Contact of Hotpoint UK (appliances) customer service

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Contact Hotpoint UK: Find below customer service details of Hotpoint. Besides contact details, the page also offers an overview of the appliances manufacturer and its services. Reach the Hotpoint customer service below for queries, complaints or feedback.

Hotpoint UK Head Office
Whirlpool UK Appliances Ltd
Morley Way, Peterborough,

Hotpoint UK Customer Service
Phone: 03448 224 224
Phone: 03448 240 055
Phone: 01733 287 860 (service requests)
Phone: 03448 224 224 (service requests)
Email: [email protected]

About Hotpoint
hotpointHotpoint began as Hotpoint Electric Heating Company in the year 1911. Beginning with iron, the company later ventured into making and selling washing machines, vacuums and refrigerators. Hotpoint is part of Italian Indesit Company. The Group employs over 16,000 people and has its production centres in Italy, Poland, UK, Russia and Turkey. Hotpoint is currently the no 3 brand in Europe. It was voted as a UK Consumer Superbrand for 2015.

Hotpoint’s products found in the market include washing machines, washer dryers, tumble dryers, dishwashers, freezers, fridges, gas and electric cookers, hoods, hobs, microwaves, ovens, kettles, toasters, juicers, blenders mixers, coffee machines, vacuum cleaners and steam irons. If you are looking to test and buy a product at a local store, click here to locate one nearest to your address.

Products can also be purchased online using Visa or MasterCard. Orders will be delivered in 2-3 working days. Delivery is free of charge on small appliances. If you are not satisfied with the product, you can return same within 14 days. The products must be unused and in original condition.

Register your product immediately after purchase to keep track of the date of purchase, service records and warranty. Hotpoint’s products come with a warranty of one year. All parts come with a minimum 10 year guarantee. You can also get one of the Hotpoint Care Plans to get repair assistance. The company boasts of a network of over 1000 engineers across the country.

Hotpoint has an exclusive web shop for parts and accessories. Spare parts found include taps, pipes, filters, knobs, handles, trays, shelves, among others. For more information or queries on store locations, warranty, service centers, manuals, online shopping, or others, reach the Hotpoint UK customer service via phone or email.

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  1. Chris Nugent Reply

    I would like to thank you for the quick response to the replacement of my Hotpoint washing machine that was on the recall list received on Wednesday the 15th January from the time it was notified in December it took on ly 4 weeks including the Xmas period

  2. Hotpoint may introduce an Iron with a plug-to-iron cord. It’s a revolutionary idea and it’s not too difficult to do. It is quite simple, as I’ve spent many hours in frustration of unwinding the kinks out of my wife’s iron cord. One could have an iron cord neatly coiled up before one starts ironing to take the frustration out of un-kinking their iron cord, which is usually made of hard material.

  3. Marjorie Swanson Reply

    This is not a complaint but don’t know who to contact. I have just had to replace my Hotpoint Super Dryer which I bought many years ago and I wondered if you could tell me when it was manufactured. It has only had one repair over 20 years ago.

    Model no 17451 group 2
    Serial no 89439548

    I would be grateful for any information.

  4. Penny Finn Reply

    I have tried, without success for several days to register a complaint with Hotpoint. Having emailed at length to the given address all I receive in reply is a message saying I need to go on to live chat!
    I’ve told you my problem why is it impossible for someone to address it and message me back!

  5. Rosalyn Morrow Reply

    Our elderly(9 yrs) fridge/freezer was not working last week – an engineer came the next day & fixed it, BUT this week (Mon) it failed again. This time we had to wait 4 days for the repair. Pleasant engineer came today & tried but had to tell me the appliance was a write-off. He kindly called Hotpoint who arranged for insurers to call, which they did & offered a free replacement or upgrade for £85. I said we would look at both & call them back, which I did at 5.55pm. After the usual time consuming recording I was asked to hang on, which I did, for an HOUR, at which point I gave up! I thought I was, as advised, in a queue, but no, the “office” must have closed at 6pm, in which case WHY was I repeatedly told to hang on & NOT asked to leave my name/number? WHO is responsible for changing the recorded message & WHY was this not done?

  6. Sean Wells Reply

    Can someone from a senior position please make contact with myself, over an issue with a fridge freezer, I have tried on two occasions to get this resolved, to no avail.

    if this is not possible an engineer call will out to sort.

  7. Mrs Beatrice Lashley Reply

    *This not a complaint* … It’s the opposite. Just to say a big thank you to a lovely young man named Jimmy,his number. 50431. What a change to see a smiler.
    He fitted my dishwasher today, he was very polite professional and informative with a happy disposition.if only all were like him.

    Kind regards.

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