription service for cosmetic products. The company was founded by Michelle Phan in 2011. The subscription, which costs $10 a month, provides members with a box of makeup samples every month. According to the website, subscribers will receive a “Glam Bag with deluxe samples and full-sized beauty products”. The bag will include makeup, skincare, hair care, and nail care products. Subscribers can follow tutorials and check tips and tricks on the website. They can also take advantage of offers, points rewards program and monthly giveaways.

Glam bags are shipped from ware houses mid-month and arrive within 7-10 days of shipping. Ipsy currently ships to the US and Canada. While shipping is free in the US, members from Canada will have to pay an additional fee. Members can renew or cancel subscription directly from their Account page. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ipsy customer service.

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88 Comments

  1. I applied and cancelled within the same day thinking I’d only be buying one stupid bag when in reality I don’t have enough to pay monthly. I should either be getting a bag or my money back. I got an email saying I wouldn’t get my bag so I assumed I was getting my money back but nope! I didn’t! Two weeks later and I still haven’t gotten my money back.

  2. Maria Aquino Reply

    I canceled my subscription to ipsy Last month They charge me this month I can’t afford it so now I’m trying to get my bills together I would like my money returned I am Overdraft in the bank I need my money back as soon as possible there’s no phone number to get in touch with them

  3. Ipsy took $26.50 out of my account and $12.75 out of my account I have not received either package and I want answers. I want my packages or my $39.25 back. I am really upset about this. I feel like they are just taking my money at this point. I don’t understand what is going on but I want this issue fixed ASAP.

  4. I canceled my subscription like 2 months ago, because I lost my job. And now I’m dealing with about 5 overdraft fees in my bank account plus the money Ipsy took out, because apparently they continue to take money out even after canceling the subscription. I need to get ahold of someone and get my money back…not happy at all!

  5. Glenna Nice Reply

    Ipsy is only contactable through email or twitter. And if u go into your account they have the option to cancel. Unfortunately my bag was due to be here today and it was but the address didnt have a house number on it, im the only house on my road in this city. Yet the person who scanned it returned to sender, and it wasnt our carrier because she would have known. Someone else sorts the mail and didnt know my house was the only one on the street so they returned to sender today. Ive been waiting a month to get this. But i emailed ipsy and they are going to express ship one to me. Ipsys email is [email protected] they usualy reply within 24 hrs. Also if you have twitter search ipsy and you can message them through there.

  6. What I ended up having to do was please a stop payment order though my bank. That way, even though I couldn’t cancel my subscription, they won’t receive any more of my money.

  7. I canceled my subscription in February because I was moving to a different state! I’ve not received ONE bag since then yet I’ve been charged every month!!! There is no way to contact Ipsy & I’m furious! I want my money back!!!

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