Contact of customer service (phone, email)

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Contact HouseTrip: Find below customer service details of HouseTrip, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
HouseTrip SA
Rue Marterey 5
Lausanne, 1005

Customer Service
Phone: +44 (0)20 3752 4637
Email: [email protected] (complaints)

About HouseTrip
HouseTrip is a holiday rental website founded by Arnaud Bertrand and Junjun Chen in 2009. It claims to be one of the largest vacation rental websites in the world. HouseTrip operates as a subsidiary of TripAdvisor Inc. Guests can book a rental for vacation in Europe, Asia, Africa, North America and South America. HouseTrip operates separate websites catering to guests in France, Germany, Spain and Italy. To book a home, users can use input the destination and choose dates to get the best options. The search results will show properties that can be sorted by price or reviews. You can choose the price you want to spend per night and even mention the number of bedrooms you need. Additionally, filter properties that have swimming pool, AC, WiFi, washing machine, garden, Internet access, balcony, sauna or fireplace.

The property types one can find on HouseTrip include apartment, villa, cottage, house, penthouse, lodge, bungalow, barn, castle, farmhouse, studio, cave house, log cabin, tented camp, tree house, B&B, yacht, and condo. The property listings contain detailed description and provides key information like the number of rooms, amenities and landmarks. If you are a guest, you need to read the policies pertaining the check-in, check-out and cancellation. The cancellation policy varies from property to property.

The TripAdvisor reviews will help guests to know the experience of past guests before confirming a property. You can book a property for a period of your choice through PayPal, Visa, MasterCard, American Express or Discover. Guests can login to account to view or manage booking. Guests are protected by TripAdvisor Payment Protection. The Payment Protection will offer full refund if guests are prevented or denied access to rental or the property is misrepresented on the website. Claims cannot be made if you choose to stay at the property overnight. Refunds can take up to 10 days and will be received in the original payment method.

Top destinations where vacation rentals can be booked include London, New York, Amsterdam, Paris, Berlin, Rome, Edinburgh, Vienna, Florida, Miami, Prague, Lisbon, Istanbul, Madrid, Venice, Nice, Menorca, Crete, Malaga, Valencia, Sicily and Nerja. Subscribe for newsletter to get the best deals and personalized recommendations in your inbox. If you own a vacation apartment, villa, or cottage, become a HouseTrip host by listing your property on the website. You can list your rental for free and pay a commission on confirmed bookings online. Your listing will reach millions with TripAdvisor. For more information or queries on payment, refund, cancellation, listing property, or others, reach the HouseTrip support.

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