Find below customer service details of Home Hardware, Canada. Besides contact details, the page also offers a brief overview of the company.
Head Office
Home Hardware Stores Ltd
34 Henry St West,
St Jacobs, Ontario N0B 2N0,
Canada
Customer Service
Email: [email protected]
Phone: 1-877-940-5081 (online shopping)
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About Home Hardware
Home Hardware is a Canadian retail giant founded by Walter Hachborn in 1964. The Ontario-based company deals with home improvement, furniture and construction materials. At Home Hardware stores you can shop from more than 100,000 products. There are four types of stores – Home Hardware, which primarily deals with hand and power tools, plumbing, painting and electrical supplies; Home Building Centre which deals with products for home renovation and maintenance; Home Hardware Building Centre which sells both hardware and building centre products; and Home Furniture which sells furnishing products, appliances and accessories. Together, under these four banners you have more than 1,100 stores, making it the country’s largest independent home improvement retailer. The dealer-owned and operated chain boasts of annual retail sales of over $6 billion.
To locate a store nearest to your address, use the store locator tool on the website. You can locate a store by postal code or city. Before heading to the store, you can view the flyer online and know what is trending and on discount. The website also lists some the best deals on the top-of-the-line products. While on the website you can only explore the categories and read its features and specifications, you can visit the store to test a product and have your queries answered by an expert.
And for those who want to shop from the comfort of their home, Home Hardware operates an ecommerce channel where you can shop by brand, product name or category. The e-catalog includes items such as kitchen small appliances, stoves/ovens, refrigerators, dishwashers, washers, dryers, barns, railing packages, fence packages, floating docks, bathroom faucets, plumbing, vanities, bathroom lighting, flooring, countertops, windows, cabinets, windows, doors, stairs/railings, roofing, air conditioners, fans, duct/pipe, paint, primer, hand tools, power tools, ladders, outdoor furniture, livingroom furniture, among others.
Purchases on HomeHardware.ca can be made using Visa, MasterCard, Discover, American Express and PayPal. Debit cards and gift cards cannot be used for checkout. An email with confirmation will be sent on successful payment. Registered users can sign in to their account to view or manage orders. Home Hardware does not ship products to local addresses. Shoppers must pick up their order in store within 3-10 days of placing the order. As for return, Home Hardware offers a 30 day return policy. New and unused products can be returned to store for full refund. Refunds for purchases online will be made in the original mode of payment.
Need help with design and installation? Home Hardware offers Home Installs for those who need assistance with executing a project professionally. From taking measurements, sourcing to final installation, experts will take care of the work with less inconvenience for you. For businesses, there is HH Pro Contractor Services. Under the program, you get contractor pricing and special HH Pro offers on products. Other features include access to building plans, credit services, and delivery. For complaints or queries on store locations, warranty, cancellation, refund, dealership, or others, reach the Home Hardware support.
To complain just for the sake of complaining does no one any good. I visited your store in Whitby yesterday to purchase some stain. After 12 minutes waiting for service I walked out of your store. There was only one other customer in the store. Next I went to your store on Grandview I Oshawa. Have your employee the lid from the stain I wanted which contained all of the mixing information and he mixed the stain. At cash they charged me $7200 for a stain that should have been $45.00. I then proceeded to your store in Brooklyn, had excellent service. Gave them the same information and left store with the stain in about 6 minutes. It is not about the loss of sale in your first two stores, It is about the sour taste left in the customer’s mouth about your lack of service and knowledge from your staff.
I had thought we finally found an interior faux stone to install in our kitchen. With good colors and look. We noticed the price was in flyer at $8/Sq ft. No regular price shown. I thought maybe was a cheaper brand or type. Today I went to store locally. Waited to see attendant at counter and after calculating square footage, color choice we’d like he quoted me more than double the price. I explained that it was shown in flyer at $8/square ft. I was getting strange looks from everyone on store especially the people working there as if I’m the one making this up to scam them.
I never felt so embarrassed in my life. So I searched and found the flyer in my jacket pocket and showed them. The guy made a phone call and in 30 seconds turned to me and said, “sorry it was a mistake in the flyer and they won’t honor it”
So first totally embarrassment and then a slap in the face?
This is how the customers are treated after being a loyal customer for years?
Please someone tell me this did not happen.
Hello, On the 21st of September I ordered a wood stove from the locally circulated Home Hardware flyer through my local Home Hardware Store ( Brockville). The stove in question is a Drolet HT 3000, item #5530925. I was advised it would be at the store early November. On November 2nd I called the store and was advised there was a further delay until late December or early January 1922. On 29 Nov I was checking your website to see if there was anything else suitable and I noticed some of your store locations were showing mid December availability. I then called my local store to inquire about possible updates. I was now told it would be in warehouse late January or possibly February. They did offer an alternative that was considerably smaller for $500.00 more which was basically the regular price. I find this whole scenario questionable and it certainly appears that Home Hardware advertised this stove knowing full well there was no availability. If Home Hardware really cared about customer satisfaction an alternate stove of equivalent size and price would be offered. (These stoves exist on your website) To date no such offer has been extended to me. Please understand that this complaint is not aimed at my local store as I have been treated very well and the staff have been forth rite through this process. Clearly this is a corporate issue.
Hi I was looking at the flyer today and saw the Worxs 110 volt leaf blower on sale, I went to our local store to buy it and they didn’t have any stock on it,they had two on order, non in the warehouse. To get a raincheck I had to prepay it with a December promise date. It would be pretty tough to clean up my leaves in December. Why is there a sale on these things if you can’t supply them! Very disappointing!
Hi I was refused service today for essential goods, I am handicapped and today at your store in lively they told me to leave when I wanted to purchase heating pellets to heat my house, I couldn’t park at the handycap place because someone NON handicap was in that spot and they were served instead, we arrived at the same time, and they were buying stuff that was Not even close to being essential