Contact Hallmark Channel: Find below customer service details of Hallmark Channel, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Crown Media Holdings
12700 Ventura Boulevard
Suite 200
Studio City, CA 91604
United States

Customer Service
Phone: 1-800-HALLMARK
Phone: 1-800-425-5627
Phone: 1-888-390-7474
Email: [email protected]

About Hallmark Channel
Hallmark Channel is an American cable television network that traces its history to 1992 when it was operating as the American Christian Television System (ACTS) and the Vision Interfaith Satellite Network (VISN). Later it also operated as Faith & Values Channel and Odyssey Network. It’s sister channels consist of Hallmark Movies & Mysteries and Hallmark Drama. The channel is owned by Crown Media Holdings and operates from its headquarters at Studio City, California.

Available in both high definition (HD) and standard definition (SD), the channel reaches 87 million homes. The ‘Schedule’ tab on the website provides details of the various programming throughout the month. All the titles and details of the program are available on the website. Viewers will find seasonal programming around holidays, in addition to the network’s made-for-TV movies.

The ‘Movies’ tab on the homepage lists all the latest and popular romantic movies. The ‘Home & Family’ tab has videos on latest recipes, cooking, crafts, home decor and DIY tasks. To view the programming on your television, speak to your cable TV operator. You can also catch the shows and episodes live online. You can select the cable providers to get started. The list includes U-verse, Verizon, Suddenlink, Dish, Optimum, Spectrum, DirecTV and Xfinity.

Hallmark Channel movies and Hallmark Movies & Mysteries originals can be purchased with your local retailer, Walmart, Target or Amazon in DVD format. For Hallmark’s own streaming and on demand service, there is Hallmark Movies Now. There is monthly as well as annual subscription. For more information or queries on subscription, refund, cancellation, career/jobs, or others, reach the Hallmark Channel support.


  1. Millie McGillivray Reply

    My daughter, friends and I love Hallmark….but you write stories about the same thing…no more cooking, wedding planners, etc. That’s why we love the Love on Safari, Hearts of Christmas, Love at First Bark, Royal Wedding etc. the story line is different. I love Lacey Chabbet and Danica Mckellar but we see them in too many of the films. Lets see more with Arielle Kebbel, Autum Reese, Jill Wagner, Erin Krachower, Holly Robinson Peete and Emelie Ullereya. Why have we not seen more of Jon Cor, Kevin McGarry? We do love Andrew and Kirstoffer Polano. I am also sick of Golden Gilrs, I love Lucy (I am 80 yrs ;old and that was when I was in high school).

  2. Please forgive Lori Laughlin , she made a mistake , who hasn’t ? It is so sad that any mistake that someone makes today people go crazy , don’t take away peoples livelihood. Run the shows and if ratings go down then do something about it .
    Now onto another subject . Your new show morning mysteries is very disappointing. Poor script, we’ve seen this all before , know how it ends 10 minutes into the show . Poor acting sub standard for what we are use to from Hallmark . Will not waste my time watching again . Discussion today with friends was a big thumbs down ?. Maybe Al Rooker should have stuck with the weather .
    Let’s keep Hallmark mystery movies up to the standards that your viewers have been used to !!

  3. Gerry Johnson Reply

    I am totally sick of shows like the Golden Girls, Frazier and I Love Lucy. We have seen enough of them already. Hallmark Channel should be strictly movies as far as I am concerned and shows like When Calls the Heart. I also think that Lisa Winchel would be the perfect replacement for Lori Laughlin as Abigail. I saw a movie a couple of weeks ago and she looks somewhat like Lori and seems to me to be the perfect choice of all the ones that I have seen being considered. I also agree with the lady that is sick of Lacey Chabot. I don’t even watch her movies anymore because I am sick of her. Some new story lines are needed as well. I agree that the movie where the soldier gave his kidney the to girl that needed it at Christmas time was fantastic. I watched it 3 times. We need more shows like that. Also some of the reruns of the shows of the past is really boring. We’ve been watching them for years and do we have to watch them for the rest of our lives. Please get on with When Calls the Heart because there are millions of us Hearties out there that does not want this show to end so please get Lisa Winchel who is the perfect Abigail replacement. I believe people will love her in that role.

