Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.
Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK
Floryday Customer Service
Email: [email protected]
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About Floryday
Floryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.
Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.
If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.
I wish to return two dresses for a refund where do I send them. I am in the uk , please I hope you can help the reviews seem shocking. You should publish a telephone number for us to call instead of all this nonsense, it seems after care is rubbish
I ordered a pair of sandals from you and I am very disappointed with the material used for the uppers of the sandals. I do not think the product description was very clear. I think the material is like cheap plastic & not very well made which does not reflect the cost of the item. I regret purchasing the item.
I have tried to track the items I have purchased with the order number but it is. It accepting the number Floryday Has put on the order. I wanted the items for my holiday leaving 1st June but. no luck so far.
I can not find a telephone number to speak to anyone. I shall not be using this site again.
I will keep to my normal company Kaleidascope. They do what they promise .
Joan Smith
How do I get contact with you, as I want to return a coat I’ve ordered 2 weeks back and quality is very poor and very thin compared to what I’ve seen online. I need my money back please.
I ordered a dress i need to return and get a refund. It’s far too big it’s the smallest size in that dress . Doesn’t hang nice at all. I requested confirmation of a returns address I’ve heard nothing this was a week ago. I cannot find a telephone number to call so I can actually speak to someone.
Can someone contact me by email with a telephone number please.
Christine Bashford
I am from Cape Town South Africa and I have ordered my purchase on 27 May 2019 and immediately I received a confirmation nr of my order and payment went of my bank account but when I entered my order nr to track for my order it went through in a minute but when I tried the following day and other day their system kicked out my order nr and said it does not exist. I can’t find a phn nr to contact this company and until today I have never received any emails from this company,am very hurt and very disappointed.
I wish to return 2 items that do not fit and get a refund. I have tried to fill in on line form. But it doesn’t recognize my order number and won’t submit. please would you send me address to send parcel back to and refund my money thank you.
Did you ever get a response?
Oh my God!!! I just ordered from them last week and it says 3-6 days as I selected expedited delivery. I notice they are not responding to me even though I have been trying to reach them since two days ago to follow up. My dresses have not been shipped yet… Please help anyone!!! I even chatted with their help online, but the person shut me out when I asked for a number which I could reach anyone to speak to to discuss the urgency of the need for the dresses to be delivered today unfailingly…I’m just reading all these reviews and experiencing same… I think I may have ben scammed too!!!!
I have asked for an address to return the dress that did not fit me. I hope you can be trusted and Please email the form and the return address. This is my 2nd request for the address. I am not very happy after reading all these reviews! If you want to continue to get orders I suggest you follow through on your promise of returns.
I ordered a dress in April and returned the dress, which was poor quality and did not fit. It has been two months and have not recieved a refund. I participated in the online live chat and these people have been giving me the run around. Never ordering off this website again.
I requested a return they sent me emails and I keep the link doesn’t work so now I have no phone number no way to contact them back to get another submittal and it’s after the 14 days. This is a terrible terrible customer service company no 800-number no live chat no communication
How does anyone get in touch with this company? I am trying to return a dress and it will not accept my form. Cant get phone number or anyone to help. Is there anyone who has had success with returns
Yes I had success with a return I did recently. I sent them an email and they replied with options so I went onto my customer account on their website and clicked the item I wanted to send back and they sent me the return address through that. Can you go into your orders in your account and you should find info there. I sent them a photo of the postal receipt and they refunded me within a day before recieving the parcel. I thought they were pretty good to be fair so ordered more stuff and am pleased with it?
I had no trouble returning dress from Australia just printed off their label paid for shipping and dropped it off. Sorry you are having so much trouble. I have asked for a refund and judging by comments here that may never happen
I wish I had read these reviews before I ordered, its apparently impossible to contact anyone or get a reply to emails .not sure where to go from here.i want to return the dress I purchased from them as it’s to big ,I have never received a confirmation email from them ,so have no order number ,no invoice in package. It appears to be impossible to send return form to them on line ,as I need a order number ,so around and it goes.
Please add my name to the huge list of very dissatisfied customers of Floryday! Four days after finally receiving my order I submitted a request for return as the fabric used was very flimsy – rather like one might use for a lining – and the sleeves were too tight for me personally. To date, now over two weeks later, and after multiple return requests to meet the company stated “14 day ” return policy, I have heard absolutely nothing from customer service. I am very upset, to say the least! This was my first transaction with this company and it certainly will be the last! No one can afford to lose money like this particularly since I will end up paying over $20.00 in to and from shipping for a $41.00 plus tax dress!! (Item #1310270)
It seems impossible to submit the form for the return of the item I bought. I tried and re-tried with no success. So frustrating! It seems done on purpose…
I received a dress a few days ago and I am not happy with the purchase. The style doesn’t suit me, nor I like the quality of the dress.
