Contact Game Stores: Find below customer service details of Game, South Africa, including phone and email. Besides contact details, the page provides a brief overview of the discount retailer and its services. Reach the Game customer service below for queries, complaints or feedback.
Head Office
9th Floor, North Tower
Liberty Towers, 214
Samora Machel Street
Durban, South Africa
Customer Service
Phone: 0861 426 322 73
Phone: 0861 002 233 (Game Account Card)
Phone: 031 534 5700 / 011 776 4600
Email: [email protected]
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About Game Stores
Game is a leading discount retailer in South Africa that began operations in the year 1970. The first Game store was opened in Durban, South Africa, and now it has over 110 stores in 12 African countries. It is owned and operated by Massmart Holdings. Game assures customers lowest price on a wide range of products. If after purchase a similar product is found on a lower price tag, you can even claim the difference amount within 21 days.
To locate a Game store nearest to your address click here. Products that can be shopped at Game stores include appliances, smartphones and accessories, computers, electronic accessories, baby apparel, gaming products, hardware, furniture, jewellery, luggage items, sporting goods, toys, among others. Under appliances, you have air conditioners, cooking appliances, fridges/freezers, fans, heaters, stoves, microwaves and washing machines.
Customers can take advantage of the Game Account Card, a credit facility that allows you to shop at stores across South Africa. The account card comes for a monthly service fee and includes insurance and other benefits. There is also Game Finance for payment options from 12 to 60 months. On the website you can find the products that will be available at Game stores and even know the features and specifications before purchase. For more information or queries on payment, refund, cancellation, store locations, warranty, or others, reach the Game customer service.
Bought a brand new Samsung Washing Machine at Game, Greenacres branch PE. When we used it after arriving at home, it displayed an error, 4E error. This is despite pipe conections and all other settings being in order. We called them and they advised us we send them a till slip which we did. Its almost three weeks now and they have not done anything about it. I can confirm that they did receive the slip because I phoned them. They told me they are still waiting for the availability of a person who would come and check it. My question, should we be made to wait this long? Were we not supposed to be sold a product that is fit for its purpose, without being subjected to this inconvenience.
David
I purchased a stove at Game the Glen on 16 July 2020. I needed it to be delivered in another province KZN. Such a pleasure shopping at Game the Glen. My order was processed within 20minutes. The sales rep contacted Game in Pietermaritzburg enquired stock availability, Invoiced the product, arranged delivery, I paid. Transaction completed in 20minutes. Easy peasy. Thanks guys. 5 stars for customer satisfaction. Keep up the good work!!!
I am writing this in tears , yesterday the 7th July 2020 at Game Store in Setsing Phuthaditjhaba Qwaqwa I experienced the worst traumatic experience. I am still thinking about this today and tears are flooding. I went there to withdraw cash sent , cashier helped I gave out reference and entered my pin . The process wrote approved , she then handed out my cash gave it to me and I left to look for a shoe rack availability which I needed month end . Five minutes later I saw the cashier coming to me running , I’m shocked and surprised as to what is happening.
She pulls my hand with a relieved face saying I’m so glad to find you here. She then takes me to the till explaining to me there has been a mistake I wasn’t supposed to get that money their I should return it to her . Left confused I asked her to repeat the process , the system wrote the voucher cannot be redeemed meaning it has been used . That simply meaning my cash sent was out . She then called other colleagues of her trying to see what happened. They couldn’t find solution. An hour later of me looking at them trying to find out what happened, another lady who is a worker there comes with a rude tone telling me I must just return the money and leave the store . People were looking at me like I’m some criminal who just stole . I was humiliated and embarrassed but I needed the money desperately so I kept waiting for a solution to this . They ended up ignoring my existence there doing their thing until the store closed . It’s two hours later a security guy called Victor Twala comes try to understand and tries to find solution . We could still find none , all what they said is just return the store money and go to your bank . 4 hours later it’s 8:30 pm I’m hungry, thirsty and wanted to go home , a so called lady said to be the manager comes talks to the security saying that I must just go borrow money from my neighbors and don’t involve the store in this . I overheard this and I couldn’t believe it was the manager when I asked where was the manager . She was rude told me she’s calling the police , they cannot wait any longer in the store because of my nonsense. I kept strong waiting . 8:40 pm at night since I got at the shop from 16:00 afternoon they have locked all doors and I felt like I was criminal imprisoned . Four police men came saying they got a call there was criminal activity happening in the store . They asked us to explain both our sides . The manager spoke ill of me and said I ddnt want to return the stores money and putting the cashiers job at risk . Luckily the police came with a solution to say they will pay out the money for me until the issue of this error is sorted . I kept the money . Police paid the shop . We all wrote our details for further investigation.
