Contact Ipsy: Find below customer service details of Ipsy.com, US. Besides contact details, the page also offers a brief overview of the company.
Head Office
Personalized Beauty Discovery, Inc.
201 Baldwin Ave. 2nd Floor.
San Mateo, CA 94401
Customer Service
Email: [email protected] (cancel membership)
Web: Twitter Support
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About Ipsy
Ipsy is a monthly subscription service for cosmetic products. The company was founded by Michelle Phan in 2011. The subscription, which costs $10 a month, provides members with a box of makeup samples every month. According to the website, subscribers will receive a “Glam Bag with deluxe samples and full-sized beauty products”. The bag will include makeup, skincare, hair care, and nail care products. Subscribers can follow tutorials and check tips and tricks on the website. They can also take advantage of offers, points rewards program and monthly giveaways.
Glam bags are shipped from ware houses mid-month and arrive within 7-10 days of shipping. Ipsy currently ships to the US and Canada. While shipping is free in the US, members from Canada will have to pay an additional fee. Members can renew or cancel subscription directly from their Account page. For more information or queries on payment, refund, cancellation, shipping, or others reach the Ipsy customer service.
I did not order this sample package you sent me with small carry bag for the make up contents .makeup brush, natural eye shadows,lipstick,cream blush,2 color eye shadow am I being charged for this because I don’t remember ordering this make-up
I don’t know why i stopped receiving my pproduct. I never cancelled. Please start sending my subscription again. I really enjoy the products. Thanks
I would like to cancel my subscription.I was not happy with your products. I really liked some of it but not all of it. Thank you very much for your time
Dawn Robinson
I did not receive all of the products that the website said I would receive. Also I received my ilsy bag late. Not a big deal about being late, but I was told I would be getting 5 products and only received 4. That’s a little annoying.
I cancelled my subscription 2 months ago but the money continues to be pulled from my account with NO GLAM BAG delivered. Please fix immediately.
Hello,
I am emailing ipsy because I have been charged 3 times to my account and I have only received 1 glam bag. Here is my situation, back in April I emailed ipsy that I ended up changing my mind and did not want an ipsy membership. Instead of doing what ipsy HAD to do after I emailed them that I wanted my account canceled and a refund, ipsy (after they replied) kept my account open and sent me a bag. I assumed it was too late and thought ipsy would cancel my account thereafter. I ended up getting charged for the May glam bag without even knowing and I did not even receive a bag. I also just got charged for a June bag.
I need a refund for May and June as I had instructed ipsy to delete my account and they STILL charged me for May and June and didn’t even send me a bag. I do not want to “consider” staying with ipsy. You are stealing my money and I want those two months back.
I have been trying to cancel my subscription for 2 months now and i keep receiving bags. I want my subscription cancelled please. I keep getting the same things and i very rarely like what I get.
please contact me to verify this has been taken care of!!
I appreciate your help with this matter.
Jessie Carlisle
Hello,
My name is Emma Masiello. I had an ipsy subscription that was billed to my old office in Manhattan. When I was fired, I was told that they had taken care of canceling that subscription for me. I just realized that I have been continuing to get charged every month, though I have not received a package since March, nor am I receiving emails regarding my package. I would like a refund, a halt on that account, or the past few months sent to my new address in Maryland at 10013 Portland Road, Silver Spring MD 20901. Feel Free to contact me at 240-437-6808. I don’t know where the oversite was but I have been charged regularly for a product I have not been receiving.
My credit card has been used through your services multiple times and I am trying to contact your company for this to be the last time. The credit card company has tried block transactions made from your company but due to the subscription has not been successful. I would like to speak with someone who can help prevent further fraud from happening to myself and your company. Thank you.
I want to cancel my account and I just keep getting redirected all over the place. Just cancel my account. I have tried to call and can’t seem to get a person just redirect. I am onlyh received to bags and neither one had what the card says it cantains. Please just cancel
I would like to skip one month due to losing my job and not being able to pay for my glam bag this month. Please contact me at 5415911685. I love receiving the glam bag every month, however I have been out of work and can’t justify the cost this month! Thank you.
Today I got my IPSY bag in the mail, when I opened it I found a big mess all over the bag. As soon as I was checking out the make up I seen that two products were cracked and spilled. I would appreciate if we could do something about this. I really love your products and I don’t want to have any reason to be unsatisfied.
Your web site won’t allow me to review the products I have received in my glam bags. I’ve tried it on Chrome and Safari and neither will allow it. When I click the products to review them, a box comes up with the star scale and then what looks like writing that continues underneath which seems to be cut off. When I try to scroll down to read it and fill in my review, it doesn’t scroll. It’s frustrating because I feel misled. I have not received any of the brands I checked in my profile quiz and I feel like overall the products have been a let down and not really compatible with what I filled out in my profile. I would really love to be given the opportunity to review my glam bag products so that your company can stop sending my products that I don’t want.
