Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.
Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK
Floryday Customer Service
Email: [email protected]
____
About Floryday
Floryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.
Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.
If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.
I ordered a dress, when it arrived it looked like a clown costume. Returned to an address in Kansas according to the USPS they did get it. Now they want me to fill out more forms, they want to wear you down so you go away. THAT IS NOT GOING TO HAPPEN. In fact like cancer the longer you ignore it the more aggressive it becomes and we all know what happens in that eventuality. Give us back our money you crooks
Bought three dresses from you. Two quite large. But wiil do . The other brown polka dot too small. Want rebate as I’m sure the next size 20. 22 will not fit. Or mabe IT wiil as sizes a bit askew as the other lady said. Can’t seem to get a return address tried for days. Did fill in a couple of forms but they seem to disappear sad as the dress is fine just too small.
FLORYDAY told me step by step how to submit a Request for a return label. But when it came time to submit the request it wouldn’t allow me to submit my request. I try to do the Chat but that didn’t work, it wouldn’t allow me to type anything in. therefore I cannot receive a Return Label. how do we get help?
I too returned a dress to Floryday mid June. I returned it because it was about3 sizes smaller than the tag said. I contacted them mid July and they said I should send proof of postage but unfortunately I mislaid it. They said it didn’t matter as they would refund the money as soon as they had the goods back. I am still waiting. Not sure if Watchdog can do anything with a Chinese company. What a ripoff
Wow, I should have read these comments before I was sucked into this. Ordered 1 dress, received2 and it is trash. I have never ordered from companies I am not familiar with and will NEVER again be crazy enough to do it
I also recently purchased an order but have not received it would like to contact them by phone tried their website as I was unsuccessful getting that information so if one of you ladies have a contact phone # I would appreciate if you could send that information I would like to contact them by iPhone thank you and Hope you ladies get your request
Very unhappy with trying to return 3 items that are not suitable. I’ve received no feed back how to return as everytime I go to the returns it is not accepting my order numbers etc.. So very frustrating as I want my money refunded.
I want to know where to return them .
Very unhappy with this process.
Big rip off. Going in circles trying to return. Don’t buy anything from China. Lots of sites featuring beautiful clothimg and when it arrives its crap. We need to do out homework. No more “made in China”
I agree with all that is said here . Customer service is appalling I’ve spent ages trying to get a hint of how to get a returns policy .its all very underhand and made to be as difficult as possible. I too am getting told no such order number exists. I cant even get a phone number to call . Awful site to get around. I’ve spent 45.00 and trying to send back goods is nigh impossible. Dont use this site if u can help it. It’s awful and boy they must be earning lots by being difficult.
Absolutely awful, will not be shopping from them again, quality is awful, sizing is so out and customers service is , well there is no customers service!!! Not happy at all
I too wish I had read these emails before I placed my order. I bought 3 swimsuits and they are all too big. So far I haven’t found any instructions for a return/refund that make sense. I did use PayPal for my purchase. Did someone say they can help? Please reply if anyone knows this answer. Terrible scam and disappointing.
.
I have just received an order from Floryday, but I am having a nightmare filling in their returns proceedure forms. Looking at the comments above, I am not the only one having problems with them it seems. I can’t even find an email address to write to them. Won’t be ordering from them again!!
This is dreadful returns have to be within two weeks.. I can’t find on this ridiculous website how to return my unwanted purchase. I’m going to lose my money and be stuck with ill fitting shoes. I can’t find a phone number
Its my first time placing an oder. After 1 month I have not yet received my order. My order number cannot be found or any status.. I gave this dumb company the benefit of the doubt and now I find myself included in their skim and I’m very angry. Please do not order or do any kind of business with them !!!!!
I am seeing terrible comments about this company, their products and the shipping. very sad an needs to be reported to Better Business bureau!!!!!! So sorry to hear, see and read all of theses Reports.
I too cannot find a way as to return the goods I have paid for and they have sent me the incorrect sizes, colours and very poor standard in their clothes. I have tried multiple times to return my goods, cannot find any help whatsoever, I feel as though I am going mad!!! I am going round in circles trying to get my four in total clothes returned. I never realised that they are criminals by taking my money, by sending me very poor clothes and finally by me by not being able to return the clothes that I do not want! What can I do about this as I have not ever experienced anything like this or am I lumbered with the awful clothes!
I too cannot find a way to return the top I purchased. Contacted live chat and they directed me to another site where for $l.00 they will help me.
