Contact of IKEA US customer service (phone, email)

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Contact IKEA – United States: Find below customer service details of IKEA, US, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
IKEA North America Services, LLC
420 Alan Wood Rd
Conshohocken, PA 19428

Customer Service
Phone: 1 888 888 4532 (customer service)
Email: [email protected] (corporate)
Email: [email protected] (jobs)

IKEA is a leading home furnishing retailer that operates 400+ stores in more than 50 countries. The Swedish company began operations in the US in 1985. Part of Inter IKEA Systems B.V., IKEA sells its products through both brick and mortar stores and it’s ecommerce channel. The stores are spread across California, Colorado, Florida, Illinois, Kansas, Washington, New York, New Jersey, Philadelphia, Texas, to name a few. You can use the store locator on the website to get contact details and store information. For ideas and inspiration there are a number of resources available on the website.

Products that can be shopped online include sofas, dining tables, dining chairs, stools, outdoor furniture, storage boxes, bookcases, lighting, curtains, shoe cabinets, desks, wardrobes, bedlinen, mattress,rugs, pillows, clothe organisers, sink cabinets, faucets, showers, dinnerware, among others. On each product page, you will find high quality pictures, along with specifications, product information, package details and ratings. Visit the Offers section to find discounted IKEA items. There is IKEA Business for range of furnishings and accessories designed to support businesses. IKEA Business offers great discounts and financing options.

Purchases on the IKEA US website can be made using Visa, MasterCard, Discover, American Express and IKEA gift cards. Get the IKEA Visa credit card to earn reward points on purchases, free shipping and financing options. Delivery rates for small and large packages vary according to size and shipping address. You can assemble the furniture yourself or opt for expert assistance. Note that most products come with a 365 day return policy. Refunds are processed in the original form of payment. For more information or queries on store locations, cancellation, delivery, installation, warranty, repair, careers, or others, reach the IKEA US support.

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  1. Kris Olson Reply

    I keep calling, waiting on hold for (at least) 30 minutes (or more) at a time and then getting transferred to another department that either hangs up on me or gives me an automated message stating that they are too busy to take my call. Its super frustrating… I’m in need of replacement slats for the Hemnes daybed. We purchased the bed around 6 years ago and have had 6 slats break over the years. The more that break the weaker it gets, so we need replacements. The website doesn’t list the Hemnes daybed slat system. When I finally spoke to a representative, they said that they don’t sell just the slats, but that I can get them replaced by talking to customer support. I just can’t seem to get to that department as I get hung up on or kicked to an automated message telling me that they are too busy and to go online. I find it very strange that after months of trying to get in touch with a company, that they are just too busy. This makes no sense and I’m beyond frustrated…

  2. I am so frustrated with Ikea, I could split nails. The worst customer service I have ever had to deal with. Ikea will not answer the phone and email is for cancellations only. If need be I will make a long distance call to the Netherlands headquarters for a resolution. I will Never shop Ikea and will tell all my family and friends to shop else where. They will take your money, but then when it is time to deliver, nobody is home. If you like to feel cheated, just shop Ikea on line, you won’t be disappointed.

  3. Blair Bissonette Reply

    What a terrible experience. Phone numbers that lead to dead ends. Emails that only allow you to cancel the delivery. I have not been able to get in touch with anyone live at IKEA for months. I have a delivery scheduled for today but have not been given any indication that it is still on schedule. Absolutely terrible way to treat customers. This was my first and will be my last purchase from IKEA and I will warn all of my friends and contacts about this experience.

  4. Honestly, I don’t think there is a merchant worse than IKEA’s on-line operation, including its portal behavior, fulfillment process and customer support/execution. It’s truly a shame when you consider the staunchness of IKEA’s physical stores and product/pricing. There doesn’t appear to be any real thought and investment in supporting the customer’s end-to-end on-line shopping experience, which feels entirely different from who they are in a physical store. Until this integration occurs, it’s doubtful IKEA can survive in an increasingly on-line world.

  5. Seriously the customer service contacts are infuriating right now. It says my order was delivered on 5/29 and you can see its no longer 5/29 and I dont have my order. I also have no clue how to get in touch with someone so I’m just gonna start emailing and calling everything I see associated with ikea.

  6. Horrible experience trying to get a hold of anyone at IKEA. Their 888 number never leads to a CSR. Their email address is only available for order cancellations. How can anyone know what’s going on at IKEA when there’s no way you can get a hold of anyone there and ask a question. Are they open for curbside pickup? What’s the status of my order delivery? Why is it that every morning I try to place an order, the website says “maximum capacity reached for the day. Try tomorrow”??

  7. Gerald Olesen Reply

    On May 22, I was in your store and purchased several food items. The check-out experience was one of the poorest I have ever experienced. The checker did not look at me throughout the process; even after the credit card was tendered. Instead, she was chatting with the other checker in the adjacent register the whole time. I am a 40 year retired grocery clerk and know how such a transaction should be handled and that certainly was not proper and I am sure your policy was not reflected in her actions. The cashier ID on the receipt is 10057229 and the time was 12:28:34. Please counsel this checker-it would be beneficial to her and your customer service image.

    In fairness, I would commend the checker who worked our order for merchandise items later that same day,May 22. The lines were long at that time and the checker on terminal #00384934 at 14:31:39 apologized for the length of our wait and should be commended.

    Gerald Olesen

  8. Pearlyn Ong Reply

    I wasn’t terribly upset with your staff at Tampines Ikea Singapore
    I was trying to get a baby chair strap( replacement)
    Went to level 2 kids station chinese guy to ask for assistance to check where I can get hold of 1. He said customer service at level 1. I asked him to help check availability. He was very reluctant to do so despite me asking 3 times. I told him clearly please check as I don’t wish to come up to level 2 again should the stock went dry.
    He assured me there will be. True enough. There wasn’t any available when I was at the service counter. It was out of stock. I was so upset. I told Khairul can I see the duty manager. Khairul said. No duty manager. I may write in to complaint. I asked him either to find me the strap or he ask someone to bring down 1 set of baby chair. After 10 mins. I was given a strap. I am totally upset with the service I received. If making a call internally is so difficult. May I suggest just have robot station at the outlet. It will be less annoying.
    I would like an explaination why there isn’t any manager or supervisors around for me to speak to. Why the staff cannot make a call internally to check on stock availability but have customer walk to check on stock availability

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