Contact Grammarly: Find below customer service details of Grammarly, including phone and email. Besides contact details, the page provides a brief overview of the software company and its services. Reach the Grammarly customer service below for complaints, queries or feedback.
Head Office
Grammarly, Inc
548 Market Street, #35410
San Francisco, CA 94104
United States
Customer Service
Phone: (888) 318-6146
Email: [email protected] (general)
Email: [email protected] (partnership)
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About Grammarly
Grammarly is a grammar checking tool that was first launched in the year 2009. Used by students, content writers, bloggers, business professionals, among others, Grammarly is a powerful tool that checks grammar, style and plagiarism. The automated proofreader can check for more than 250 common grammar errors. It is used by millions of users worldwide. The free and premium products are also licensed by more than 600 leading universities and corporations.Currently, Grammarly’ services are used by over 3 million registered users worldwide. The company is headquartered in San Francisco, California.
Users can try the Grammarly’s online text editor or use the free browser extension for Chrome and Safari. Besides the free versions, there is Grammarly Premium that enhances the performance, identifies complex writing errors and provides vocabulary suggestions, citation suggestions, among others. There is monthly, quarterly and annual subscription plans customers can look for. The Plagiarism detector with the Premium plan checks more than 8 billion web pages. Additional features include integration with Microsoft Office, details of definitions and synonyms, allows to access documents on multiple devices and provides access to desktop apps.
You can subscribe to a premium plan using Visa, MasterCard, Discover, and American Express cards. PayPal as well can be used for payment. If you are already subscribed to Grammarly services, you can manage same by signing in to your account online. If you dint know, Grammarly also offers human proofreading services under its Proofit service. The proofreaders check for errors in grammar, spelling and punctuation, and can revert within 24 hours. For more information or queries on payment, cancellation, subscription, technical support, or others, reach the Grammarly customer service.
I ordered the premium membership then five minutes later uploaded a doc to be edited and I didn’t like how Grammarly worked so I canceled my subscription. I was charged $139 to use Grammarly for 5 minutes to learn that I don’t like it. I need to be refunded that money. It said I was being billed $11 per month and I was charged $139 for five minutes of use. This site is a scam. DO NOT ORDER
I would like to speak to one of your customer service concerning ordering some additional services concerning spelling check, punctuation and general information regarding other services
Your website is like trying to find my way through a maze.
Can someone contact me so I can speak directly Thanbks for you help
Lou Sisbarro
Hello, I have noticed that you have deducted USD 139.95 from my account on 22/10/2018. I have NOT APPROVED or REQUESTED for this to happen. Please refund the full amount back into my account. I await your prompt response.
Hello grammarly!
I am emailing you already a second time and would like you to solve this issue! I created an account with you few months ago but had an issue with it, I had a crash during registration and somehow it created two accounts under my name and of course charged me twice for two different accounts even I registered just for one.I emailed you a screenshot of my bank statement, and asked to refund one payment,but nothing happened. Now when renewal came I was double charged again as for two accounts. I am a student and work that I could pay for my studies and £100 deducted as extra it is a lot of money for me! Could you please sort it out and refund me those two extra charges please as I am using just one account….
I signed up for the free trial and have just had my account bebted $81 dollars this apparently happened in January $81 again. I did not give approval for you to take any money out of my account so would appreciate if you return $162 to my bank account as I am a pensioner with little funds left at the day.
Hi
I joined Grammarly on the free site but I have been told that you have been taking $81 out of my account twice this year.
As I did not sign up to have that much money to be taken out of my account I would like both the payments to be returned to my account.
Have not been able to delete, unsubscribe to my free service. Have never had this problem with any internet services I have used. I question if this is a legit company…..I doubt it!
I was planned to subscribe this Grammarly, but by seeing above comments I am affording to subscribe. Is this tool really that much fake, if there is no customer care how it could be a business. If all the above comments are right, It is so shaming to the US to give permission for this type of business. How is Grammarly deducting the amount from customer accounts without notice? That too when I approach them through the mail they are not replying me.
I was charged $140 today for a membership in which I DID NOT sign up for. I’ve never heard of this site until it shows on my banking statements. I want a refund ASAP.
I only wanted to use this website only for one month and I was charged for a whole year. I cancelled my subscription. I want a refund of my full amount. I await your response.
I have TRIED repeatedly to get logged into Grammarly. I have sent a message MANY times trying to get assistance, but all I get sent to me is a link that has nothing to do with my login issue. I want to reset my password. It will not allow me to reset. It only requests that I log in. I asked for someone to call for helping me, but they have remained silent for HOURS!
Why am I am paying for a Premium product but no one is helping me?
I want to cancel all services with your company Grammarly. I like what I have learned and, when working properly, the corrects it makes for me as I am writing. BUT since I cannot get into my premium account that grammarly is charging me for , I am closing my PayPal card and my Visa so I will not get charged again for a product I cannot use. What a shame there has to be some greedy scammer running the show who dies not care about the customers.