I have never been humiliated and disgusted by the whole manager who is supposed to be protecting both parties the customer and the employee. She was totally rude and inconsiderate.
I still don’t know what to do with this matter . I need to rest and rethink . Be calm and think straight.
Great service. At entrance of Centre staff there to assist and sanitize your hands then as you walk into shop Staff at front door to sanitize your hands and staff very friendly and helpful
Had no trouble finding what I required
I bought a laptop (Asus brand) in December 2019,which hasn’t been working properly ever since. I’ve been to Game countless times to try and request for a refund or exchange. But they told me about repairing the laptop 3 times before I fully get a refund. No repair has been done until this day.I’m extremely frustrated by this as I am a university student whose academic work is reliant on a laptop that operates as it should during this pandemic.
I’m not happy with Game
I was treated so badly this morning around 11 at Game store Greenacres in Port Elizabeth. Firstly i entered the store and went to the back where there was about 6 people standing close to each other with a game employee, i then looked around to see if there was someone available, i then saw a guy at the back, i asked for a way to speak to him only to find that the security was one of the 6 people and was blocking the road and they called the guy assist me, please not no distancing was observed there. I then enquired if i can buy a laptop or tablet for my son’s assignments, the guy told me know they cant. I asked if it was going to be lifted soon or not following the president’s speech last night , He then said ” It was sold Friday and Saturday and he doesn’t know when again, only head office will let them know
I then asked if he can find out from someone or call head office to find out so i can have information , he called a guy called Donnovan who arrived to speak to me and he didn’t even have a mask on, He then told me ” Mam” we cant sell the laptop, i then said i just want to find out when can we expect or if there will be days that it be sold like last Friday and Saturday and i said to him can’t find out and he said no. I then said i will then have to write to Game head office because direction should be clear to employees and he said you can write to the government.
I feel that is arrogant because every department or business has complaints department where if customers are not happy should be referred to than being referred to the government, i did not appreciate the way Donovann dismissed me, no professional interaction, no empathy or whatsoever.
I have had a extremely poor service from Games.I bought 2x HP 123 black ink cartridges as they were asked as an essential and I urgently needed them.I placed my order online the 13/04/2020 and did an instant EFT payment.I did not receive my order confirmation with order number the 13/04/2020 and followed up on the chat and communicated with Tanya.I eventually found my order confirmation in my email.I followed up on my order and given a generic answer about 3-5 delivery SLA but I did mention that is was urgent and on day 3 ended up going to the store to purchase ink at R599.I followed up on the Facebook messenger customer service about my order and was told that I needed to wait up to the 5 day delivery, then there was not stock, then I was told should I not get my items by 6pm on Monday the 20/04/2020 that I must let the customer service know and I would be refunded.I did that on Tuesday the 21/04/2020 and emailed customer service to and no one has contacted me,no response.
Hi there!
I live in Alberton and I visited my nearest Game Store as I needed Stay Soft. The staff quickly santized me as I entered. When I walking in shop, onr of managers asked if I needed assistance and I said “Yes”. I told him that I needed staysoft and he advised me to the isle I needded to go. I found the stay soft and thereafter when to the cashier and paid for it. The cashier was very friendly and provided excellent service. I will allways go back to game. On another occassion, I phoned the national call centre regarding the open view decoders. They provided detailed information about the price, product and location of the stores at which I could buy the decoder. Very excellent and professional service during lock down in South Africa.
