Find below customer service details of Free People. Besides contact details, the page also offers a brief overview of the clothing company.
Head Office
Urban Outfitters, Inc
5000 South Broad Street,
Philadelphia, PA 19112.
Customer Service
Phone: 800 309 1500
Email: [email protected]
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About Free People
Free People is an American women’s clothing brand with a focus on vintage and Bohemian style collections. The one shop destination for colorful Bohemian clothing was launched in 1984. Founded by Dick Hayne, Free People had its first store at West Philadelphia, Pennsylvania. The brand operates as a subsidiary of Urban Outfitters, Inc. The Philadelphia-based retail corporation also has operations under popular brands Urban Outfitters, Anthropologie, BHLDN and Terrain.
Currently, Free People has more than 130 boutique stores across US and Canada, selling apparel, fashion accessories and shoes. Additionally, the products are sold worldwide through the 1,400+ specialty stores. You can locate one through the ‘Find Your Store’ option on the website. In addition to brick and mortar stores, Free People also has an ecommerce channel for people to shop online. Latest trends and vintage collections for women can be explored on the homepage. While the New section lists all the latest launches, bargain hunters can head to the Sale section for hot bargains. There are other dedicated sections to explore the products.
Categories listed on the website include Dresses, Tops, Jackets, Sweaters, Pants, Skirts, Shorts, Jeans, Activewear and Swimwear. Under footwear, you have shoes, boots, clogs, sneakers, sandals and slippers. Under accessories, you can find belts, bags, hats, jewelry, gloves and scarves. Products can be filtered on the website by size, color, length, price and other parameters. The product page has details on the material, and other specifications.
Have a special occasion coming? You can shop for Free People gift cards that can be used at store or online. Besides gift cards, Freepeople.com accepts Visa, MasterCard, Discover and American Express for payment. Customers enjoy free standard shipping on orders over $100. The standard shipping takes 5-7 business days. You can expedite the order by using express shipping and overnight shipping. Free People also ships internationally. The details are available under the Help section. Those not happy with the product can return same unworn and with original tags for full refund. All merchandise must be returned within 30 days. Refund will be credited in the original form of payment. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Free People support.
I have tried to order over the last two wks, your website puts in 35.00 for shipping and doesn’t even give me a choice of how i wanted it shipped. I am supposed to get free sh bec i am in the US but it’s putting in35.00 by itself. i wanted to use afterpay and i caleld your customer service and the girl said i just couldn’t order bec she can’t do afterpay on the phone