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Contact of Hobby Lobby customer service

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Contact Hobby Lobby: Find below customer service details of Hobby Lobby, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Hobby Lobby Stores, Inc
7707 SW 44th St.
Oklahoma City, OK 73179
United States

Customer Service
Phone: 1-855-329-7060
Phone: 1-800-888-0321
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About Hobby Lobby
Hobby Lobby is a leading American arts-and-crafts retailer founded by David and Barbara Green in 1970. Operating across 47 states, Hobby Lobby today employs some 32,000 across its 750 stores. Hobby Lobby has a 9.2 mn square-foot manufacturing and distribution complex in Oklahoma City. It also has offices in Hong Kong and China. The arts-and-crafts store also offers picture framing, fabrics, floral and wedding supplies, cards and party ware, baskets, wearable art and home accents. The company offers special discounts on merchandise to churches, schools and charitable organisations.

You can use the Store Finder on the website to locate nearest Hobby Lobby store. If you prefer Internet shopping, you will find a range of categories with unique items. Product categories found include candles/fragrance, decor/pillows, frames, photo albums, mirrors, wall decor, lighting, books, crafts, candle/soap making, dollhouses, leather crafting, hobbies/collecting, model kits, apparel fabrics, headboards, stickers, dried flowers, floral supplies, art supplies, yarn/needle, beads and wearable art.

There is a Clearance section for those looking for items on discount. For those special occasions, you can purchase Hobby Lobby gift cards that come with an array of choices. For those shopping online, you can purchase items through Visa, MasterCard, American Express and PayPal. Shoppers can opt for standard or expedited shipping. If you had a change of mind after purchase, you can return the item within 90 days of purchase. You can exchange, get store credit or get refund as full cash. For more information or queries on store locations, payment, cancellation, refund or others, reach the Hobby Lobby customer service.

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11 Comments

  1. I would like to recognize Emma in the framing department of Hobby Lobby Store #890 on Kingston Pike in Knoxville, TN. She provided me with outstanding customer service in both the framing department while looking for a shadow box for arrowheads and the jewelry section to assist in repair of a keychain bob. Emma was very knowledgeable and while leading me to the jewelry section, two other customers needed assistance and she happily provided service to all three of us with ease. You have a jewel of an employee and it makes me happy to return to this store for my needs. Good service can not be beat by pricing or convenience. Thank you Emma.

  2. This place is horrible and I will never spend another penny here. Absolutely no attempt to provide any kind of customer service despite significantly inconveniencing their customer. Disgraceful.

  3. TODAY MAY 25,2021 WAS MY WORST EXPERIENCE AT THE ABILENE TX HOBBY LOBBY!!! THEIR ASS. MANAGER WAS SO GOD AWFUL TO ME WHEN I ASKED A SIMPLE QUESTION ABOUT A CERTAIN PICTURE FRAME I WAS VERY VERY INTERESTED IN PURCHASING. SAID ASS. MANAGER TOLD ME VERY RUDELY WELL IF THE FRAME ISNT ON THE DISPLAY WALL THEN CLEARLY WE DONT HAVE IT!! I WAS SHOCKED AT HOW RUDE MANAGEMENT WAS SO I TURNED AND WALKED AWAY!!

    I THEN CALL MY ALL TIME FAVORITE HOBBY LOBBY AND SPOKE WITH THE FRAME DEPARTMENT MANAGER CARMEN G. AND TOLD HER MY WONDERFUL EXPERIENCE AT THE ABILENE LOCATION. AS ALWAYS CARMER DELIVERS OUTSTANDING SERVICE FOR ME AND NOTIFIED ME THAT THE WAY THEY HANDLED THIS WAS NOT CORRECT AND SHE APOLOGIZED FOR THEIR BEHAVIOR AND FOR GIVING FALSE INFORMATION! I WILL CONTINUE TO BE A LOYAL CUSTOMER! THANK YOU CARMEN G. FOR ALWAYS DELIVERING EXCELLENT AND RESPECTFUL CUSTOMER SERVICE!!

  4. Beth Guidry Reply

    Hi, I have been meaning to do this for awhile but got busy. But i am looking at my shadow boxes at this very moment and this needs to be said. The framing manager April, at your Lake Jackson store in Texas is very talented! She did 5 very sentimental shadow boxes for me, that contained my late husbands treasured knives. Each one had over 20 items in them. And believe me, they were very difficult to do! Not only did she do them all so beautifully, but she arranged them perfectly. She really knows what she is doing! My family has done nothing but compliment them since i brought them home. Also, she is the sweetest thing. Excellent customer service, and you can tell she loves her job. I will definitely be going back to her with any of my custom framing needs. I already love Hobby Lobby, but she has made me love it even more! Thank you April!! God bless you!

