Contact of Hollard (South Africa) customer service

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Contact Hollard: Find below customer service details of Hollard, South Africa, including phone and email. Besides contact details, the page provides a brief overview of the insurance company and its services. Reach the Hollard customer service below for complaints, queries or feedback.

Head Office
22 Oxford Road Johannesburg,
Gauteng 2041, South Africa

Customer Service
Phone: (011) 351 – 5000
Phone: 0800 601 016 (life insurance)
Phone: 0860 123 3279 / 0861 010 203 (car insurance)
Phone: 0860 000 243 (household insurance)
Phone: 0800 111 169 (funeral policy)
Email: [email protected]

About Hollard
hollard customer serviceHollard is South Africa’s leading insurance group with turnover of over R15 billion. Founded by Robert Enthoven in 1980, the company is headquartered in Johannesburg and offers a range of insurance products for personal and business. Hollard serves some 6 million policyholders with operations in Australia, China, India, Botswana, Namibia, Zambia and Mozambique.

Hollard’s personal insurance covers life, funeral, car, household and business. Car owners can get the Extended Car Warranty for 24/7 roadside assistance, service benefits, among others. The car insurance provides free accidental death cover and 24 hour emergency assistance, including towing, roadside and medical. The Household Insurance includes cover for damage to possessions from theft, fire and power. The life insurance covers you for life, critical illness and disability. There are specialist insurance products for antique dealers, museums, artists and shippers.

Towards business insurance products, you have one for property, accident, health, trade credit, agriculture, trucking, hospitality and tourism. You can get a quote directly on the website by choosing the cover needed, number of family members and benefits needed. If you are looking for application forms, claims forms or other forms and documents, there is a special section on the website from where you can download them. Like to connect with a broker? You can locate one nearest to your address here. For more information or queries on services, payment, cancellation, claims, or others, reach the Hollard customer service.

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  1. Few years back I was involved in an accident with a Hollard Insurance client. The Hollard Insurance client was clearly on the wrong and accepted liability. I was also given correct insurance details to submit a claim against Hollard Insurance. Unfortunately Hollard Insurance has refused to pay this claim firstly reducing the claim by over 70% and eventually offering some lame amount without explanation.

    I have no alternative but to institute legal action against the Hollard Insurance. What kind of a insurance company is this? Why would you pay your premiums and when the company is supposed to come and assist you, it fails and you have to go and settle matters in court.

  2. Sometime in May 2019 one of your agents called me to upgrade my policies and i agreed. Since then i am only been debited with R174 which is only for myself and kids on inquiring i have been advised that only one policy is active all the others has been cancelled. I have been calling numerously and i, told that the policies were cancelled voluntarily. i have never cancelled any policy. your agent told me that they were upgrading.
    Can someone urgently look into this matter.

  3. Honjiswa Booi Reply

    I took two policies online many years back. Ref: HOLLARDINSNE22390001625k and Ref:HOLLARDINSNE20920001687k paying R71.50 and R77.00 every month. I went to one of your branches to cancel but they couldnt help me because it is online policy. Been trying to phone your customer line to no avail. Pls help

  4. Hi
    I’m not happy with the service I’m getting from Hollard. My claim is now in its 5th week and still no answers. I spoke to Shumunay at Hollard yesterdayt and this morning and she promised to return my call with answers. Nothing. Is this Hollard’s policy to keep their clients in the dark? I have other insurances as well and never, ever had such hassle as with Hollard. Makes me think?

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