Contact Fitbit: Find below customer service details of Fitbit, including phone and email. Besides contact details, the page provides a brief overview of the wearable technology company and its services. Reach the Fitbit customer service below for queries, complaints or feedback.

Head Office
405 Howard Street
Suite 550
San Francisco, CA 94105
United States

Customer Service
Phone: 877 623-4997 (US)
Phone: 0208 865 3243 (UK)
Phone: 000 800 100 4540 (India)
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About Fitbit
Fitbit customer serviceFitbit is a wearable technology company founded by Eric Friedman and James Park in 2007. Fitbit designs and manufactures products for a wide range of health and fitness uses. The products are in fact sold in 54,000 retail stores in over 64 countries around the globe. Products include Fitbit Surge, Fitbit Blaze, Fitbit Charge 2, Fitbit Charge HR, Alta, Fitbit Charge, Fitbit Flex 2, Fitbit Flex, Fitbit One and Fitbit Zip.

The Fitbit wearables come with the companion smartphone app. On the go, you can view all-day activity, be it calories burned, distances, steps walked, or record your sleep at night. Available for both iOS and Android, users can track weight, log food, measure hydration, track exercise, get notifications and stay connected. The fitness app is available for download in more than 200 devices. There is also Fitbit Premium available for desktop to compare your data against the entire Fitbit community, analyze calorie intake, get nutrition recommendations and get personal fitness plan.

For a glance over the features, the Fitbit Charge 2 for instance comes with PurePulse Heart Rate, Multi-Sport Modes (biking, weights etc), Connected GPS, Cardio Fitness Level, SmartTrack, Guided Breathing, All-Day Activity Tracking, Smartphone Notifications, Hi-Res Tap Display, Wireless Syncing and Long Battery Life. You can opt for a classi band or a leather band to go with the wearable. The Fitbit One is for those who want to track steps, distance, calories burned and sleep. Then you have the Fitbit Aria that measures weight, BMI, lean mass and body fat percentage.

You can purchase products online from the Fitbit e-store. You can filter products by fitness level, feature, color or type. Features include all-day activity, floors climbed, clock, sleep tracking, multi-sport tracking, heart rates, GPS, call and text alerts, calendar alerts, on-screen workouts and music control. You can also shop for accessories like clips, wristbands, pendants, cables, slee bands and dongles. All products come with a 1 year warranty, free shipping on over $50 and a 45 Day Money Back Guarantee. Purchases online can be made using Visa, MasterCard, American Express and Discover cards. For usage manuals or frequently asked questions, you can access the Help section and see your queries answered. For more information or queries on payment, refund, cancellation, technical support, warranty, store locations, or others, reach the Fitbit customer service via phone or email.

15 Comments

  1. Beverley McGhie Reply

    I received a Fitbit Alta as a gift about 2 years ago and the charger just broke. Given that I only charge it about once a month (cannot always wear it), I think it should have lasted a lot longer than this. What is the normal lifespan of a charger? How about the warranty period? If I have to replace it, please advise on where in Calgary I can buy one. All the places I’ve checked do not carry the Alta charger. Please advise. Many thanks

  2. Christine Booth Reply

    My Fitbit Alta HR is about 6 months old and one of the clasps that holds the wristband to the tracker is loose and the tracker keeps coming off. Is the wristband under warranty and how to do I go about getting a replacement wristband under warranty?

  3. Alison wells Reply

    I have a fitbit 2 and I have managed to scratch the screen. Can I replace the screen? Where can I get a replacement from please?
    Can I replace this myself?
    Many thanks
    Alison

  4. I took my charge two back to curry s in Crewe. They said they don t stock them anymore so i would have to pay £30 to upgrade.
    As it keeps falling off due to a faulty strap this seems very unfair
    My daughter said her friend had the same problem and was told it was not up to her to bear the extra cost.

    Could you advise me in this matter

  5. Hello
    My son bought me a Fitbit for my birthday last year,I have had them before and no problems at all.The strap has bulged and come away from the chip and I cannot get it to go back to fdactory settings at all.I am so disappointed with this one.

  6. Grace Blair Reply

    Hi I bought a Fitbit 3 and is not working I,be taken it back to shop and they have given me a new one but won’t let me open app for my new Fitbit 3

  7. Michelle Mihaliak Reply

    I bought my mom a Fitbit Alta HR. She had it for less than a year and it will no longer sync to her phone or iPad. We’ve tried everything and it will not sync. We ended up getting her a Fitbit charge 2. It will no longer charge. Do either of these have any kind of warranty? Thank you, Michelle Mihaliak

  8. I had a Fitbit bought for my birthday 10 months ago and wear it every day but all of a sudden it kept falling of my arm, it appear the strap on side keeps popping out . And I can’t get it to stay attached

  9. Hi I love my Fitbit Alta but have gone through several straps. I started with the purple but the side that joins on kept coming out. I then bought some cheap ones and finally another Fitbit product in blue. That strap has now come away from the Alta . Should I really be replacing the straps so much.
    I would be grateful for your help

  10. Michael Richards Reply

    I called your help line about my FitBit Charge 2 falling apart and was told since I was under a year they would replace the band. I was told I had to sent a photo of the Charge 2 with the logo visible and e-mail the photo back to them. I have taken several photos and the black band only has the word Fitbit in raised letters. This is not visible when I look at the photos as Black on Black is beyond my camera resolution. As the service assistant was very clear that the logo has to appear what do you suggest.

  11. Noreen Holloway Reply

    My Fitbit Alta was a gift for my Oct. 21st Birthday last year so it is not a year old yet. The strap just came apart and even if I put it back together there is no way it will stay together. I am very lucky it broke while I was inside or I would have lost it. Please tell me what you can do for me. I have taken some photos but I can get them to reproduce here. If you could send me an email I could then send you some pictures.
    Thanks, Noreen

  12. Sandi Messer Reply

    My Fitbit Alta HR strap will not stay connected on one side. Since Best Buy no longer deals with these issues, I am contacting you. Please advise. Currently I have a grey strap but prefer black. My strap size is small. I received this strap as a replacement in April and should not a new one yet.
    I was told you would need the following number:

    0979 040 6107

  13. Patti Toogood Reply

    I received a Fitbit Charge 2 at Christmas of 2016. I enjoyed it so much the first year. But, in January 2018, the band broke. I was told it was no longer under warranty so I had to pay for a replacement. Now it will not hold a charge and is virtually non-functioning. Too much money was paid for a product that lasted less than 16 months. It has been a huge disappointment given how much I used and enjoyed the watch initially. Can anything be done? Is a replacement possible? I am not sure I would buy another Fitbit given these challenges.

  14. I had a fitbit 2 for Christmas 2017 from my husband. The charger has always been temperamental. However, two weeks ago my fitbit will not charge. I have tried using your trouble shooting website and have cleaned the gold bits but the fitbit is not charging. I am really disappointed and expected better quality. The charger has not worked properly since I had the fitness wristband on 25 December 2017. Please advise.

  15. Leiza Ranson Reply

    I need to change the email address for my fitbit blaze but, it is asking for my old password to allow this change. I don’t remember my old password.
    Can you help me with this please?

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