I just signed up for ipsy to get the $10 monthly glam bag. I am now extremely nervous and want to cancel my order due to many, many negative reviews I just read from customers who are not happy with ipsy, who cancelled their subscription and still get billed monthly, but get no glam bag. I am feeling like this was a huge mistake. If I decide to cancel and I continue to be billed, there will be a problem. I will become ipsy’s worst nightmare for their customer service reps. Not cool to scam I think I just made a foolish mistake.
Just got the email of what I’m getting for the November. And once again, you are sending me items that you have sent me in the past. This time it’s 3 of the 5 items.
Tarte Blush – Amazonian Clay 12-hour Blus
Ciate London – Mini Translucent Setting Powder
Pixi by Petra – LipLift Max in Honey Sheen
I would also like to Close my Account. I use to get excited each month about receiving my pkg each month. But for the last several months I haven’t been that thrilled. Mainly due to the fact that there is almost always a repeat item or similar item each month. In fact, a couple of times- I didn’t receive what you had told me I was getting. I even wrote a emailyo you about it & I never heard anything g back (Poor Customer Service) *NOTE: it would be better if we were able to pick out all or some of our items from the list you send out or that we see online.
Could you please credit my account and/or send me 3 other items? Please get back to me ASAP
I would also like to Close my Account. I use to get excited each month about receiving my pkg each month. But for the last several months I haven’t been that thrilled. Mainly due to the fact that there is almost always a repeat item or similar item each month. In fact, a couple of times- I didn’t receive what you had told me I was getting. I even wrote a emailyo you about it & I never heard anything g back (Poor Customer Service) *NOTE: it would be better if we were able to pick out all or some of our items from the list you send out or that we see online.
Could you please credit my account and/or send me 3 other items? Please get back to me ASAP
I was billed for November glam bag when I wanted to start again for December, but then I had postponed for a few months to be sure of the strike and this was before I was billed. I DO NOT want November as our postal service is on intermediate strike. I did not want to be put on the list for November. I would like a refund for November and I would like to cancel now all together. Please have someone contact me regarding November. Thank you.
I haven’t received my October bag or my November bag either what is going on with them they take the money off of my card every Month if for some reason you can’t send me my bags please put my money back on my card and cancel my orders please and please let me know one way or the other.Thank you.
I was told I was on a waiting list and money would not be pulled until I’m off the waiting list. I was also informed that I would be notified before my money was pulled. I see the n my checking. Account that my money was pulled. When will my glam bag be shipped?
Package just opened. Nail polish is broken badly… Smelled before opening the package… Would like to send pic…. Everything glued to items….
I love ur product’s but i didn’t get a monthly bag for November and it said it woudl be coming on the 15th but maybe it got delayed. Or the website is messed up. But my card was charged.
A couple of months ago I found a way to hold off from paying and receiving any bags and it worked but then I tried to do it again and it disappeared on the site. Now I am having to pay for two bags when I only wanted one.
Then for about three months I recieved the two bags I was paying for and I didn’t want it and but then two months later received only one bag and have to pay for two bags.
I’d like to close my account with them but can’t find any way to get a hold of them on the phone or online.
The same goes with there new company they’ve started, Birchbox. If anyone thinks about joining them I recommend that you don’t! I’m frustrated with the both of them right now. Has anyone found a way to get out of them?
I had 2 $10 withdrawals taken from my account on November 21st. I did not order your product. You need to cancel the orders and refund the withdrawals.
I was doubled billed. Attempted to contact customer service. To no avail. Number nit in service. I want to cancel effective immediately. Tried to do so by computer.. no luck.. Please resolve my refund on the extra bilking and cancel, I have contacted my bank and filed a claim. Will stop payments for cancelation today.Been with yiu for a while, all I did was update.
Trying to cancel my subscription. There’s no way to cancel on my account. And no one answers your phone what’s the point of providing a phone number that isn’t monitored? Need assistance ASAP!
Hi, I resubscribed to Ipsy I’m late November. I was immediately charged the month fee. I never received a November bag, which I wasn’t expecting to. But I was just charged again on December 3rd. Why was I charged twice?
I have been trying to cancel my subscription to no avail. I have forgotten my password, so they sent me a temporary one and then prompted me to enter a new one of my own, twice, which I did. When I enter it along with my email, which is absolutely correct, I receive the message, Invalid password. I have done this over and over, and it simply does not work. My patience is worn thin. There are all kinds of ways to give an unfavorable rating on social
media, which I normally do not approve of. But I have just had it.
