Contact Floryday: Find below customer service details of Floryday, including phone and email. Besides contact details, the page provides a brief overview of the fashion retailer and its services.
Floryday Head Office
ZCHK Ltd,
#207-3, Third Floor,
207 Regent Street, London, UK
Floryday Customer Service
Email: [email protected]
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About Floryday
Floryday is a Chinese fashion retailer, particularly dealing with women’s apparel and fashion accessories. Headquartered in Hong Kong, the e-commerce company is owned and operated by ZCHK Limited. Product categories found on Floryday include dresses, coats, shoes and bags. Shoppers can filter products by color, price, material, size and style.
Most products on Floryday come with discount off the retail price. They also come with description, available sizes and shipping information. Products can be purchased with MasterCard, Visa, Discover, American Express and PayPal. As for shipping, products are shipped within 7 working days. Shoppers can expedite delivery with Express shipping option. Floryday uses reliable couriers such as DHL and UPS.
If not happy with a purchase, customers can return same within 14 days of purchase date. The refund does not include shipping fee. Products must be returned in its original condition. For more information or queries on payment, refund, cancellation, return or others, reach the Floryday customer service.
I am returning 3 of 5 dresses. Already wrote two emails to customer service and called the service number and left a message. I still have no answer as to where to return these items. Time is running out or is that the intention so we are not able to return things? Very bad return service. Please answer today. Thank you!
Order number: 025902997306
I want my refund “immediately “! There is no working contact information. I have been trying to reach you (as have everyone else on the comments list) because we are ALL dissatisfied with what we received. My order number is 027210609438 and if I do not hear from you in 7 working days I will be filing a complaint with PayPal, Visa, Amazon and every other company throuywhich people pay for terrible items on your website.
I was wondering when I should receive my dress I ordered on 4-30-18. It says it will be mailed within 14-21 days. It has now been 30 days. My payment was quickly taken. Please tell me the dress should arrive soon!
I purchased 2 of the same dresses to see if either would work, and they will not. I will be sending them back.I am finding the same frustrations as other writers. I cannot find where to send back this order and I am within the 14 days. Please advise immediately.
I was so excited about your products, but apparently, you do not honor people’s desire to return things. Please give me information, I have tried every avenue. Thank you
Wish to return 4 items but nowhere in your customer care information mumble jumble can I find a simple contact number to enquiry as to how to return the items as there was no form included in the parcel. Something you really should address. Very very frustrating. Why do you make it so difficult.
I would like to return these items ASAP. Totally unsatisfied with the quality. Looks lovely on your website sadly I will not be a returning customer.
Also your delivery was well off target. Only received items today 22nd May. Placed order on the 5thMay
I have received the three items I ordered from Floryday and I am very disappointed with their poor quality and inaccurate sizeing. I am desperate to return them in the 14 day period but can find no instruction anywhere as to how.This is very worrying and upsetting as my order was for way over £100. PLEASE stop treating your customers like this and advise us all IMMEDIATELY about return and refund procedures.
I have to return some of my order please advise how to do this as no returns form attached. It has past the 14 days return date as I had awaited weeks for delivery and was getting quite worried that this would not be delivered at all. Subsequently I have been on the holiday that I wanted these clothes for for nearly 3 weeks. There is a UK address on one package but as the order came in different packages I was not sure if this is the one to use.
To Floryday Customer Service personnel,
This is my second attempt.
Please forward to my email address Product Return form for and the correct address label also for dress No. 1955215685.
This does not have the length needed and does not combine with my jacket.
My previous order fitted perfectly.
Regards, S Buck
I need to return a shirt I just received yesterday, May 9, 2018. Please give me the address in which I need to mail it back to for full credit on my debit card. This is in reference to order number: 027288898779. Thank you.
I ordered a dress on April 4, 2018 and did not receive it until April 28th. The dress is too tight to wear comfortably and was afraid of ripping out the top where it is tight. Trying to send it back but am not finding any information to get that done. I will be calling my credit card company and getting the charge taken off. Will send the dress back as it is useless to me.
I’ve asked you about returning a dress but received no reply. I’ll now contact my credit card provider and see if they can help recoup my loss. This is a poor show Floryday – and I see I’m not the only person you have let down
I want to return the several dresses I ordered. Not one fits.
Please send me the return address.Order No. 065041985768
Unfortunately I read all the comments too late otherwise I would never have ordered one dress!! So I wonder if I will get an address to send the items back.
Wish to return an item that does not fit. There is no info inside package other than email addresses. When I go to one
of the sites, it is so jumbled and offers no info. Please advise as to returning order # 025410202183. Thank you.