Today I went to the Game store in Klerksdorp for a contract phone, the customer had to choose from three gifts when taking the contract. The gift I wanted was not in stock, so I told the lady helping me that I will wait till they get the stock, then she insisted that I have to choose from the two I did not eve want, she even threatened to cancel the contract, she then called her colleague to talk to me as she says I was being difficult, I had to choose the gift they imposed on me and I am still not happy. My writing to Game store is that why is it not that the customers are being told befeore signing the contract that they do not have stock on certain Items.
I would like for the Game store to give the gift I wanted as the promotion is still on and would gladly return the one that was imposed on me as I have a similar gift from the previous contract I took with Game. Thank you
I was so disappointed by the kind of attitude I received from the lady, as a loyal customer :(
A small bouquet! I don’t normally shop at Game (Greenacres Port Elizabeth) for groceries but was passing, so, dropped in to check price of “Kelloggs All Bran”.
I was very surprised to find it was on promotion at a very good price R49. 99 against normal price R 72.00. Also had a most friendly checkout girl on the till.
I will check your groceries more often in the future.
Thank you, Norman.
I would just like to say thank you for the Game team on Vredenburg Western Cape in particular the Manager Andrew de Jager and Reagan Banham (sales). I bought a tumble dryer from them two months ago and the machine was faulty and tripped the power. The Sunday I went to the store to inform Reagan about my complaint and he logged the claim early Monday morning I received a sms from Defy informing me that their agent doing their repairs will contact me. The agent contacted me the Tuesday morning to tell me they are going to visit me from noon onwards but good not give a specific time. I had to put in a half days leave to wait for them at my house. They informed me they could not be there the Tuesday afternoon and can only be there the Wednesday morning which i informed them that there will be no one at home and i will only be at home after 4pm. Thursday morning i phoned the agent i and asked them what was going on they then told me the repair guy was there Wednesday morning and no one was available again i explained to them that i was only available after 4pm they then informed me that they could only come and look at my machine the Friday afternoon. I then went to game and informed them about the whole situation. The manager of Game Andrew then phoned the agent to investigate. Whilst i was standing there i could hear the verbal abuse Andrew had to endure from the owner of the agency in order to get this issue resolved. i had to commend him because through it all he kept calm and tried to resolve the issue as peace full and respectful as possible. Long story short the agent picked up my tumble dryer from home that same morning and returned it later that day at 5pm fixed. So thank you Andrew and Reagan i really appreciate your help and effort in resolving my issue i wish we could have more people like you who take pride in their jobs and in excellent service delivery. For the agent ….well i can not comment on your service delivery because service was non existent.
I’m very disappointed to see that game stores don’t care what they fees people. Today I bought 3 packets of chocolate flavored lamingtons 5’s in a pkt, chocolate brownies 5’s in a pkt and mini chocolate flavored Swiss rolls also 5’s in a packet. I went home and started to serve guests only to find out they were spoiled, reached beyond expiry date because they even had mould like the one you find on rotten bread. The plastic covering them hid the mould so that you can be surprised when you get home. And when I opened my little boy took one of them before I could serve guests, now his throat is itching! Is this what we must experience for loving the store??? I’m highly irritated!!!
My complaint is regarding Game in Ballito Junction, Ballito. During the past few months I have bought a few items on sale. Not once was the price adjusted to the sale price, e.g. this week it was a packet of Nescafe Cuppaccino sticks. Previously it was Harvest Time oven bake chips & Frozen vegetable combo, a travel bag, 3-packet of Domestos,/Sunligt liquid/Handy Andy, a blanket.
If you do not check every item that is scanned, Game is sure to catch you. So unfair to the customers.
Yesterday the special for Catmor cat food saches (10 for R49) the shelf was empty and I had to go an look for someone to fetch more stock at the back.
On average only 2 till points are open. A couple of times there was no bar code on items. The cashier then simply leaves you standing at the till and go and see if she can find a bar code.
I think this is totally unacceptable!
Went to Game store Highveld Mall 15 Febr 2019 for specials advertise. Again the stores didn’t have some of the items in stock.( 20w Eurolux LED spotlights). I demanded to pay and they can order, which i did. After several calls to the store asking to speak to the manager and every call it’s a different person, promises made…. No lights yet???