I would like to cancel my subscription but the directions on the website are incorrect, there is no ‘cancel’ option on my membership page. I also think it’s pretty unprofessional to not have phone support.
I got robbed by ipsy! I was subscribed to the month to month plan. I chose that option because it was doable for me. But, the last 2 months i recieved a few emails telling me there was a problem charging my card. And one email stated that if you miss a couple of payments then they will suspend account till i can resolve or update my payment info. Well i have been super busy working my butt off to make extra money for holidays. Anyways i was ok with them putting a hold on my account. Today i check my bank account to see that 110.00 was charged to ipsy! I took it upon themselves to charge me the annual fee to which I never agreed to! I’m a single mom to 3 children and I simply cannot afford that one large clump at once, hence why I was doing month to month. I have been trying to find so many ways and also following instructions on how to get help from them to no avail. I did not agree to this, I have written to all the ipsy emails and no one has reached out to help me. This is totally unacceptable and I feel like that robbed me and no can’t even have the decency to reach back to me so I can resolve this mistake. I need my money back.
I cancelled my subscription directly after my last bag had been sent out. However, I no longer live at the address the bag is being sent to. Before the bag was shipped I updated to my new address but apparently this didn’t work because the tracking for the package still says its going to my old address. How can I fix this?? I even corresponded with someone via email about above address change and she assured me that the bag would be sent to the new address. I either want my glam bag already paid for or I need reimbursed for the package I’ll never receive(at the new address)
I was suppose to receive my first bag on the 15th according to the delivery tracking. It is now the 18th, my mail has already come today and still no Ipsy package. There has been no tracking sine the 13th. I’m very disappointed and regret subscribing to Ipsy.
I applied for an Ipsy account a couple days ago. I put in my information and know I used my email. Every time I logged in it said the email or password was not correct. So I tried retrieving my password and my email isn’t associated with an account?? But it charged my banking account. I need assistance ASAP. I cannot believe there is not a phone number for customer support and find it utterly ridiculous.
I have been trying to cancel my ipsy for a while already buy I forgot my email and don’t have that phone number anymore. What would I need to do?
I need to cancel my daughters account. I agreed to give her a one year subscription as a gift last year. My card was just charged 117.15 this morning for another year. Now I find out that she did not cancel it after she received her last bag. How can I cancel her subscription before she receives her first bag this year?
I cannot sign into my account. I have tried tempory password numerous times . I have been looking to get help signing in and cannot find away to get help .
Although I absolutely love ipsy, unfortunately I have not gotten my December bag that I was charged for. My bags have never been later then the first two weeks of the month, nor have I ever not gotten my bag. I have emailed and explained my concern about 4 times, and I am beginning to feel flustered due to this issue as well as the lack of communication. I am hoping that together we can figure out this issue and I can continue to get my ipsy bags as I was on time monlthy as before.
I canceled my subscription 3 months ago and keep getting billed, and receiving the bag. I have been to the page and canceled 3 times and my account still isn’t closed. I have emailed and no reply. I would really appreciate If it got canceled.
Hi, I am upset that I have not been receiving my ipsy bags, and along with that, if I do I receive it very late. I have already not recieved two bags but you still have taken money out of my account?? If this is not taken care of I will cancel my subscription. I also paid extra for stuff in December but still have yet to get it.
I have been getting responses from you saying you are sending me my bag since last month…did not get December bag told you guys still nothing, got to the point where I canceled my account due to being shorted items and not receiving my bag!!! I want my refund or my bag within next five days (you keep giving me bull that it’s being prepared but no shipping info or I’m reporting you to bbb Twitter and Facebook
Hi! The same thing is happening to me and they will not issue a refund. Has your problem been resolved? I havent recieved my March bag and keep getting a run around with ipsycare. They tell me to contact DHL and DHL tells me to contact IPSY. I feel as though we are getting taken advantage of.
Hi,
I recently moved in August, changed my address and have only recieved on glam bag. I have been charged for several glam bags but have not recieved them I tried calling your customer service number but the message said that you don’t do phone calls. Please contact me immediately as I am very frustrated and planned on gifting those bags to my sisters.
