Contact of Fastway Couriers, South Africa customer service

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Contact Fastway Couriers: Find below customer service details of Fastway Couriers, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the courier company. Reach the customer service below for queries, complaints or feedback.

Head Office
C, Pavilion Office Park,
Wessels Rd, Rivonia,
Sandton, 2129, South Africa

Customer Service
Phone: +27 11 234 9393
Phone: +27 41 451 0089 (Port Elizabeth)
Phone: +27 11 974 2845 (Johannesburg)
Phone: +27 10 140 0178 (Centurion)

About Fastway Couriers
Fastway Couriers is a courier and logistics company in South Africa that began operations in the year 2008. The company, first established in 1983, also has operations in Australia, New Zealand, and Ireland. In South Africa, Fastway has more than 250 franchisees. Each year, it handles close to 16.4 million parcels.

All Fastway products carry a parcel coverage, and has no fuel levies or re-delivery fees. Customers enjoy affordable pricing and reliable delivery service. Fastway depots are found across Bloemfontein, Cape Town, Durban, East London, George, Harrismith, Johannesburg, Klerksdorp, Nelspruit, Polokwane, Port Elizabeth, Pretoria, Rustenburg, Vereeniging, and Witibank. Through Fastway Couriers, you can send documents or small and big parcels. If you have dispatched an item, you can track the same with the label number. For those looking for rates, quick quote or weight calculator, the Fastway website is very resourceful. For more information or queries on payment, refund, cancellation, delivery, or others reach the Fastway Couriers customer service.

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  1. France Tintinger Reply

    Your service is unbelievably terrible. Even on South African customer service it must rate right at the bottom of the scale. Almost falling off the scale I would think. Your representative in Nelspruit shows me a tracking waybill that clearly shows that my parcel was picked up from the supplier and is in transit. They then tell me that it still has not left the supplier????? I will post this on Hello Peter and hopefully you will start to reap what you have sown.

  2. Karin Nieuwenhuizen Reply

    I was very disappointed in this delivery service. Remore was the delivery guy but very bad additude. Firstly he knew where the address was but failed to read flat numbers so my package wasn’t delivered. Then when I finally got time to phone him back in business hours he spoke in such a rude way even when he made the delivery he had a bad attitude. I will specifically request and pay extra never to use this delivery service again.

  3. This is the first time I am experiencing such incompetence with Fast way. It’s really disgusting.
    My parcel left Durban on the 6/12, and was at the Jhb depot on Monday, usually I receive my parcel by Monday. Since Monday till today the 12/12 I haven’t received my parcel. I’ve tracked my parcel everyday since then… in the morning it shows on board the courier vehicle and by 9pm its back in the depot. The call centre keeps saying it’s on board the vehicle and will be delivered before 5. I’ve logged an online enquiry still no response, I’m still waiting for a supervisor to call me back. They never put you in touch with a supervisor because the supervisor is busy on the depot floor.. doing I don’t know what. This is really frustrating as customers are waiting for their orders..

  4. Fastway couriers has had to be the most incompetent, useless courier company I have ever come across. Their drivers are blatant liars and highly disrepesctful. I have been waiting for over a week for a parcel. The drivers “supposedly” tried calling me to no avail. I just hope merchants would stop using this courier service!

  5. Michelle du Preez Reply

    This is now the 3rd parcel that was delivered late… correction i am still waiting for the 3rd parcel. Was told it would be delivered early morning after it being a day late… this is now 16:11 and my parcel was delivered to the wrong person then would be collected and delivered to me asap…it is such a frustration as a business owner to deal with an unprofessional courier service ! It is now 16:48 as a client who has been phoning and communicating all day i feel utterly disrespected ! Still no parcel !

  6. Fastway must change their name to Noway or Slowway. No service, no parcel, no feedback whatsoever about my parcel that was collected on the 4th of July 2019. No return of e-mails or calls. What is going on? Tracking number still shows en-route to Upington. Vernon the new owner have no clue to help and can’t answer any of my questions. Please contact me urgently 0827127848.

  7. Good day, so tired of fastway jhb services and admin staff, from the agents all the way to the office staff that makes empty promises. Frustrating purchasing airtime to contact office to load all credits after that all the time, agent gives silly excuses on text and refuses to take her calls, ticket office promised that i must send proof of payment before cut offs for credit to reflect timeously but still ignore my mails 4 hours later. So tired of your pathetic staff services, no wonder the drivers complain so much. Fastway Jhb no professionalism or ettiquette, bunch of potato heads that exploit our funds and keep customers awaiting their packages!

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