Find below the customer service details of Fashionphile. Besides contact details, the page also offers a brief overview of the ecommerce firm.

6359 Paseo Del Lago
CA 92011,
United States

Customer Service
Phone: 844 619 8902
Email: [email protected]

About Fashionphile

What started as an humble eBay shop, Fashionphile today has grown into an impressive online fashion resale website. Started by entrepreneur Sarah Davis, Fashionphile acts as a platform for customers to buy and sell women’s luxury handbags, jewellery, and accessories. When it started, Davis was only dealing with secondhand Louis Vuitton products. It took a considerable amount of time for her to learn how to authenticate the brand. Soon she began to include other designers and brands too. In 2008, Fashionphile opened its first store in Beverly Hills and then marked its physical presence in Maiden Lane in San Francisco too. In 2012, Fashionphile registered its first fashion warehouse in California. There has been no stopping since. Fashionphile was listed in the 50 best workplaces by Silicon Review in 2017. The company now promotes itself as an ultra-luxury retailer with more than 15000 item inventories. The sales of the company have recorded a profitable growth growing at 50% annually in the past five years. 

Fashionphile has been in talks with many luxury brands to create a dedicated certified resale program with the company. With luxury resale market totalling a whopping $6 billion, Fashionphile knows it has a sizeable market to milk. On the website, Fashionphile showcases an array of items available for both men and women. Besides bags, jewellery, watches, and accessories like bags, cases, sunglasses, wallets and scarves, the website has a dedicated section for new arrivals and most discounted products. Some of the top brands you will find listed include Bulgari, Burberry, Cartier, Chanel, Chloe, Gucci, Jimmy Choo, Louis Vuitton, Omega, Prada, Rolex, Versace, Mulberry, to name a few. People who are interested in selling the products can do so by clicking on ‘sell with us’. To sell an item on the website, sellers can choose a method including submission of an online quote, scheduling a virtual appointment, requesting a white glove pick up, or simply visiting a brick-and-mortar store. Fashionphile provides upfront quotes to sellers to give them an exact idea of how much they will be paid. When the items are received and authenticated, the payment is sent to the seller. 

Shopping on the website is fairly easy and quick. You can simply click on the category that you are interested in or click on the ‘designers’ tab to shop the merchandise of your favorite designer. Registered Fashionphile customers can checkout using the email address and password, while new customers will have to register using their credentials. You can proceed to pay, and the item will be delivered to your address promptly. Payment for purchases can be made through major credit cards. Fashionphile accepts the eligible returns within 30 days of purchase. Returns are acceptable when accompanied by the authenticity tag and pink return tag. Most refunds are processed within 2-4 days of the receipt.

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Last Update: December 14, 2020