Find below the customer service details of Glasgow Central Station. Besides contact details, the page also offers a brief overview of the rail terminal.
Address
Gordon Street,
Glasgow G1 3SL,
United Kingdom
Support
Phone: 03457 11 41 41 (station queries)
Phone: 0344 811 0141 (ScotRail)
Phone: 03457 48 49 50 (National Rail)
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About Glasgow Central
Glasgow Central Station is one of the principal railway stations in the United Kingdom. It serves as a major transport hub for Glasgow, Scotland and is also a popular tourist destination. Whether you’re traveling for business or pleasure, you’ll want to make use of the many amenities and services this station has to offer. This guide will provide you with tips on how to use Glasgow Central Station, from booking tickets to finding the best routes and schedule.
Glasgow Central is the 12th busiest railway stations in the United Kingdom and the busiest in Scotland. It serves more than 30 million passengers each year. Opened in 1879, the station has been extensively redeveloped and expanded over the years, with its most recent renovation completed in 2010. There are 17 platforms in the station, and trains serving the West Coast Main Line, CrossCountry, East Coast Main Line, and Scottish Highland lines. Glasgow Subway system also serves Glasgow Central. On Gordon Street, the Central Hotel faces Central Station. This hotel once occupied a prime position on Glasgow’s station concourse and was considered one of Glasgow’s most prestigious hotels.
There are a good number of amenities available at Glasgow Central Station. The station offers waiting rooms, trolleys, a station buffet, baby changing facilities, showers, telephones, WiFi, ticket machines, a web kiosk, ATMs, wheelchairs, among others. Also find coffee shops and restaurants spread across the station. A large parking area facility is available for two wheelers and four wheelers. You can park your vehicle at Glasgow Central Station NCP. In addition, several other parking facilities like St Enoch Shopping Centre Parking and Radisson Blu Hotel Parking are available at the vicinity.
Glasgow Central is open Monday to Saturday, 4am to 12.30am midnight. Sunday is an exception with the station opening late at 7am. Tickets can be booked at three ticket halls. ScotRail operates two of them (main concourse and Argyle Street entrance) and Avanti West Coast operates the third one at the Gordon Street entrance. Additionally, Avanti West Coast operates a dedicated customer lounge next to Platform 1 and a First Class lounge. Cancellation and refund requests can be placed online or by visiting nearest ScotRail ticket office if you purchased your ticket there. In case of lost baggage, you can contact the ScotRail office at the station or call them at 0330 024 0215. For luggage storage, you can approach Excess Baggage Company counters at the station.
The popular destinations from Glasgow Central are, Carfin, Bishopton, Gretna Green, Paisley Gilmour Street, Dunblane, to name a few. Popular train services include CrossCountry, Caledonian Sleeper, and TransPennine Express. The train schedule is available on the ScotRail website.
This article provides an overview of Glasgow Central Station, including its amenities, parking facilities, ticketing, lost baggage and connecting trains. If you’re in the Glasgow Central area, the rail terminal can be the best place to plan your journey.
I recently received passenger assistance at Glasgow Central & Irvine rail station, and I would like to say how wonderful the staff were with me. I have 2nd stage progressive MS, that gives me mobility issues. I cannot walk far and the assisted transfer from my arrival platform to departing platform (Irvine) was so lovely, and the same for the return. I have good days and bad days, but even on a good day I would have really struggled to make that walk. The staff were so kind and accommodating.
I required help from your assistance team this afternoon, I hadn’t booked and was struggling with post operative knee replacement and using two walking sticks . Within minutes of my friend using the call button two of your staff arrived and arranged for us to be taken by buggy to the ayr train at platform 10 . Fantastic service and your staff are a credit to your customer service , many thanks .