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Contact of Hotstar customer service

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Contact Hotstar: Find below customer service details of Hotstar.com streaming service, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
STAR House,
Urmi Estate, 95 Ganpatrao Kadam Marg,
Lower Parel (West), Mumbai- 400013

Customer Service
Email: [email protected]
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About Hotstar
Hotstar is an Indian video streaming service launched in the year 2015. Operating as a subsidiary of Star India, Hotstar has grown to become the largest streaming platform in India. It has content partnerships with HBO, Fox and Disney. There are nearly 100,000 hours of content across eight languages. You can find TV shows, movie premieres and live sports and events. As for sporting events, you will find cricket, football, kabaddi, tennis, F1 and badminton.

In 2016, Hotstar launched a Premium service giving subscribers access to international shows. Hotstar app is available for both iOS and Android platforms. Apparently, the app has crossed 200 million downloads since its launch. For seamless video playback, Hotstar plays best possible video quality based on the available bandwidth. Thanks to the friendly user interface, you can search and explore content through the search bar or categories such as TV, Movies, Sports and News.

Besides English, you can find content in Hindi, Bengali, Telugu, Malayalam, Tamil and Marathi. The homepage showcases some of the popular genres and titles. You will need a membership to gain access to all premium titles. There is free trial on recurring monthly subscriptions. You can sign in to your account to view or cancel your subscription any time. For more information or queries on payment, cancellation, schedule, download, or others, reach the Hotstar customer service.

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36 Comments

  1. Abha y Joshi Reply

    June 4, 2020
    I don’t have membership with HOTSTAR & amount there is a deduction of Rs.365/- from my credit card. I don’t have membership with HOTSTAR, though they are debiting?? I cannot even sign in my account. I want the refund back for which is a total Rs.365/-.

  2. I paid Rs 365/- in May 2019 to watch TV serials of the today itself, daily. It was working well till till 12th morning on Samsung J7. From the afternoon 13th I am using Samsung M30 S. Now I am unable to watch my daily serials. I see the pop up asking to recharge with Rs 365/- what do I do? Help

  3. Harpreet Kaur Reply

    I have subscribed for Hotstar from Canada. It worked well for 3 months, but not it says You have to start your membership. Please look into the matter, because monthly charges are automatically debited from my account. Its 12.99 dollars per month here, which equals to 700 Indian rupees. Its very disappointing that you guys don’t even have a customer care number. please resolve the issue as early as possible.

  4. I don’t have membership with HOTSTAR & I am not using hotstar and every month there is a deduction of Rs.299/- from my credit card. I don’t have membership with HOTSTAR, though they are debiting?? I cannot even sign in my account. I want the refund back for each and every month which is a total Rs.598/-.

  5. Anjana Maju Reply

    Hello,
    I have subscribed VIP in hotstar. For some days I was facing issues in watching the content of hotstar so I had to uninstall and then again installed it.So as of now I am not able to use the VIP privilege’s.How will my hotstar work with VIP privileges now. please do the needful

  6. I have subscribed to monthly service for the app. which I watch on my tv. It worked fine till now but today I am not able to watch any of the episodes of my favourite shows due to ad. constantly asking me to upgrade the app. Please fix this.

  7. 1.their is no customer service number or certain email address
    2.then how can i contact with hotstar
    3.could you please provide the customer support

  8. Pravinchandra Patel Reply

    Lousy after sales service by Hotstar in US. I can’t find number to call Hotstar. The directions give by Roku does not work in Hotstar website.

  9. Pravinchandra Patel Reply

    I am in US and have subscribed Hotstar for a year and paid for it. I am trying to watch Hotstar on Roku. I tried loging in as per Rocku but I am directed to wrong page by Hotstar website. How can I watch Hotstar on TV?

  10. I am using broadband connection and took the took the annual hotstar live sports subscription of Rs 299 (Order No. is 7414455015. Still not able to watch live channels even after log in. All other websites are running fine. Very poor show from your side. feeling like I am cheated for subscribing the plan. Very disappointed with your service. I will not recommend anybody for hotstar subscription.

  11. After I logged into my account I could not watch the cricket match. Error message: unable to start, refresh & try again.

    I tried multiple times but unable to do so. there is no customer care number which is disappointing

  12. Sir, Actually Hotstar is good site. I request You to Add some Tulu movies (which is already started in voot- a app like hotstar) and please add Sri Guru Raghavendra Vaibhav a Kannada Serial Which was telecasted in Suvarna Kannada Channel….

  13. Hammad Qureshi Reply

    Hi Customer Service,

    Today by mistakenly I purchased Hotstar membership of $99.99 and amount went through Iphone app store. It there any way to cancel my service and get my money back.

  14. Pratik Ranjan Reply

    I had done my subscription in april during IPL,charge 299 for 1 year.Its been 5-6 month and telling to subscribe again .please solve my problem….

  15. I am not using hotstar and still there is a deduction of 9.99$ from my credit card. I have cancelled the membership last month. When will it take place? Is this some kind of a ridiculous joke or something? I am a student here and I cannot afford to waste 9.99$ every month. Over that I cannot even sign in my account. I want the refund back for this month which is a total of 10$, otherwise I’ll file a complaint against Hotstar for fraudulent activities.

  16. I am having big problem , I am not getting hotstar video and it was cancelled, after that they are deducted from my credit card with any information. Hotstar is looting us. My request to help hotstar please do not repeat this again.