  4. Please do not take Lori Loughlin’s movies/shows off the air. Yes she made a mistake but its a bigger mistake taking her movies/shows off the air. She is NOT the only actor/actress that will be missed. All the other actors will be missed for sure and to punish them as well is not fair. May I make a suggestion and continue playing them and watch the ratings. If the ratings fail then deal with it as you would with any other shows that have ratings fall. If the rating stay high then leave the show there. Her shows should be dealt with however the public views them… If we watch them then leave them alone, if we don’t then by all means remove them BUT LET THE PUBLIC DECIDE….. PLEASE AGAIN, SHE IF NOT THE ONLY ACTOR WE WATCH THE SHOW FOR

  5. Hallmark Channel and Movies and Mysteries is pretty good, but WHEN will you INCLUDE more ACTORS AND ACTRESSES of COLOR? It is disappointing to see one or two people of color in your new movies. Kudos for adding Holly Robinson Peete to the movies and mysteries, but what about the spring movies that are on regular Hallmark? Also, while I do love Christmas, I think because Hallmark basically starts showing Christmas movies on BOTH channels in OCTOBER, and then you have a MONTH in the summer, do we really need Christmas movies on Thursdays? Please . . . . Give us a BREAK.

  6. Lori Loughlin, I think you broke the ties too soon. I don’t agree on the method she got her girls into higher education, but this is something the rich and foreigners have gotten away with, because the schools allowed it. (that’s the real crime). Or is this political because she could be a republican? I think she could recover if she was given a chance.

  7. Brenda Shideler Reply

    I love the Hallmark shows! And I love Lori Laughlin! I just wanted to express my anger at your recent decision to cut ties with her. Though she made a poor choice in attempting to short circuit the system by paying for her children to attend good schools, I feel the schools are actually more at fault for allowing such bad behavior. This does not feel like a moral wrong, but a societal norm that needs to be addressed at higher levels. She is being targeted because she is famous. She admits to being in the wrong. No cover-up or blame. Please reconsider and stand behind this good woman.

  8. kathleen miller Reply

    I notice that when watching all Hallmark movies now through my computer that closed captions is showing. I checked my settings on my computer and they are off. Is there something set within the movies now since I was not experiencing this issue when watching all movies during Christmas? Is there a way to turn off?

  9. Hallmark has a very large, extensive collection of good movies that are rarely broadcast. Why do you run the same movies over and over and over??? Also, please challenge your writers to come up with new and better story lines. You can only watch so many cupcake bakeries, family farms, ranches or vineyards be saved, or people falling back in love with their high school sweethearts without it getting a little sickening. It seems like there are only about 3 or 4 cookie cutter Hallmark plots that get used again and again with minor changes. My favorite recent movie was about the young woman who needed to have a transplant and fell in love with her donor. Very refreshing since it wasn’t the typical Hallmark story line. And a couple more things that irritate me: the first kiss is ALWAYS interrupted, the ending ALWAYS has an argument and then a make up in the last 90 seconds. Oh yeah, tell your writers that smoke does not set off the fire sprinkler system. Heat does this, not smoke.

  10. Kim Jankowiak Reply

    My mom and I are long term fans of the Hallmark Movies and Mysteries channel. We prefer the old favorites. Unfortunately every long weekend and far too many regular weekends we’re stuck with Monk and Psych. Really? Monk every Saturday? Please take into consideration those of us who work during the day and can’t stay up to watch late night. We’ve started buying Diagnosis Murder and Murder She Wrote on DVD.

