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Find below customer service details of Besides contact details, the page also offers a brief overview of the German ticketing company.

Head Office
CTS Eventim AG
Contrescarpe 75 A,
28195 Bremen,

Customer Service
Phone: +49 0 1806-570070
Phone: 1806-236322 (special tickets)
Email: [email protected] (corporate)
Email: [email protected] (partnership)
Email: [email protected] (Eventim Presents)

About Eventim
Eventim is a European leader in the ticketing market specializing in tickets for music, sports, theatre and live events. Founded as Computer Ticket Service (CTS) in 1989, the German company today operates from its headquarters at the port city of Bremen. The parent company CTS Eventim in 2019 posted group revenues of €1.44 billion, selling about 57.3 tickets on web, app and box offices. The same year the company also brought all the live promoter activities under the brand Eventim Live. The network today includes more than 32 international promoters, organising 40 festivals and 6,000 live events. Some of the live entertainment tour operators it works with includes Abc Production, Act Entertainment, ALDA Germany, Doctor Music Concerts, Eventimpresents, FKP Scorpio, Seekers Event, Show Factory Entertainment, Vertigo and Vivo Concerti.

Tickets for events are sold under various brands such as,, and It also has operations in 21 countries, including Germany, France, Sweden, Russia, Italy, Spain, Norway, Poland, Hungary, the Netherlands, Switzerland and the UK. The ticketing and live entertainment management company, listed on the stock exchange since 2000, sells a staggering 250 million tickets each year. Specially designed for the sports market is the Eventim Sports which caters to some of the top European football clubs.

Popular festivals organised by Eventim include Southside, Hurricans, Rock am Ring, Lucca Summer and Rock im Park. To learn more about the festivals, their schedule and related events, you can visit the official website. You can filter events there by city, artist or event type. You have sports, concerts, musical and theatre to choose from. Under cities, you can see the list of venues in Berlin, Dusseldorf, Frankfurt, Hanover, Hamburg, Cologne, Munich and other cities. As you explore the events, you can see the highlights, details of available dates and cost of tickets. You can choose your favourite seat from the interactive seat chart. The cost of tickets vary according to the seating area that are divided into different sections. If booking under general admission, you can enter a seating or standing area that are not assigned or reserved.

Upon successful booking, tickets will be delivered to address by standard or express mail. The standard mail delivery takes 3 to 4 business days. Payment for tickets online can be made using debit/credit card, PayPal, Giropay, Paydirekt and Internet banking. If you prefer to book a ticket in person, you can locate a ticket outlet nearest to your address online. As for cancellation, it varies according to event and ticket type. You can sign into your account on Eventim website or smartphone app to see if the ticket can be returned or cancelled. If it qualifies for cancellation, refund will be processed in the original method of payment. For complaints or queries on tickets, cancellation, refund, career, or others, reach the Eventim support.

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