Will never order from them again.
Trying to fill out return form and it won’t work. When you get all your info filled out in it won’t submit but makes you refill the form. I’ve ordered from them before but never had to return items until this time. Nothing fits!
When you go to website and click on Returns it takes you to Tracking. Can’t access contact company. Very disappointing!! This must be a ploy so you cannot return anything. You’ve lost my business FloryDay!
Never buy from this source , gives all online shopping a bad name.I find the 3 products I have ordered and received to be absolutely appalling quality. One dress in the description is linen and is a cheap flimsy polyester in reality. An absolute rip off and not at all as look in the catalogue. Can’t be bothered to even begin to waste money sending back.
Dreadful clothes that look cheap dull and nothing like I ordered. Wouldn’t put in a charity bag to be honest. Never saw the reviews before or wouldn’t have ordered.
Received 4 garments purchased on line £82.00..Very VERY shoddy garments of VERY VERY poor quality. With view to “return and Refund”- attempted MANY times to contact Floryday, followed their stated returns procedure: Tel, Email,on line return forms, with no success. Attempted to access account(Floryday’s stated first stage of return process) not possible. Tried Chat Line, but no response. Floryday failing to honour return and refund policy.
Warning.. DO NOT BUY from this company. It is impossible to return the shoddy goods. I spent hours trying to contact them. An article in the Daily Mail stated that a London address..207 Regent Street is just a front for companies using it as an address. I returned my goods which cost over £80 to the shipping address and it was signed for but to no avail. An expensive lesson to be learnt. I will report back if I get a result but I am not holding my breath!
Please save yourself time and money by never ordering anything from this company. Can’t return. They make it impossible to fill out the return form, Comcast’s contact them. The quality sucks so bad they should be ashamed of themselves. Companies like this should not be allowed to do business in the US.
This is ridiculous trying to return my whole order as two items are too small and one is huge although they are all suppose to be same size. But my order is not on my account completely disappeared so cant access form. Live chat will only talk about pre order issues. Complete scam.
I ordered a dress for a wedding over 6 weeks ago the wedding came and went still no dress. I emailed the company and was rudely told to be patient. They still advertise please do not order from this company it is disgusting.
Wanting to return and cant find my order in the system for a start. Had a problem with this order initially being ordered. When finally received item did not look like the item so want to return but cant find how to return
Can’t find my account. Tried to get new account and can’t. Tried to email several times, they failed to deliver. I’ve tried to ring the phone number, nothing. Everything I’ve tried just keeps going round and round, so can’t find out anything.
I placed an order and made a payment thereafter, but was very surprised to be told that my order was cancelled and was one step ahead at completing whereas I have already paid. ??
I ordered 5 pair of shoes before reading comments. The shoes are to small and I can’t find a return application. Very unhappy. The quality is cheap. Do not order from this company!!
I’ve tried returning sandals which don’t fit,
Tried Contcting customer service but to no avail.
Tried phoning them, no is not available.
Email is only for business, not personal customers.
Very dissatisfied with their customer services.
I have ordered clothes, which doesnt fit me , I wanted to return. They are asking me to arrange the return to China.
Why should i do the shipping job, their return policy does not specify anything
I also ordered an outfit for a wedding only receiving the WRONG outfit & WRONG color and the material is cheaper than a $2 dollar where standing on Rodeo Drive! They haven’t responded back to my email for an address to return it. But made sure to respond when I inquired on the delivery!?
I have no email from this company to confirm my order. I am waiting for my order to come to wear for a wedding. Can’t seem to find my order or track in anyway. I’m getting worried after reading all the bad reviews.
I also placed an order with this company took a while but 2 dresses came 1 was much too big for me and the other is cheap and nasty material,I saw an add on Facebook for the dress and commented they got back to me via e mail and said I needed to print a return form ,I explained that I was unable to do that,so they sent some sort of link ,so I could get someone to print it for me,my daughter was on holiday,and I couldn’t open the link at all,now she is back to help me I cannot find the correspondence at all
Shame because they appear to have some nice things ,and now I would be afraid to order anything else
I ordered clothing after seeing a facebook advert. They took 3 weeks to arrive. All the items are too big and very poor quality. I requested a refund and return label. They told me to keep the items and they would refund me 50% of my order. I have no use for the terrible quality, badly fitting clothes and just want my money back. Does anyone know the address for their UK warehouse?