Find below the customer service details of Glossier. Besides contact details, the page also offers a brief overview of the company.
233 Spring Street, 10th floor,
New York, NY 10013,
Email: [email protected]
Founded in 2014, Glossier is a cosmetic brand that focuses on beauty routines and is in the market with skincare, makeup, fragrances and body care products. The story of Glossier goes back to when Emily Weiss, a fashion assistant at Vogue, started blogging about makeup in the early morning hours before reporting at the office. Her website was a sensation, and in just a year, it started generating ad sales. With a good source of income at hand, Emily quit her job at Vogue and founded ‘Into the Gloss’, in 2010. Into the Gloss was more of a mecca to women who were all ears about the latest skin trends and makeup products. The platform was interactive, where people with similar interests communicated with other beauty fans. Weiss was monitoring the portal, and based on the interactions, she got a more clear insight about the likes and dislikes of beauty enthusiasts and she started developing her beauty line, Glossier. The company was launched into a much receptive audience of ‘Into the Gloss’ which had a following of 1.5 million.
Glossier has a product range of 40 SKUs, and all of them are focused on skincare, colour cosmetics and fragrances. The idea of the brand is to celebrate natural beauty and not the painted-on kind of artificial cosmetic products. The initial collection of Glossier included four products: a priming moisturiser, a cleanser, a misting spray and lip balm. These four products got the company rolling, and the rest is history. Some of the current favourites of the company include Milk Jelly Cleanser, Super Bounce, Super Pure, Future Dew, Super Glow, Priming Moisturiser, Priming Moisturiser Balance and Bubble Wrap. Glossier has been named as the top beauty brand by Teen Vogue, Nylon, Allure, Glamour and Cosmopolitan The company has won the Digital Innovator award of 2015 and was also named as top start-ups of 2018 on LinkedIn’s Top Start-ups list. Shopping on Glossier is easy. You can either browse a particular category or click on ‘shop all’. Once you have added the items into the bag, you can proceed for payment using MasterCard, Visa, Discover, GPay or PayPal.
The estimated shipping time varies according to regions. It takes 5-7 business days for orders to ship in the United States under standard shipping and 2-3 business days for shipping under ‘Rush’. Glossier ships to the US, Puerto Rico, the Republic of Ireland, Denmark, Sweden, France and Canada. If you wish to return or exchange any of the items ordered, you can reach out to the service team via email. The team will assist you with the return or exchange process. Customers do have an option to cancel within one hour of placing an order.