My little brother went to game stores Menlyn yesterday to purchase headsets for his phone and tested them in the store and found that they’re not working. He then went back to the shelf and took another box of which was working and was harassed by the store manager and the security telling him that he has to pay for both, without any hesitation he paid for both and asked if he can exchange the ones that are not working something else the store manager( Hendriek) refused and wrote on the one receipt non refundable as he claims that this is malicious damage to the store property and he was thrown in a holding cell for 4 hours, confiscated his belonging and was told he cant even inform his family of what was happening. A friend of his who contacted me to let me know what was happening was also thrown in the cell with for trying to help resolve this issue. When i got to the mall after i was informed by another of this I was told by another manager Nenad that they could home and that they’re welcome in the store at anytime. I then asked them to call the police and open an actual case against my brother and his friend and i was told that they cant do that coz the police would take too long to come there.
I am not happy about this we are regular customers at this store and this is the treatment we get!… this is defamation of character!…you cant treat people like this!…
I bought a treadmill at Game Bela Bela, 2018/08/03 for the amount of R7999-00. I bought it for my daughter (13 years old) in order to prepare for the athletic season.
On 2018/12/19 I took it back to the same store as it had cracked in the middle of the running board.
Totally unacceptable as it was barely four months old and had barely been used.
Today 2019/01/17 the treadmill is still standing in the store and we have been unable to use it.(photo taken at the store reception)
This is the worst service I have received from Game,No feedback and nothing has been done to assist us.
Hi Jessica From Somerset west, Western Cape.
I love to shop at game Somerset Mall only problem are the customer service that are pathetic, at the cellular counter 90% of the time no cashier available, then you have to pay infront, come back with slip to collect, no visibility of staff in ilse,you walk around in store for more than half an hour to get assistants,when you go to service desk for assistants they will call relevant party over the air then you also wait almost 40 minutes for that person to come from wherever he/she was.Really Poor service.
Regards
Disappointing Service
Good afternoon
I also you like to logde a complain regarding poor and disgusting service received at your call center (0861002233 and fraud department) since last November 2018.
There is one of your employee who did a cash advance from my store card amounting to R7408.00.
I was asked to send an affidavit, copy of ID, front and back of card, bank statement and 3 signatures to [email protected] which I did on the 24/11/2018 (confirmed to have been received by Game employee on the same day).
I was promised that the fraud department (whom I suspect to also be fraudsters) will contact me soon for an investigation BUT to my surprise no one contacted me. Rather it is me who called in again on the 02/01/2019 (38 days later) to inquire about the resolution of my dispute BUT got the shock of my life when I learned that NOBODY has touched that dispute at your fraud department.
It must be noted that this is DISGUSTING to your customers if that is how you do business or you call this customer service. I have resend those documents AGAIN today as requested by the lady named Phelo but I will not do it again. I will pursue other avenues if I do not get help.
Regards
Frustrated and Disgusted Customer
I went to Game stores at Mall@Reds on Friday(14/12/2018) to buy a washing machine. The staff were not interested in assisting me and they sent the security guard to assist. He had no idea on the product and was referring to the Game Specials paper(I don’t blame him that’s not his job). I was so upset and left the store. I returned the next day and thought I would get better service.
The next day I purchased the washing machine and was promised it would be delivered on the Tuesday. On Tuesday I received an SMS advising that they will do delivery. I haven’t received the delivery and when I phoned Game, they advised that the washing machine is in the truck and I will definitely get it on Tuesday. Waited the whole day on Tuesday and haven’t received the delivery.
Yesterday(Wednesday), Mandla from Game promised me that I would get delivery. He said he would get back to me at 14:30. Got no feedback from him, and had to phone him numerous times and he told me 15:30, then 16:30 and eventually he avoided taking my calls. I tried getting hold of the manager and they kept on cutting my calls. When I eventually got hold of the Manager(Sarah), she said that she will sort it out and get back to me. She never got back to me and when I called her she said I will definitely get it yesterday as the item was in the truck. I asked for more info like the expected delivery time etc and she repeatedly told me that she doesn’t know and there’s nothing that she can do and no one at Game can help me.