  11. Carolyn Marie Reply

    We love some of the Hallmark movies, but especially movies with Autumn Reeser in them. For some reason her movies are exceptional (not the same old plot with revolving actors). “A Country Wedding” and “Valentine Ever After” are fantastic movies. Definitely my favorites. She’s an excellent actress and her leading men(uncommonly seen in Hallmark Movies)are very attractive and likable. Can’t wait for more movies of that caliber (plot and actors) from you. (P.S. we like the actress Lacey C. but it seems like she’s just in too many roles-makes it hard to engage in a movie when you just saw her in a different role in a previous movie.)I’m glad you don’t over-play Autumn Reeser and that you save her for very special shows. We all can’t wait for her next role. BTW, Losing Jack in “When Calls The Heart”, meant losing us as a viewer of that show. Thanks,
    The Dana Point, Ca. Hallmark fan club

  12. DONNA S LEE Reply

    How many times in one week do you have to show “Autumn in the vineyard? Don t you have any other movies you can show? I can think of a hundred other movies. I am so sick of this movie!!! Find another movie to put on

  13. Greg Chapman Reply

    Your network is very negligent on posting your new mysteries on the IMDB database. Your shows should be posted BEFORE they air. They seldom are.

  14. Tammy LeFevre Reply

    Please, please, please…….coming from a huge Golden Girls fan, ENOUGH sappy movies. The ‘Girls’ have been put on the back burner enough. There are WAY too many movies now. There are so few regular entertaining shows any more. The ‘Girls’ keep getting later and later, then removed during the holidays. The ‘Girls’ are a nice break from the movies. Hallmark should be called Harlequin romance instead of Hallmark anymore. ENOUGH please.

  15. carla Fleming Reply

    Hi I have a wonderful idea for a Hallmark commercial involving my uncle in a nursing home. He receives so many cards this year but this is a different story

  16. Why am I not able to watch Hallmark movies on my computer? When I click it asks for me to sign in to my cable provider which is xfinity, and yes I have Hallmark channel on my cable. It signs me in and says that I am signed in and ready to watch but then it takes me back to the sign page to pick my provider again. I got it to work one time and have not been able to get it to work again. Very frustrating!!

  17. Jan Starnes Reply

    I’m sure there are many grammar errors made in most movies and TV shows; however, there’s a consistent one, an obvious one, made in every Hallmark movie I’ve watched the past months–and that’s a lot of movies! It’s like the script writers have been taught the wrong grammar rule. I would love it if this could be corrected in the future:=).

    Incorrect grammar being used (example)
    “I’m so happy that your mother sent the pumpkin
    pies to my sister and I.” (“I” is incorrect)

    Correct grammar (example)
    “I’m so happy that your mother sent the pumpkin
    pies to my sister and me.” (“me” is correct)

    Here’s how to determine why it is correct:
    If you’re having trouble deciding which one to use in a particular sentence, here’s a hint: Take out the other person, and it should be clearer (take out “my sister” and you can easily see the word choise is “I”.

    I’d appreciate it if you pass this along to the appropriate people–it really is distracting to those of us who have a good command of grammar:=).

  18. I love your Christmas movies and I wonder who decides what movies get put on dvd. I really enjoyed the movie Matchmaker Santa with Lacey Chabert and it had Florence Henderson in it. I don’t know if it was Florence Henderson’s last movie. I would really love to have it on a dvd. I looked for it last Christmas to save it and I must have missed it. I enjoy all of your new movies but I also love seeing all of the old one too.