Please let me know ASAP where to return the dress. I hope you will get in touch as stated on your website.
I ordered several tops at the start of June, nothing has arrived, but they have taken my money, so disappointed, wanted these for my holidays, have saved up to buy these, am really upset
I ordered 3 dresses from floryday 3 weeks ago, money was taken from my account for the purchase, confirmation for order was sent to my email, tracking information, but when I went back to retrieve information, tracking email information was nowhere to be found!
I sent email to floryday and return email states they had no record of my order! Shady, shady, shady!
You need to demand a refund immediately or you will take action- it does sound strange. I received my order within three days of ordering.
You have proof of payment they have no leg to stand on – do t give up.
Now that I know they are Chinese company makes sense doggy
Ordered what I thought was nice linen white trousers they are awful terrible material cheap and nasty spoilt my holiday was banking on them to where with tops I ha e bought . Where’s the address to return them ?? Never shop with you again ?
Hi not sure what country you are in but if you go into returns online it gives you a number of drop off places you can return parcel to and they onforward.
When you follow their instructions you say what country you are in and you have a number of choices of locations eg im returning parcel to a a local chemist. You pay on the site and print off a label you stick to the parcel.
I have returned a dress today for refund – I certainly hope it doesn’t take a long time to get refund like a lot of people have commented
I am trying to check on a dress I ordered…order #028434796649. Dress needed to attend a wedding and after seeing the negative posts, I am concerned. Any update would be appreciated. And — WHY do you not have a customer service number, even though your site lists a tag for it – nothing will come up. My first time ordering and I am not sure why so much hassle!
Earlier this week I received 4 items of clothing which I had ordered from you on 10.08.19. The order number is 022015093238
I was not sent notification of its imminent arrival as stated in terms and conditions fortunately I was able to receive it.
Unfortunately the items were not suitable and so I want to return them. This is proving to be very difficult if not impossible.
There was no return form (as there is with other companies) included in the package.
The return form I have been directed to on your site does not allow me to enter reason for return and therefore I can not proceed.
There is no return address, there is a tab for a contact telephone but there is no number.
I am really unimpressed with this service and would greatly appreciate an early response from
you explaining how I am to return these items and have my money refunded.
I am aware that I have just 14 days to return the items and receive a refund.
I have received a dress which bears no resemblance to the one I ordered. I buy most of my clothes online and I’ve never come across such an opaque exchange procedure. A cynic might conclude that making the act of returning a garment almost impossible is a deliberate ploy. Having read the negative comments about quality etc. I’m beginning to regret placing my original order. Floryday have £40.33 of my money; this is not cheap. Had it been £20.33 I would not expect good quality nor good service but for forty pounds it is reasonable to expect both.
I need to retun my item purchase but no one want to assist with a warehouse address in SA. They only provide me with the address in China and to return one item is R1500 in posting….this is more than the item I purchased and it is not to satisfaction. I need the warehouse address in South Africa
I ordered 2 dresses from Floryday 2 weeks ago and did receive a confirmation with a order number on it. When I submit that order number, it says there is no such order number. Now I’m worried that I will never receive these dresses and they are for a rehearsal dinner and wedding. I was told it would be here in approx. 18 days and I still cannot track it. Please make me know this is not a scam! So glad I paid through paypal!!!
Purchased dress from Floriday. Wrong size sent – not size ordered. Cannot contact you. Reading comments from so many disappointed people with similar complaints and finding it impossible to contact you by any available method. I am beginning to wonder if the whole thing is a Scam.
I have been trying to contact ANYONE at Floryday about returns and I get zero response! I’ve gone to site, chat, email nothing. They charged me twice for same order. I couldn’t get through to cancel within hours of ordering. But they got their money!
Yes, I notice that they have been paid for the items I have purchased (reflects on my bank statement) but I know nothing more about my order. No response from their email address either?
I ordered a pair of sandals three weeks ago, to date I have not received them even though they have received payment. I will not purchase anything else from this firm they are not very efficient.
I was very disappointed to receive my orders a month after my holiday – it was supposed to come in 7 days. Also nothing fits XL is more like a size 16. I am still waiting for a return notice.
Should have read more of the comments before dealing with this place. They sent me the wrong order, charged me twice and I have been trying to contact them since early March. No emails, text, phone call, message -NOTHING!
DO NOT ORDER FROM FLORYDAY!!!
I placed an order almost 10 days ago, determined to find out where my order was I decided to write customer service for answers was told they could not send my order out due to the fact they were waiting on a back ordered item although the rest of the order was ready. After reading the reviews I am concerned about the competency and quality of this company.