I had things to do on Tuesday and Wednesday but i was promised to get delivery so I had to wait but got no delivery. Game is sitting with my money but refuse assist me and refuse to do delivery for my washing machine.
I always purchased big appliances from Game because of the good service they provided. But the service that they are providing now is absolutely shocking and disgusting. Management and stuff have a don’t care attitude and refuse to assist although this is a fault of Game, all they can tell me is “they don’t know and there’s nothing that they can do and no one at Game can help me”.
Is Game going to take my money and refuse to deliver the item???
The service at Game Gateway Durban is absolutely poor, the staff on the floor don’t like to assist, I went to purchase the play sets for kids (swings set) and waited for half an hour for someone to help me, the staff walk by and just tell you straight its not their department, the guy next to that department paged for help twice and still no one came to help, i had to go to the manager at the front to get someone to assist us. There were a lot of staff watching a soccer match at the back and not one person came to assist us. This is not the first time that we struggled to get help, there are a lot of staff at Game on the floor but refuse to do their jobs until you get a manager to force them and thereafter they just service you with an attitude. We are regular customers and sometimes the stuff are moved or changed and we cant find the items so we just need some guidance.
I was very dissatisfied when I got to the store at Nonesi Mall in Komani (Queenstown) only to find out the advertised cricket shoes from Kookaburra that are on special will not be available as they are discontinued at the store. The staff member said he can’t even get me a pair from another branch, there is nothing in the advertised brochure saying that the item is only available at certain branches. Pathetic service
Good Day Nevillie,
Not too sure if I would get any response but it’s worth a try after all the disappointment and highly irritable.
Background info- roundabout February 2014 I purchased a Hi Sense 50’ LED TV from the Festival Mall Game branch. I took the Hi sense because of the better warranty on offer than the other brands and also for peace of mind if something did go wrong. Reason why I bought the TV by you guys was to prove a point and was not happy with the service I received from your competitor (Checkers Home and Hyper) in the same mall. I swiped my Cheque card for +- R13000.00 because I took the Samsung Surrounds Entertainment system as well. Over the next couple of years I bought couple of appliances from your store.
Later that year I moved from my townhouse into a home. Low and behold last year 2017 as Murphy would have it – my TV screen went blank. Looked for my warranty and proof of purchase but to no avail. I called your branch/store’s Customer services to request assistance. I was met with resistance and not much help. I asked if the store kept records of purchases and so forth. I was told that there was a new system in place and did not have records of 2014 stuff. I was already pissed off to say the least because of the unwillingness of this lady to try in the least to help or offer any better advice (yes I have learnt from this experience when dealing with frontline, call centre or Customer service staff- take down details of whom you speaking you, time, date and what has been said). I wish I had done that with this lady who was not interested in assisting me. Having been frustrated by this encounter and rueing why I bought at Games. I guess the grass is not greener on the other side. I was in a predicament at the time and went ahead and got the TV repaired. Then in March as I was going through some documents I found my warranty and proof of purchase.
During the World cup game (Belgium vs England- group stages) my TV’s picture went blank again. I knew that I would get the same reaction and response if I tried to reason with your Customer Service staff. Nevertheless and decided to give the benefit of the doubt to the Game Customer service Staff and went to your store this past Saturday (14 July 2018). Pretty much nothing changed from a telephonic conversation or a face to face conversation with CS Staff. I got sent to the floor to speak or give my side of the events to the Hi sense representative that was by the TV’s. She listened half-heartedly as I gave my details of what transpired and explained that if I had my warranty or got help from the Game Customer Service staff in the first place I would not have went to get it repaired. She told me to contact Hi Sense service and repairs and explain to them what has happened and see if they can assist. I asked for the contact number but was told a flimsy excuse “I don’t have my cell phone with me to give you the contact numbers but you can get it at the Customer Service Department”. I was really getting hot under the collar because I am being shunted around from person to person and truly did not see the chance to be assisted by your Customer Service staff. I really pissed off and went to the Information desk because I did not want to go to your Customer Service centre. Before I got there, there was another customer really pissed off customer who was blowing his top off with the stores service. I managed to speak to the gentleman who was behind the counter and he called up the necessary details for me. I took a photo of the screen with the details (view your camera footage for the Info counter 10:30 to 11 or 12) and contact numbers and left very hot and bothered with the pathetic service I was receiving. I needed to keep it in because I should have known better than to expect anything different or assistance.