  19. There should be Hallmark Shows on Hallmark like Golden Girls that was taken off till 12:00am.
    Why not 10:00 10:30 11:00 11:30 episodes of Golden Girls.
    There can still be movies.
    There should be a Movie where girls are having fun for a Sleep Over for 20 – 29 year olds eating ice cream having fun I think it should be more about than just love romance Guy and Girl because a Girl has to be able to love herself and she’s not instead she’s hoping that this guy is gonna love her she has to respect herself for the man to respect her so I thought slumber party where they could find they have more going for them then they initially thought.
    Learning they are beautiful not just on the outside but the inside learning about God and Laughing having Fun…

  20. Rick Monsey Reply

    With all the great Hallmark movies that have been made, I truly do not understand why there are so many repeated movies. When I heard that Hallmark was going to show movies from 2 til 10PM on weekdays I was looking forward to watching. Now I have become bored because in one week you have shown repeated movies on a regular basis. All you have to do is look at your schedule. There are so many great Hallmark Hall of Fame movies that would be great to watch but Hallmark consistently repeats movies shown on prior nights
    Why can’t you go into your archives and show movies on a non repeat basis? Your channel will be less boring with truly different movies each night using your vast library of Hallmark movies. WHy are your movies repeated so often to the point where it gets boring watching your station?

  21. Sharon Parpart Reply

    What’s with airing The Golden Girls so late (11 p.m. in Minnesota)? I patiently, well maybe not so patiently, waited through weeks of boring Christmas movies, anticipating the beginning of January ‘s Golden Girls return. Pls schedule it earlier. Ten p.m. is just fine. Prior to November’s hiatus, it aired here beginning at 9 p.m. that’s fine as well. My springer would fall asleep each night to the show’s theme music. She’s having a difficult time with her sleep schedule as the show now doesn’t air earlier. I fully agree with her. PLS SCHEDULE IT EARLIER!!!!

  22. Anne Krzyzak Reply

    I am really upset with Hallmark I pay for it on my dish TV but all of a sudden was gone for the summer went to watch the good witch now I have to pay for it in addition to paying for my Hallmark Channel what is going on I’ve called and left messages and messages and somebody cut as return my call in three weeks

  23. I just wanted to thank you for showing the 2019 Rose Parade without commercials. I used to watch the parade on the HG network, but thy elected not to show it this year. By accident I found that it was playing on the Hallmark Channel and was so totally pleased that it was shown without commercials. It made my holiday totally enjoyable. Thank you Hallmark.

  24. Carol Santschi Reply

    Thank you for airing all the wonderful Christmas movies. I love that you are playing movies daily until midnight but honestly, you could play movies 24/7 without the other 1/2 hour shows. It is so comforting to wake up whether in the middle of the night or in the morning to a Hallmark Movie. Please reconsider playing movies 24/7. Thank you.

  25. Kim S.Luxhoj Reply

    Hi. I’m an avid Hallmark Channel viewer, especially during the holiday season. I love the actors and the happy endings you produce, however, I have one request. Could you please hire actors Marc Blucas and David Alpay for more of your productions? I find them to be interesting professionals with much depth to explore.

    Here’s to a Happy New Year and, hopefully, more of Marc Blucas and David Alpay.

    Kim S. Luxhoj

  26. Michelle Wascom Reply

    I love your Christmas movies! This year I was watching movies on both channels and recording what I couldn’t watch. I still have a few on my DVR to watch. I love the beautiful settings, as I have never experienced a white Christmas myself. However, that being said, it would be nice to see at least one movie representing those of us who rarely get snow. There is more to Christmas than ice skating/skiing, heavy coats and scarves, and Christmas tree lightings in the square. Here in south Louisiana we have some beautiful centuries-old traditions, such as Christmas boat parades, Pere Noel, and bonfires on the river. I think it would be nice for your viewers to see our traditional French celebrations, and also to show your viewers how people in our type of climate celebrate without snowball fights and snowmen. Quite frankly, so many of your movies are different story but same packaging, though I do enjoy seeing that packaging. It would be nice, though, to see our culture represented. Thank you for your time.

  27. Just wanted to let you know that the 2018 TV movie Christmas at Graceland is very good. Always liked Kellie Pickler and setting the story at Graceland was an added bonus. I’m Jewish, and I enjoyed the movie very much.