My package with Floral Buttons ¾ Sleeves Midi Shift Dress (1955104858) and my Floral Cotton Round Neckline Long Sleeve Blouse (16455242890) arrived yesterday, May 29th , and I need to return the items since they do not fit.
Please advise where to send these items back to, and please send my refund for these items.
Thank you,
Christine McGourin
Please can I have a return address for order No.020299021812,
Item code 1955187438,the item was too small.
Please send return address
My order no.020299021812
Item code 1955187438
Dress for too small, ordered XXL
Has anyone had a refund for the items they wanted returned?
Has anyone had a refund for the items they wanted returned?
Has anyone had a refund for the items they wanted returned?
Where do I return three of my 6 items purchased? I am within my 14 days since delivery. I am satisfied with half of my order, but others do not fit me properly. I would appreciate a prompt response. Sincerely, Sheila O. my order number is 028346012653
I have 2 dresses that I need to return as they are too small. I have tried ringing the contact number given but to no avail. Please help as I am also afraid that my 14 days will soon be up and I will not get a refund and will be left with dresses that do not fit
I need to return a dress please, the dress is too small and nothing like the quality I was expecting I live near Nottingham, where do I send it to please for returning 28th April 2018
Did you have any joy ? I live in Nottingham too and impossible to contact this company. I have two dresses I need to return. Will not be using again especially after reading all these comments.
Many thanks Pam
I posted a message on here yesterday and I have had no reply.
I need an address to post back an order.
I am contacting you within the 14 day stipulated period.
Again no reply still waiting for moderation after reading some of the previous comments it seems like it is extremely difficult to contact anyone at your company and to get any service is there anyone working in customer care my order no is 02192355023 if I don’t receive a reply in the next 2 days I will return the items to the address in NSW and I will contact Pay Pal to retrieve my money back
I purchased item 1955249305 v neck 3/4 sleeves shift dress. Oh my god, it resembles a granny nightie. A dress that I paid $103.20 for 01955203181 that I could probably wear to a fancy dress party and a cover up swimwear top 30015256578 that is just awful. The quality is cheap chinese shit and poorly fitting. I paid a total of $189.61 now along with all you other people I am going to have to take it up the tail pipe because we have all been had!!! Need to get in touch with Fair Trading to stop these arseholes ripping other unsuspecting people off.
I need to return two items. They are too small and are not corresponding to your size chart. I want my money back and am disappointed that there is not a phone number to contact for return.
To Floryday customer service, regards order # 021809488973
Unfortunately the white v-neckline long sleeve blouse that I purchased does not fit well.
The shoulders are too wide while the chest is tight and the sleeves are too long.
Please inform me of the return address to which I can mail the blouse for a full refund.
Kind regards,
Alis
How do I return the dress I was sent. I am keeping one and sending the other back as it is too small. How do I return this. I cant see any address to send this to. Please help as I do not want to miss the 14 day return deadline.
I wish to return two dresses which do not fit well and are not of the quality I was expecting. Please provide a returns address in the U.K immediately so that I can return the items within 14 days from today’s date I.e. 16th April 2018.
I am fed up with contacting Floryday, I wish to return a dress, went through the process and was promised a reply in 48 hours, this has not happened, I am getting extremely annoyed at your service, as I know it has to be returned within 14 days. Please do something about this pronto. It puts me off ever ordering anything else from you.
Three the four garments ordered don’t fit, what is more tow are not cotton as stated on the website. I have just returned from hospital and need to return them as quickly as possible. Please help by sending a returns address. With thanks,
Order no. 020595872039
I bought a dress from Floryday,. It is the Floral square neckline short sleeve midi line dress (1042451 ) and it is too small and the quality is not good. I would like a refund of £46.21 which i paid for the dress.
Please let me have the details about how to return the dress.
This should have been given inside the parcel.
I read some of the reviews of Floryday which are not very good and will report your company if you give me any problems with this return and refund. I am a journalist and will gp to press if there are any problems.
Thank you to Quelle I finally received the dress that i had originally ordered. It restored my faith in the company. Please pass this message on to her at customer services.
I need to return a blouse, you sent wrong size. Can’t find number for customer service. Please get back to me asap. Yo say you need this returned in fourteen days. How w can I do that if you don’t have a acceptable way to return a product. Today is April tenth. Mi want a refund credit on my credit card! Thank you, please get in touch with me asap!m Patti
I have just received an order which I placed last month for a dress; order number 029453457216; order item 1955250144 for a white long sleeve maxi. I am not happy with the quality of the material in particular and want to return this item, so, could you please email me a returns address.
Thank you.
Hi I ordered a top from you it has arrived but although I requested large & it says large on the label it is more like a small(8-10) how do I return it to you? I notice on your websites a lot of customers are asking the same question.