I phoned the Hi Sense Repair and Service division and was told that the Customer Service staff should have initially assisted me even though I did not have the documentation at the time to obtain the warranty and purchase slip number. The point being that I could have been assisted but was not. My warranty is now null and void and additional expenses and costs to repair by a Hi Sense technician which could have been avoided if I was assisted from the onset.
Yes, I do know that warranty and proof of purchase documents are important but what has happened to whereby we can assist and make customers wanting to keep coming back to your stores. I know nothing much will come from sending this email but just wanted you to be aware of the customer you will be losing. Word of mouth is also a powerful tool.
Thank you and best regards,
Pithavan Timothy James
HI I bought a fridge on 07/07 and paid for the item and for delivery to my house. When giving the sales person m details I stressed on the fact that they call me before they can deliver even though their Game DC is 5 minutes to my house as I am not a person to be sitting at home and if they do not phone me before delivery then there will not be any one to receive this fridge.
On Sunday 08/07 morning I left home and had 3 missed calls from 11h43;11h46 & 12h05 which I did unfortunately did not hear. At 12h27 when I reached my destination I checked my phone and immediately called the number on which call I missed.
This was the driver from Game stating that he was at my house and calling me as he was there to deliver my fridge. I then told him that he was to call me before he got to my place and not call me when he is there outside my place. I then informed him that I will only be back at my place at 15h00 and he said that is too late to which I replied I can push to be back there by 14h30. His reply was that he is already done in my area and he can not come back there. He further stated that not his problem that I did not get the delivery as he called me but I did not answer so he cant come back. I then told him that I will take this up with Game as he is delivering on behave of Game and they must sort this out.
I then called Game at 12h30 and spoke to Sanjay who then transferred me to Sallo who again I had to relay my story of the driver not being able to deliver my fridge. She stated that she will check with the driver and call me back. At 13h08 I called Sallo again for and update cause I could see no one from Game was returning my call. Sallo told me that she is very busy and she promise to call the driver now and call me back. At 13h31 she still did not call and by this time I was already at Gateway and called her again only to be told that she is gone on lunch. I then made my way to Game cause now I was extremely upset as being a the customer I already received attitude from the driver and now even the Game staff are not assisting me. When I got to Game I requested that I speak to the manager and told him of the problem I am experiencing. He then check the system and informed me that the fridge has already been delivered to y house. I then asked how is that possible when there is no one at home. He then stated making calls to the driver and after approximately 15mins he managed to get the driver. The drive told him that he is not going back and to speak to his Boss. To cut a long story short after a +/-30mins the decision from the driver and his boss was that they are not going to deliver and I then replied to the manager to cancel the deal as Game is unable to full full their side of the deal.
The sale was then reversed and I left.
My question is that Game is such a BIG store and if they unable to satisfy and keep their customers happy WHY brag about it? Also how come they using people that has attitude and people that don’t hold the Game name out of the store? This fridge was bought as a Birthday gift for me today and Game staff showed their true colours on what happens out of the store once the sale is done.
Everyone now days are fighting for sales in this hard time that the country is going through and yet the staff does not worry if they get a sale or not.
On the 25/02/18 i bought a Trimtech brush cutter(petrol) for roughly R2400.00 at game Ilanga mall in Nelspruit. Begging of April 2018 it started giving me problems, the head of the machine would turn and stop.
On the 10/04/18 i then decided to take back to the store where it was booked in for repairs, on the 20/04/18 i received an sms and a call from game store saying the repair has been rejected by the supplier due to the components are not covered by the warranty therefore I have to pay R1071 for the machine to be fixed. I explained to the lady that i will not be able to pay that amount as the machine was less than 3 months, still under warranty and i was not told prior as to what components where not covered by the warranty.