  17. TERENCE DAVID PHILLIPS Reply

    HI
    I became a member of Hotstar on the 18th of August. I became a member to watch the serial Homeland. However all through the 18th as well as the 19th I could not watch this serial on my TV set. I have a smart TV. Therefore on the 19th I cancelled my membership.
    My question is, “When will I get my refund”.
    Thanking you and awaiting an expeditious reply from you
    yours
    Terence David Phillips

  18. Satheesh krishna Reply

    I am a Hotstar premium member, I paid the amount through my smartphone. I am able to access premium shows through my smartphone but not through laptop. What I need to do to sync my laptop to Hotstar premium account ?

  19. shruti nadkarni Reply

    I’m being charged 199 every month even though i have cancelled my subscription. The account is conveniently cancelled but the money is being deducted and the account doesn’t reflect any of the payment made though i can prove it with my credit card statement. No contact number is updated for customer service.

  20. G.Ranga Rao Reply

    Cancellation process is horrible and many people are losing money because of very difficult process. It is the way of making money by cheating public.

    HotStar should provide customer care number in India and simplify the cancellation process.

  21. Shaily jain Reply

    I can’t watch today live serial on hotstar
    I’m using jio number to see hotstar serial
    And I’m looking a customer service number BT I can’t find the number plz contact me

  22. Nitika Gambhir Reply

    Hi. I am having the same problem. I keep getting charged even though I am sure I had canceled my membership. Did you figure out how to solve this issue?

  23. Vidyadhar Phadke Reply

    I have following concerns.

    1. I paid Rs. 999 through Paytm on 14th June and have not received any confirmation from you

    2. There is no customer care phone Number available to lodge complaint.

    3. Do you work like this?

    4. Either activate my premium membership else refund my money immediately

  24. priti chawla Reply

    Hotstar premium is not working on my Macbook Pro Laptop…its fine on iPhone. But i need to watch it on my laptop. It was working a while ago but somehow its not now. Why is this so? What can i do start it on my laptop as well. PLS REVERT ASAP. Thanks.

  25. Ankur Verma Reply

    I can’t get hotstar subscription today as my card details are not getting accepted. It says can’t accept payments now. Please look into this.

  26. Sanjay Srivastava Reply

    Can’t watch, in the USA, today’s IPL game between DD and KKR. It says “DRM: KeySystem Access Denied! — Insecure origins are not allowed”

    I was able to watch games till yesterday. What happened? How soon can this be fixed?

  27. Hi
    I wanted to start hotstar free trial and entered my paytm details. But i got charged for an yearly subscription. I want to cancel it now.

  28. soumya sinha Reply

    I am using broadband connection and took the took the annual hotstar live sports subscription of Rs 299 (Order No. is 705943). Still the IPL matches are not loading even after log in. All other websites are running fine. Very poor show from your side. feeling like I am cheated for subscribing the plan. Very disappointed and dissatisfied with your service. I will not recommend anybody for hotstar subscription.

  29. Abhinav singh Reply

    I have won 4440 points in today’s match when this point will expire ??
    Or my tomorrow points will begin with where I left it today ??
    Contact as soon as possible

  30. PANKAJ BHAGIRATHI Reply

    My hotstar has stopped and asking for recharge.
    I did earlier. After two days today it again stop. Asking for recharge. When I tried, it say “user already have this pack”.
    What to do now to watch IPL?

  31. Customer service is really very poor. They promise to return but never return back to our call. I have been 2 months viewing the hotstar. It’s streaming is very very poor . From yesterday night I keep on getting message “ something unexpected occur we are working and login back in few minutes” . I wasted almost 1 hour of my time yesterday and today morning. Still same message. What exactly is going on. Is there a limit of videos for new customers. I am 100% sure I won’t get reply back or anyone care to answer back.if I have that much time to spend then definitely don’t u think I will search online videos and look those in pieces. Sorry but I am really very very frustrated.

  32. Krishna Samarth Reply

    I have deactivated my premium account last week however my credit card is charged for Rs.199 today as a recurring cost for the same. Please return the funds back as this is unethical and illegal to deduct amount after the account is deactivated. My premium membership is valid only till 10th May 2018 so why is the charge again to my card.

  33. Dileep Sardesai Reply

    I have paid yearly membership for one year “all sports subscribtion” and have installed Hotstar app on my mob. However when I login, to watch the IPL e. g., I am asked to pay subscribtion somethimes after 9 min. free trial, whereas having suscibed, I should be able to watch live steaming without interruption.

  34. Hitesh Jain Reply

    What kind of service is this. Is this some kind of fraud or what.
    I just paid 299 bucks for hotstar premium yearly subscription for sports and when I open Liverpool vs crystal palace it shows me to upgrade it.

    I just upgraded, what kind of service is this.
    Please reply ASAP.

    This match is in 15 minutes from now.

    Is this the way how you treat your loyal customers ? I just paid and you guys are telling me to pay again.

  35. DARPAHA RAJPUT Reply

    I am not using hotstar and every month there is a deduction of 9.99$ from my credit card. I have cancelled the membership last month. I have cancelled it previously as well and keeps on saying that cancellation will take place at the end of the month. When will it take place? Is this some kind of a ridiculous joke or something? I am a student here and I cannot afford to waste 9.99$ every month. Over that I cannot even sign in my account. I want the refund back for each and every month which is a total pf 27$-30$, otherwise I’ll file a complaint against Hotstar for fraudulent activities.

  36. Sounder Rajan Reply

    Hi,

    Some of the movies that i want to watch does not play, it gives the following message:
    “Looks like something went wrong. Refresh the page to start playback.” It does not play even if i Refresh.

    Most of the movie data base is old. It not worth to subscribe to “HotStar”. I really don’t know why you fool the people.

    I am looking for a customer care number and could not find one.

    Sounder

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