Contact of Home Chef customer service

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Find below customer service details of Home Chef, US. Besides contact details, the page also offers a brief overview of the meal delivery company.

Head Office
433 W Van Buren St #750n
Chicago, United States

Phone: 872-225-2433
Email: [email protected]

About Home Chef
The meal kit delivery service has a growing market in the US. Home Chef is among top players offering meal kits that come with step by step recipes. The meals and subscription kit was launched in 2012. Part of American retail company Kroger, Home Chef operations are managed from Chicago, Illinois. The subscription starts as low as $7 with new meal kits sent each week. Users can choose from the suggestions or build their own plans.You can select recipes that fit your dietary preferences. With ‘Customise It’ option, you can upgrade, swap or double up. When you receive the meal kits, you will find step by step recipe cards to help create an exotic meal.

The recipes change every day. You will find vegetarian, carb-conscious, calorie-conscious meals, seafood, pork, salmon, beef, fish, steak, lamb and dessert. The Recipes section on the website lists all the popular recipes along with preparation time and spice level. There is a nutrition chart showing the calories, carbs, fat and protein per serving. The recipe steps has details of what you will need and how you need to start with the ingredients and items in the box. Some of the popular recipes include Smokehouse-Maple Sirloin Steak, Scallop and Corn Chowder, Citrus-Miso Salmon, Cherry BBQ Chicken, Sesame Pork Bento Bowl, Cajun Shrimp Jambalaya, Parmesan-Crusted Chicken Breast, Empanada Steak Sandwich, Shrimp Bruschetta Risotto, Mojito Lime Fish Cakes, French Onion Steak Risotto, to name a few.

The meal kits contain fresh and pre-portioned ingredients. They are delivered to your address according to schedule. Payment for subscription can be made on the website using Visa, MasterCard, Discover and PayPal. You can manage deliveries by signing into account. Home Chef offers the option to skip deliveries or pause account any time. You can choose to go for the meal kits that take about 30 minutes for preparation or opt for 15 minute meal kits and oven ready meal kits. Once subscribed, every Monday an email will be sent with 20+ meal options. If you are not interested in continuing, you can cancel subscription entirely from Account page. For the uninitiated, Home Chef meal kits are also available in stores at different price points. For complaints or queries on payment, cancellation, refund, or others, reach the Home Chef support.

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  1. I received my first order from Home Chef, as a trial.
    Well here is what happened: The box was damp upon receiving…..after opening I found one of the meat packages was not sealed and had leaked all the liquid (BLOOD) on all the other items……All the veggies had to be thrown out.
    Leaving me with 2 packages of meat!!!… Without any of the “fixings” to prepare…..and also no recipe cards!!!!
    I have had 5 conversations with NO CUSTOMER SERVICE…. which takes 2 days to get ANY response.

  2. My order this week had corn that the container opened and had to be discarded. Today I opened the 3rd meal and cilantro was half rotten. If seafood had to be used in 3 days wheat is the starting date? The meals have been good but when if it comes on Tuesday instead of Monday and I need to use it in 3 days ? From when. Please respond!!!!!

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