Contact of customer service

Contact Farfetch: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Farfetch UK Ltd
The Bower,
211 Old Street,
London, EC1V 9NR

Customer Service
Phone: +44 0 20 3962 2362 (UK)
Phone: +1 646 791 3768 (US)
Email: [email protected] (app support)

About Farfetch
Born out of a passion for fashion, Farfetch uses technology as a giant global platform to bring together designers, curators, stylists and consumers and give each person the best style possible. It is a unique fashion concierge service that uses an online platform to source and sell products from hundreds of boutiques and designer brands across the globe. Based in London, this 2007 founded company now has branches in many cities including Porto, Lisbon, New York, Los Angeles, Tokyo, Shanghai, Hong Kong and Dubai. The global reach of Farfetch is evident from the fact that that it has options on its website and mobile app in ten international languages. Farfetch curates styles in clothes, shoes, accessories and fashion jewelry.

Making best use of the ecommerce wave, Farfetch, as the name suggests, scores more than 10 million hits on its website from fashionistas looking to get the best designs and latest styles. No wonder then that Farfetch ships orders to around 190 countries. The best luxury brands such as Saint Laurent, Givenchy, Valentino, Burberry and Bottega Veneta can be picked up from the Farfetch ecommerce platform as also designs of a lot of young upcoming designers. Farfetch also plays the role of fashion influencer by predicting lines, colours, textures and fabrics for the new seasons and promoting new talent. Little wonder then, that Farfetch has won numerous awards for different categories – e-retail, start up, digital direction, excellence in general management, best e store and best use of tech in digital economy.

Shopping for high fashion gear has never been this easy. A visit to the Farfetch website or app opens up a plethora of choices for men, women and children. Browse through the categories – trending, new in, sale, vintage, clothes, shoes, bags, accessories, jewelry and pick up whatever catches your eye. You could also browse through clothes and accessories of each designer and put together your new look. Ordering though the app or website is very easy and payment is through a secure payment portal and all debit and credit cards and global payment modes are accepted. Shipping is done directly to the shipping address in specified countries. If you receive the consignment and on trying it on, find that it does not fit you or does not suit you, you could avail of the free return policy within fourteen days, ensuring that the goods are in perfect order and unused, with all tags intact.

You can shop on the website by keyword or category. Explore the Trending section for latest and hot products. There is a Sale section for the bargain hunters. Other general product categories include shirts, coats, shorts, suits, trousers, tshirts, jackets, boots, loafers, slippers, sneakers, bags, belts, hats, gloves, sunglasses, and watches. Farfetch accepts Visa, MasterCard, American Express and PayPal. For those who need their package faster, Farfetch offers Express delivery to most destinations. Same Day delivery is available in select cities. Not happy with the apparel? You can return within 14 days for exchange or full refund. Items must be returned in its original condition.

1 Comment

  1. I returned an item I purchased. Customer service would not refund my payment because it claimed the brand tag was removed. As proof it send a picture of the item with the brand tag clearly showing in the picture. Why aren’t you honoring your refund policies?

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