  5. We were in the Hobby Lobby in Baton Rouge, La. (On Juban) looking for a nice piece of furniture to put a TV on. I found a nice cabinet in the front of the store. Nice color, nice wood grain, and right size. It had some damage on it so I asked if they had another in store. A really nice associate checked to see and they did not. She also checked another store as well. Another store had one with some hardware issues and a leaning door. This one had some minor damage and was right there for sale NOW. Why not sell it because it was there and the only one. They were only going to discount it five percent for the damage. What do you think I did? My wife and I left wondering why they didn’t try a little harder. Maybe next time?

  6. Nancy Hopson Reply

    I shop at the Hobby Lobby in California, Maryland (Alton Lane) all the time. I recently decided to try the framing department. They are AMAZING!! I had a shadowbox done for my son’s USMC Boot Camp items… Its beautiful!! I decided to take in his Dress Blues and another one of his uniforms. They are presently working on them and were very thorough in asking questions about details to make sure they come out perfect. I received a quick peek at the 2 uniforms and am so excited to see them finished. You should be VERY PROUD of the entire crew there… I especially like Vince and Dana (they go above and beyond and take great pride in their work). They definitely represent Hobby Lobby in a positive light…. professionalism, personalities, detail to their work…. they are awesome!!!!

  7. I have been shopping at your store since it opened in Duluth, MN and now the new store in Virginia,MN. I buy my stained glass there and also love all the fun other things you carry . Now that you no longer have the 40% off coupon I will not be shopping there anymore. Your stained glass is over priced and not the best quality. Also it Never goes on sale. There is a place closer to Hoyt lake’s who sells high quality stained glass. There prices are comparable so if I am not going to get a discount I will buy there . Good luck I know many more customers who feel the same way.

  8. Went to Hobby Lobby store in Ft. Oglethorpe, Ga. today. Left my 40% coupon at home( I’m old so don’t have an I phone). Didn’t realize I didn’t have my coupon until I was at checkout. Not to worry someone in line would let me use theirs or the checkout person has one. It’s happened before. But not today, Mr personality (NOT) your customer service guy would not budge, no coupon, no discount! My total purchase would have been around $3.00. It’s a matter of principal, I left without my purchase. Came home, retrieved my coupon went back to store. Mr Personality had left but nice young guy rang up my 3.00 purchase. Reached into my pocket book to get my $100.00 gift card I received from my sweet husband because he knows I love Hobby Lobby and alas this time I left my billfold at home with all my cards. No problem, I’ll just write a check. Mind you, we’re still talking about a $3.00 purchase. Nice young guy asked for ID. It’s also at home with billfold. No can take check. Long story short nice young guy and another nice lady employee were about to use their own money to pay for my purchase but about that time my daughter walks in and pays the $3.00 for me. I take complete responsibility for my forgetfulness not your fault. However, a little Christian love could have gone a long way today. I saw it in my second visit today but certainly not my first. Think I’m gonna give my gift card away.

  9. I like going to your store and want to support you as much as possible. However, I’m old and on SS so I’m looking for that bargain always. I always check your clearance section , my daughter is an art teacher so I’m usually with her. So we’re in the Baton Rouge store and I’m all excited, the clearance sign says 75% off marked price. Not original price but marked price. Many of the items were broken, some bad, or one of a kind, like knobs, flawed. But if it’s marked down to $6.00 at 75% off I’ll give you a dollar fifty for it. So I loaded my cart with fixables headed to the register. I told the cashier all clearance so additional 75%off, right? Oh yes great deals she says. Mam they are not ringing up correctly. She says yes I say 75% off I tell her I don’t want if not discount, I’m nice about it. They explain that in small print under the giant 75% off it says clearance price is marked. Y’all got to keep it all and restock it. I found my daughter explained the problem and we left. Misleading, just say 75% off original. Or priced as marked.

  10. First of all I would like to express how much I enjoy shopping and looking around in our Hobby Lobby store here in Danville Virginia. I have shopped there almost weekly since you opened this store. The customer service is outstanding, the staff is always so willing to assist you anyway they can. And the store is so well organized, clean and well stocked.
    I live about 10 minutes further from another city that has a Joann Frabric store, and sometimes if I’m buying or looking for a large quantity I will go there because they give a 15% military discount on entire purchase. Have you ever thought about giving a military discount, it would be very nice if you did.
    Thank you.

  11. This note is to commend Hobby Lobby for the excellent service and merchandise that your company offers. It is wonderful to visit your store and browse through the great variety of items that you have displayed. The written and visual content is always uplifting, which is so refreshing.
    Kudos also to your staff, who are so helpful and kind. I was assisted by Lisa and Lynn in the framing department yesterday at store #161 in Fort Wayne, Indiana, and they were really helpful and courteous.
    Thank you again, and God bless!

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