On the 02/05/17 i received another sms informing me that the machine is back from repairs and awaiting for collection, i went to the store the very same day and i was not assisted as I had waited over 30 minutes and the customer service waiting for someone to bring it from the back apparently, i then decided to leave.
Later i received a phone call from game informing me that the machine has not been fixed and i have to pay the requested amo unt, i then decided to launch a complain.
Later the lady that was responsible for my complain phoned me to come to the store to discuss the matter further as the sales person informed me on the day of purchase as to which components were covered. I went to the store and the sales person did not agree nor deny that he had informed me on the day of purchase. The lady informed me that she will book the machine for a repair as they wrote an incorrect reason when they send it to the supplier the first time. That was on the 04/05/18 and since then I had been waiting.
Yesterday on the 21/05/18 i went to the store and spoke to the branch manager manager and she informed me it is my duty as a consumer to read through the manual to see what components are covered of which I did and the manual does not say anything about the warranty.
I am not willing to pay anything for the repair of this machine.
I feel like i have been inconvenienced far too long with NO outcome and therefore I would like to have a full refund.
Would like to lay a complaint with Game stores . Went into the game store in key west krugersdorp to buy a special on your freezers. You had no stock. When i asked when will you be receiving it the salesman told me tom. He took my details and promised to phone me the next day. Its been 4 days since i went in and no call. I even asked for a rain check. He refused to give me one saying the stock will come in. Now the special is over and i dont have a freezer.
I visited Game Pinetown today 5 March 2018, and the cashiers name was Happy Zama Njecana. She was extremely rude and stubborn during the transaction. That’s the only and best way l can describe it. I don’t know how else to explain bad attitude. She seemed angry at life, or disappointed in her job, or something to that effect. I displayed the very same stubbornness towards her, which is completely against my nature, but it comes out when people treat me like that. This is the 2nd time I’ve experienced this pathetic kind of service from this particular store.
I bought a backpack at the end of January 2018 at game Vincent park and i love this backpack but now it is torn where the straps are sewed to the bag. I looked for the slip but could not find it.
Is there a possibility where i can go and exchange it without the slips?
I just wanted to say that I love the game store but I’m very unhappy the the service we receive at the game store in pmb Midlands mall the staff there are very unhelpful and not friendly at all I love the products and buy a lot from the store need better customer service
I went to game store mokopane and I gave the consultant documents for surname change and I spoke to the consultant telephonically requesting cash advance.consultant assured me that my cash advance request will be processed.after some few minutes a consultant called me telling me to go to the internet cafe and email documents as the consultant doesn’t have access to email.I asked who’s problem is that?I was advised to bring documents to my nearest game store and I did,now they want me to go to internet cafes to email.game is a big company what they told me to do was so unprofessional.because of the documents that wasn’t emailed because of the consultant that doesn’t have access to email my cash advance was not processed.the next day Friday I went back to the store the other consultant emailed my documents.I spoke again with the cash advance consultant telephonically.she confirmed that they received my documents and the surname has been changed and cash advance is processed.what surprises me is that the cash advance I requested is the third one and I usually receive it within an hour but this third one is not in my account after 10 hours.it shows that it is not processed.I tried to call customer care I couldn’t get help.Game is one of the biggest companies in SA,I didn’t expect this kind of service
Good Morning,
I would like to lodge a dissatisfation about the service I received at Game Secunda Branch, I bought a stove last week during black Friday dicount.After unpacking it I found a fault on one of the knobs.I returned it back today, but couldn’t get a replacement as all the stock received by the store of similar item have been prepaid.I asked about the demo on display and was told it’s available but cannot be discounted.So I don’t understand how do yo buy a demo with a full price,anyways,…..Part of the ‘solution’ was I will only get a replacement ‘maybe’ nexxt week.
So,
1.I paid for an item that is faulty,
2.I received the raw deal,
3. I have to sit for God knows how long without astove,
4.Customer service was the most horrendous,
Am sending this as a last resort failing which I will escalate this matter further.
Regards,
Unhappy Consumer.