I have been waiting an hour to be helped by your “24 hour” customer service. I was charged for a subscription renewal that I never approved. I would like my money refunded. You can see my activity in grammarly, I haven’t used it in months. I would like to be contacted over the phone. I would never recommend this service or use it in the future.
You guys have charged my account without my approval return my money now. I am not in school any more so i don’t need it. I have already reported you so please return the money. if i need it i will but now i don’t.
I just signed up for the membership and already having issues. How can I cancel my subscription? I know how to spell but have issues with punctuation that’s why I signed up it’s not giving me that option… It really think this is a scam !!!!!
It seems like this site is a ripoff.
I tried to send heaps of emails but no reply.
Even tried to ring their customer service number but no one answers the phone.
March 24, 2018
I think my number is # is 9584
I upgraded my account in 2017 and has never been able to get the full benefit of an upgraded member, after many tries I finally got in touch with a representative who recognized that I was a paid member, she told me to disconnect and reconnect as an upgraded member but that did not work for me. I wrote her back to cancel my membership but never got any response…My bank card was just hijacked for another payment in the another $180.48 until this day I have not been able to use your upgraded system. I have NOT APPROVED or REQUESTED for this to happen. Please reinstate the full $180.48 back on my credit card…I await your prompt response.
I have an issue sighing my account I have a subscription that expires until august 2018 but it wont let me use my account. I could sign in but I cant do anything with I. if this is how it works I will not renew my account.
Dear Sir: I did not sign up for this service but these
little round green demon balls are showing up in my in box while I am trying to compose emails.
I have tried to call the 800 numbers but to no avail. I do not wish to sign up or have this “service” but only to have them to stop pestering me. How do I get rid of these littel green balls…sometimes other colors??? My name is below. Just discontinue all contact please…just remove me from your disservice. Mike Clute.
I purchase the monthly for 29 something, Oct. 23, 2017, and today is October 23rd. I tried using Grammarly and its not for me. I have 7 days to cancel and get a refund. I would like to cancel my subscription and get my refund back. PLease expedite this process. I am requesting the refund within my 7-day timeframe. Thank you and I look forward to hearing from you tomorrow, Oct. 24th, 2017. Thanks
I signed up for the free service I do not like it I also do not want to do business with any company that does not allow you to reach them by phone I do not want your free or any other service How do I get Grammarly off my computer ? Oh yes I know I have a few mistakes in my comment and at this point I do not CARE. Your ads are misleading and your customer service does not exist !
Linda Hansen
I have been trying to get in contact with someone because I forgot my password and I can’t reset it. I try resetting my password many times and it keep telling not connect. If I cannot get in contact with someone, I don’t want this services. It’s ashamed you cannot speak with someone when you are having a problem. Still you are taking monies from people account.
ALL I CAN SAY IS DONT PURCHASE THIS PRODUCT . YOU STILL HAVE TO PAY TO GET YOUR PAPER PROOF READ AFTER PAYING 136.00 WTH . I WANT A REFUND . THERE IS NO PHONE NUMBER TO CONTACT ANYONE .
I am not sure what is going on with my papers corrected in Grammarly. Whenever the corrections are being made, it is showing up on my final documents for printing. Can someone please assist me with this.
I used grammerly over a year and a half ago . I was just billed on my account again. This was not authorized by me. I would like the charge taken off my account.
Grammarly had withdrawn £109.98 on the 28 June 2017 which I was not aware of. I have finished my studies and I don’t want it anymore. I am conscious that i did not set any direct debit for that. Pls look into this and I will be very happy if they can refund back my money. Thanks for your understanding.
MIATTA BIO-RIECHERS
Grammarly is great when it works. They have NO Customer Service phone assistance! Hard to believe but true. My service hasn’t worked for weeks and I cannot figure out how to fix it. I will NEVER consider renewing. I even have the premium service, what a joke!
I would like to cancel my subscription for Grammarly Premium. I have been having problems with Grammarly since I upgraded to Grammarly Premium. Grammarly is not working with my Microsoft Word 2013. Whenever I tried to check my articles for errors on the bottom right side of my screen I see advanced issues when I click on it for correction it takes me to your web page that shows Choose your Plan for Grammarly Premium, but I have already paid for a subscription. So I checked my bank account to make see if my payment went through. My bank statement shows Grammarly has a withdrawal of $139.95 pending. I upgraded to Premium to help me with my articles but I can’t us it with my Microsoft so for this reason, I would like my subscription canceled. I know that I have up to 7 days to cancel and get my full refund. If you need me to send you an snapshot of my bank statement please let me know.
Hello Grammarly, i paid a monthly premium for £24.09 on the 2nd of April 2017 but when i wanted to use it is asking me to purchase the premium again so am confused.
The money is already out of my account.
When i paid the money i only used it for that day.
Please help.
Hello, I have noticed that you have deducted $184.66 + $5.53 foreign currency fee from my account on 29/10/16. I have NOT APPROVED or REQUESTED for this to happen. Please refund the full amount back into my account. I await your prompt response.