I wish I had read these reviews before I ordered, its apparently impossible to contact anyone or get a reply to emails .not sure where to go from here.i want to return the dress I purchased from them as it’s to big ,I have never received a confirmation email from them ,so have no order number ,no invoice in package. It appears to be impossible to send return form to them on line ,as I need a order number ,so around and it goes.
I placed an order almost 10 days ago, determined to find out where my order was I decided to write customer service for answers was told they could not send my order out due to the fact they were waiting on a back ordered item although the rest of the order was ready. After reading the reviews I am concerned about the competency and quality of this company
I have filled in a returns form and was told I would be contacted within 72hrs with the address to send it to. I’m still waiting. Can’t find a phone number to speak to a person. Sorry I ever delt with them.
I do not think that this is a reputable company. I ordered three things. Two arrived weeks later and fabric is extremely
flimsy. one sleeve could not fit over my arm. The third piece has still not arrived in the mail. The website is unreachable.
I will not be recommending this company to anyone. The clothing designs are lovely but the quality of fabrics and workmanship are dreadful. This is false advertising.
I will be very curious to see if my money is refunded and if my third garment appears in the mail.
I ordered a top, as a present, on the 26th April 2020.
It still hasn’t been delivered, one month later. Delivery quoted as 7=10 days.
I have filled out their contact form 3 times but no reply. My email to the address they stated has just bounced back.
There isn’t a phone no or address you can write to.
Facebook are constantly showing their Ads. I advise everyone not to buy from them. The products are made in Hong Kong.
Did not receive my order! This is a joke of a website! Do not waste your time. Cannot get any response why I did not receive it. I would never recommend buying from Flory! I’m done with it!!!
Company will not respond in any way To emails & cannot find a telephone number! Package was never received & I would like a refund! This company is not legit….do not order anything from them! They will take your money immediately & you get nothing in return!
I totally agree with you, they haven’t sent my item and I can’t contact anyone propally on chat . I have my order confirmation number and still can’t contact them in any way. It’s been over 2 months
I have been trying to return 5 dresses bought at the beginning of may to no avail sorry my partner ever found the site im now left with 5 dresses that dont fit…definitely would not recommend this company. I ve asked for a phone numbrr an address to return BUT STILL NO ONE HAS BEEN IN TOUCH….
VERY DISAPPOINTED ?
I ordered tennis shoes almost 3 weeks ago and I havent got them yet .every time I try to ask them about my order I never get anywhere? I’m going to contact my credit card and have them dispute this I ty think they are a scam .I still see there ads on face book but I know I want my money back
I purchased two bathing suits couple weeks ago I finally received them and they are enormous they don’t look like what was in the picture they’re definitely not a large they are plus size and I’m not plus size trying desperately to return them I don’t want my money back I would like to purchase something else that I saw but to no avail no one has helped me I go through the tech chat and they give me nothing except send me to somebody where I have to pay to get customer service I don’t want to pay to get customer service that is bad customer service so I’m pretty upset I’m thinking I have to just eat this purchase not happy at all it’s pretty frustrating trying to contact and get help and nobody responds properly
I haven’t received my package yet i placed my order in May still nothing. It’s impossible to reach them. Don’t worry people there day is coming. A good friend of mine whom deals with companies like this all the time will be looking into this company.
Aside from the fact that my order took a very long time to arrive, (over two mounths) , they sent me the wrong size. I tried emailing them because there was no number to contact them so that I could exchange the size. They showed me nothing but disreguard once they had my money. I will never order anything from this sight.
Placed a order almost 3 months ago. They took my money but never received my order. Keep getting the same bullshit filling out the same form over and over. I just want my money back.
I cannot believe my first time ordering online and I get ripped off by a company like this and that my credit card of all things will not dispute the charges because I have not waited long enough for my order said 7 to 10 business days it is been one month and 2 days please don’t order from this company
After waiting nearly 2 months for clothes I paid £200 for they finally arrived. Sadly the box was full of shabby cheap fabric nothing like the website advert. After reading the scathing reviews I don’t think I can put myself thro the indignation & frustration of trying to return this box of rags. I’ll put this episode down to a learning experience. I will only buy now from reputable stores her in the UK.
Lo Monroe..
I order a dress following the charts measurements. It came yesterday way too big for me. I’m trying to return it and get a refund but it is impossible since there is no phone nor an email address to contact the company. I filled out their return page online, but when I got to the “submit” button, the “processing” one got stack!!!
Dreadful service, they make it very difficult to return anything. I sent 3 items back as not at all how they looked on website. One of the items was stated as being linen, there is no way it was. I am waiting for a refund for £58 nobody answering emails. I think I may contact watchdog, if no contact soon.
