Find below customer service details of Fairfield Inn & Suites, including phone and email. Besides contact details, the page also offers a brief overview of the hotel chain.
Head Office
Marriott International, Inc
10400 Fernwood Road
Bethesda, MD 20817
United States
Customer Service
Phone: +1 800-228-2800
Email: nil
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About Fairfield Inn & Suites
A franchise of the leading American hospitality brand Marriott International, the Fairfield Inn is an economy hotel for travellers on the go, and is pocket friendly for night stays, and quick turnaround weekend travels. With very few essential amenities and compact room layouts, Fairfield Inn is great for backpackers, roadies, and for travellers on the hunt for a low priced hotel. Cost effective and easy to locate with multiple locations, Marriott International launched the first Fairfield Inn in 1987 at Atlanta for $45 USD a night. In 2019, Fairfield Inn operates from 800 hotels in the United States, and is the second largest brand by Marriott International.
Fairfield Inn initially served the economy class and later upgraded to host the mid-scale customers at new locations with more added amenities. Free breakfast and coffee is a part of the upgraded hotel services, along with comfortable bed linen and work desk space. Most of the hotel properties include standard room amenities with mini-fridge, television, hair dryer, coffeemaker, and ironing board. The rooms available at Fairfield Inn are guest rooms and suites designed for moderate tier segment and most of the locations are centered in North America.
Celebrating 30 years of hospitality, Fairfield Inn provides guests an effortless stay and is recommended by experts for cleanliness, streamlined services, friendly staff, and affordable rooms in new locations with stunning city views. Reliable and trustworthy, Fairfield Inn is the most frequently booked hotel in the Marriott International group, and is great on customer value and satisfaction. The room rates for a standard King size bed starts from $120 – $160 USD and the higher end rooms and suites are priced at $250 USD per night per head.
Check-in starts at 3:00pm and checkout at 11:00am local time and, and cancellation charges apply, and is non-refundable at select hotels. Members of Marriott Bonvoy are eligible for complimentary nights, free credit points towards dining, and shopping, and get access to member only rates at best offer guaranteed. Go cashless with credit cards and Marriott Bonvoy membership cards, and earn points during your stay. Members can pay for the hotel with credit points and have access to mobile check-in.
Book directly through the hotel and save up to 15% on room rates and full prepayment is necessary at the time of check-in with a valid credit card details. Online reservation by mobile app is accessible for members only, along with free express check-in. For complaints or queries on reservation, cancellation, refund, career, or others, reach the Fairfield Inn support.
Staying in Fairfield in Victoria TX and there is a fire alarm going off. I called front desk. The reply was “the fire department will not reset alarm until morning”. This is poor service especially when you pay for hotel to get rest and sleep.
I was a guest at the Fairfield Inn & Suites at Twentynine Palms CA on April 25,2023. The booking was made thru Priceline. $168.35 was paid by credit card online. When I arrived to check in I was asked for a credit card for “incidentals”. Not unusual so I thought no more about it. On my return from my 2 wks of travel my card statement indicated that I had also paid an additional $10. When I called to ask what the charge was I was very surprised to find out that this small town place with a large lot charged me for parking! Was told that the parking cost was NOT on the booking info and was NOT on the hotel website, but there was a sign posted inside. Why did the person I handed my credit card to not tell me I was paying for parking? There was no mention of a prking fee. I stayed 4 nights in LA and never paid for parking. As a matter of fact this is the only place I stayed in 2 wks that charged a prking fee. (Also the most expensive room rate.)This is a very underhanded and sneaky way to do business. It’s not the money as much as it is the way all this was done without me being told upfront. I am a veteran with disabilities & must use the handicapped prking. Lesson learned – I will never stay with Fairfield again.
I booked a room in the Fairfield by Marriott in Wesley Chapel, FL for one night for my daughter, her husband 2 children. I also paid in full when I made the booking. When my daughter and her family checked in to the hotel she was given a room with 1 king-size bed for 4 people. She was told if she didn’t like it they would be happy to cancel the reservation. Since I booked the room I had to drive 20 minutes away to the hotel to speak to the front desk person. They agreed to provide 1 cot for 2 children. Needless to say, one child is sleeping on the floor. The best was when the supervisor gave me 2 sets of sheets and told me to make the bed because they weren’t a full-service hotel. Nice. This room cost $266.00 for one night.
Back on September 5th I stayed at the Fairfield Inn Lexington North on Hackney Place in Kentucky (2100 Hackney Place, 40511) with a group from Alabama. To say it was a disappointment would be an understatement. The rooms should have been assigned for a large group before we arrived and they may have been, but whoever checked us in decided everyone had to be moved and our check in time lasted well over an hour.
When we got to the room, there was food on the floor, the bed looked like someone had wallowed around in it, the pillows smelled like hair, and the toiletries in the bathroom were some hodgepodge mixture of what appeared to be partly used bottles.
Because my sister is a germaphobe, even more so since Covid, she feels the need to wipe everything down with alcohol or spray it with Lysol, especially since the state of the room was less than desirable. Awhile after she had wiped everything down, there were noticeable streaks on the lamp when it was turned on.
We were raised to be honest in all situations, so my sister went to the front desk to confess the results of her cleaning. The manager went to look at the lamp sometime before check out, said it couldn’t be polished out or fixed, and charged my sister $100.00. Are you seriously telling me a hotel doesn’t have insurance for these types of things and that a lamp costs $100.00? I was appalled! Since my sister is also a people pleaser and I am not, I would appreciate this situation being addressed by someone in management.
I had a hotel in Asheville airport area and I called for the free shuttle and an hour later I called back to check on the shuttle and got no answer! I had to walk to hotel from the airport! When I got there 3:45pmmy room still wasn’t ready want ready until 4:30 and had to walk back to airport this morning!!I wasn’t too pleased ! Thank you