  28. Why is the Hallmark Christmas channel not using Hallmark ornaments!
    I pointed this out in 3 stores and to my family and friends. Christmas Eve had the worst decorations. The wreathes didn’t match and some looked bent.
    I am curious why you don’t use the Hall ark products? I have close to 300 and my mother has even more. Then my brother family, nephews, nieces. I can go on. I would love to hear your answer.

  29. Phyllis Huffman Reply

    For the past few years I’ve watched your movies, but one thing that bothers me is that the scenery in the movies is showing snow, but there are green leaves on the trees! This just takes away from the winter feel of the movie(s). Please do doing something to not show the green leaves. Evergreens are fine, but people know when there are leaves on the trees!

  30. John Johnson Reply

    What I don’t get is why I have to use a paid TV service to watch Hallmark programming and why is it on some and mot others like Netflix? The reason I’m asking is you are running all these shows with commercials which means your getting paid like a movie on NBC. So why must I subscribe to to a pay channel to watch it? Not all of us get the live the life of luxury!

  31. Jim Johnson Reply

    We love the quality of shows you have on Hallmark especially the Christmas movies. But there is one type of scenario that drives me nuts. When it snows it doesn’t stick to the actors. They can come inside from a blizzard and don’t have a single flake of them. That be like coming in out of the rain and not be wet. I know the snow is added in post production but really. Can you have the special effects guys at least put some snow on the actors when they know the scene will be calling for it to be added later.


  32. Kathleen Mertens Reply

    I have long been an avid Hallmark movies watcher (my husband says rabid). I am aware that now more than ever, Hallmark is making a big impact with its programming. I just wanted to voice my opinion on the casting changes I have seen in this year’s Christmas programming. About time! While I am a white middle aged woman, I have been feeling really uncomfortable for the last few years seeing how white your casting was. Then, the last year or two we saw people of color as friends or supporting players. It is so great to see this year with real changes in diversity. Congratulations! Big improvement and while slow in coming, much appreciated. I love watching casts that reflect the population a little more accurately. Thanks. I hope you are receiving all the commendations you deserve. Keep up the great work.

  33. It seems Hallmark turns a deaf ear regarding viewer feedback! We’ve passed this along a while back. Alicia Witt is not an actor!!! She’s boring, speaks in a monotone voice and has zero ability to establish any depth to the character she’s attempting to play. If you bring up her name in a conversation, someone always comments, “I refuse to watch anything she’s in”. I would think you would like to make programming better, however, you don’t seem to appreciate constructive feedback.

  34. Movies on both your Hallmark Channel and Mmm channel are not playing all the way through They get halfway through and then switches to a different movie Tried calling the customer service number to report and could not get through or leave a message

  35. Elaine Witmer Reply

    I have been watching hallmark for over 20 years I absolutely love your shows and movies especially your Christmas ones ! I wanted to make a request, not just me but many others would like to see more of the older Christmas movies aired instead of seeing repeats all the time though out the next two months, It would be awesome to see A Season for Miracles(great movie)and even The National Tree was another really good family movies.
    Thank You for taking this into consideration, Elaine Witmer

  36. Gary Omernick Reply


    Your recent movie offering, “Love at Sea,” included a line that went something like, “I would rather have a root canal than go on a cruise with Packers fans.” Well, I am a Packers fan, and we have one of the largest fan bases in the NFL. Why would your writers intentionally alienate a large group of viewers for no reason? Just a dumb move on your part.

  37. Barbara M Badanjak Reply

    I love the Hallmark Channel and Hallmark movies & mysteries and especially love all the mystery shows such as Emma Fielding, Hally Dean & others. When will you be showing some new ones of Emma Fielding? When will you stop showing so many repeats and show more new movies? Since everyone has seen EVERY episode of Monk, Murder She Wrote, Columbo and others at lease 4 times can’t you put new ones on so we do not feel cheated. Paying extra for your channel is not giving us more shows just old ones we see over and over and over. Call me tired of ALL TV.

Write A Comment