I haven’t received my Ipsy bag for January,I always look forward to it. It’s a nice treat to myself , was there a problem? And well February is going by so fast will I be getting them at the same time,please let me know, thank you for your assistance
Hello I just noticed that you guys took money out of my account and the address that I have on it is no longer available, I recently moved and I hope you guys can change it and everything. Please get back to me ASAP
I have not received my ipsy bag for January I moved and changed my address through ipsy but haven’t received anything my mail is also forwarded from my old address to my new address just incase it got sent there by mistake now they want me to pay for February not happening till I get my January bag I have emailed but no response
I am suffering from the same, I moved and immediately updated billing and shipping info but still haven’t received my February bag and $10 a month may not seem like a lot to some folks, but when someone else is paying it for you…. it is a lot and they’ve allowed me to get glam bags since October. Please rectify this since their is no other way to contact IPSY…
I need to cancel my subscription. I was never notified that you were continuing this subscription after a year.
This was a gift subscription and I do not want it.
I would like to cancel my subscription, but I forgot my email for it and there is no way to contact you. If there is any other way to cancel it please let me know
I want to cancel my subscription but I can’t get into my account and it wont reset when I try to redo the password. I have tried calling multiple times and the number does not work and i cannot find an email. I need my subscription cancelled ASAP.
How does one get in touch with you all. I really need my account checked I have a large amount taken out and i didn’t order anything. Your phones won’t work your emails don’t work someone needs to get in touch with me.
I have been an Ipsy member for years now and every month you get 5 sample products. They’re generally ok items, but clearly many aren’t talored to my “beauty preferences” they just started a new thing called Ipsy plus where you can pay more and get 5 full sized products. I received an email stating their was a spot for me, but when I tried a few hours after recovering the email to switch over it said I was put on a waitlist. I feel that this is false advertising. If it states in my email that their is a spot for me, then I shouldn’t be places on a waitlist. Furthermore, they said that if I want to automatically get off the waitlist I could share a link to friends and if one of them signs up then I’ll get taken off the waitlist. It aggravates me to be used in their advertisement schemes and they obviously still have spots if they’re able to accommodate people once they have their friends to sign up.
They have been taking money out of my account but not sending the bags the customer service number they have listed 18887694526 is no longer a working number. After reading a every comment on here we all have the same issue they’re taking money but not sending bags I think we all need to come together and form a law suit because I’ve tried to email them to cancel my account and I tried to phone them with no prevail. When they do respond they respond with another email that goes to another website then another website it’s ridiculous I just want to cancel my freaking subscription and be done with it but you have to jump through all the loopholes and for a website to do this I think there’s some shady shit going on
I have not received my May Glam Bag because tracking is saying insufficient address? I am trying to contact you to ask what address do you have on file but cannot. I received my first bag and then this is my next bag i’m still waiting for please contact me about this,
1. Your contact number is not in service and that doesn’t make any sense. As a company, you need a customer service number for your customers to receive immediate assistance with any issues they may have. Not having one is irresponsible, who is going to wait 24 hours to maybe get a reply from your automated computer.
2. I have been trying to access my account for weeks not and have had no luck. I have sent two tickets in and haven’t heard anything which goes back to my first point, you need a damn customer service number. I have also tried getting a temporary password from the website and it does not work. You need better customer service, period.
So I ordered Ipsy one time, and I decided to cancel my subscription last month . This month they have billed me $20.00 and some odd cents. I’ve tried to phone Ipsy customer service but it says the number can not be reached and hangs up on me. Does anyone know a way I could contact them? I mean yes it’s a lousy $20, but why pay for something I’ve already cancelled? I want my money back into my account.
This is so true! They’ve been charging me monthly and I haven’t recieved anything. On top of that they charged $38 each month!!! I thought it was suppose to $10 monthly!
My wife tried to cancel her subscription but instead they charged my card! Customer service number is invalid!! What kind of shady company does not have a valid number!
I’m getting charged for Ipsy bags that I cancelled 4 months ago . I’m getting charged for nothing . I can’t get ahold of a real person. Help
This is a horrible company Sorry I ever signed up before researching it.
They don’t have a phone contact number for a reason.
They do everything they can to avoid you after they get your CC number.
I used Twitter but all I got was a robot and the agent never came on to assist me.its ridiculous and they should be shut down.
I recently signed up for Ipsy beginning
Of june. Waited on the wait list for several weeks, then on june 20th they took out the $10.00. It’s july 1st I still don’t have my first bag. Not very good customer service right off the bat.
Just joined Ipsy as of Sept 29, 3019. Had I read these comments first I would not have joined because of the apparent extremely poor customer service. I have now been charged same amount on Sept 29th & again today Oct 1st. Definitely a problem but seems to be no available way to get help. Is there anyone that has had contact with their customer service & by what method?
I’m still getting charged for packages I canceled 2 months ago and it won’t stop no matter how many times I keep canceling it. I was unhappy with the things I got but they keep sending me 2 packages and I don’t understand why either.