Emailed Floriday about a return address weeks ago, the address they gave me was in Birmingham, I have sent 3 dresses back to this address 3 weeks ago, I now realise this was the wrong place to send it, but that’s what they gave me. I am now £50 out of pocket, disgusting I will not be ordering from these again, do not order from this site.
I have tried all day to get a phone number and address. I want to return 2 swimsuits. No reply to anything I have sent to them. I guess I am out of 50.00 Guess I will not see my money that is what I get for trusting them.
Bit I will post for my friends not to order anything from them.
I ordered shoes about eight weeks ago sent them back had to pay for return postage and have received no refund as yet. Tried contacting them via but no response. Very disappointed with the service. Will not Use this company again.
I’ve been trying to return two swimsuits and can not get a response ?. I will never order from Floryday again. Very frustrating guess I’m out my 50.00 dollars also !!!!
FLORYDAY was unreachable! I couldn’t contact them to return my items. There was no way to talk to a real person! I found the websites a dead end because I didn’t know my order number. They did not respond in the chats…. I guess I am stuck with this low quality junk!!!
I have returned a very poor quality skirt to Floryday return Centre, 2 Crown Road Kings Norton Business Centre, BIRMINGHAM B30 3HY not received a refund. Impossible to contact anyone..
I agree with the remarks of the previous customer this is a load of Junk!
All I want is an address to return something to Floryday as the size is too big. It has turned into a complete ordeal! No matter how many emails I have sent to the service email given, I just keep getting the same automated response back. It asks you to contact them if you wish to return anything so that they can give you the correct return location, but it is impossible. Completed frustrated and as the lady above I don’t think I will be seeing any refund !!!!
I’m in the same boat as everyone else. I’ve been trying to make a return from the day i received my items. Very low quality, too small, too big and when i tried to connect with someone as it stated…start chat in 30 seconds with a tech. A quick chat it was and then sent me to a more secured connection tech, in which they wanted to charge me/my card to actually talk to this person. This is a horrible website and i will never order from Floryday ever again. I should have read the reviews prior to ordering. A lesson learned the hard way, thats for sure.
Same as everyone floryday now has £67 and I have nothing ,keep trying to reach them,all to no avail. Don’t buy from these scammers. They say we will get back to you within 24 hrs it’s been 3weeks now,!!!!
I returned 2 items exactly as directed on 7th July 2020. I chased refund and was asked for proof of postage as requested. I havehad no reply to that e-mailbut am still waiting for a refund. I too am considering contacting BBC Watchdog, especially having read other posts here about VERY POOR REFUND/CONTACT/RESPONSE from Floryday.
I agree with Rowena something has to be done about this firm,they are taking our money and we are not getting what we ordered terrible way to run a business
I have bought a dress from Floryday and it was shown as being linen and portrayed ib a lovely shade of green but when the dress arrived I was really disappointed as it is made of a see through cheap fabric and in an awful colour nothing like the one advertised which I was looking forward to receiving
I have tried numerous ways to get a returns address and returns label and customer service to no avail. This company is committing fraud as they are selling inferior goods which are not befitting of the advertisements and innocent people like myself are paying good money for these inferior goods without the backup of being able to return them and obtaining an appropriate refund.
This is disgusting
I agree whole heartedly with all the previous comments. I bought one blouse. I was sent two and charged for two. I returned both of them in June as they did not represent the blouse as shown in the picture. Very poor quality and material. A firm quite clearly to be avoided. Am still waiting for a refund!
Wow I thought I was the only one. I will not let it rest. I bought two ‘linen’ tops. Rags, synthetic, awful. Paid £4.70 to return to Birmingham. I have receipts. I did track and sign, I have the signature. I have sent 24 emails up to now. I’ve told them what I think of their rubbish, in a well-mannered way. When I sent the jpg with photos they said it was too large.
They are now saying my order number does not exist. On Monday I will contact the disputes team at my bank. This has happened once before with a chinese firm, silicone lids. It was resolved after 5 months. The bank refunded my money, £32.00 telling me that if this firm did pay me back then they, the bank would expect me to inform them and my account would be adjusted.
In a way I blame myself for being gullible.
In my emails to Floryday I kept insisting that if they put Linen tops and they are synthetic then they are breaching laws.
Just like the others, I get the same email. They will contact within 24 hours… or the one saying ‘because of peak season’. One of the emails said I could keep the tops and they would refund me for one! I paid £32, £4.70 to send them back, I want my money.
Like everyone else Floryday has my money and I do not have my goods. No response from the company either – it is an absolute disgrace and this company should not be allowed to trade given the way they work Or rather the way they don’t work.
You can never get a response – all you get is frustration and be out,of,pocket for it! I will certainly never use this company again or advise anyone else to do so.