Head Office
Etsy, Inc
117 Adams Street,
Brooklyn, New York 11201
United States
Customer Service
Email: support@etsy.com
Web: Submit Ticket
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About Etsy, Inc.
Etsy is a popular creative marketplace launched in 2005. The ecommerce portal connects millions of buyers and sellers that deal with unique handcrafted and vintage items. According to the website, there are more than 29 million buyers shopping on the website globally. Etsy is headquartered in Brooklyn, New York. Product categories found on the website include bags, necklaces, rings, bracelets, dresses, shirts, handbags, luggage/duffel bags, home decor, rugs, furniture, outdoor/gardening, storage, bath accessories, cosmetics, fragrances, pet supplies, party supplies, wedding gifts, wedding clothing, toys, smartphone accessories, computer peripherals, books, craft supplies, arts and collectibles.
You can filter products on Etsy by price, shipping and product types. Each product page has detailed description, price and shipping information. Payment options include Visa, MasterCard, American Express, Discover and PayPal. Shipping options vary according to seller’s country. The options are available during checkout. As for returns and exchanges policy, that varies according to independent sellers who run their shops. If you have a special occasion coming, you can buy an Etsy gift card. On the gift cards section, you can choose a design, choose an amount and input recipient’s name.
Buyers can communicate with sellers through private messaging with shop’s policies or other questions. Etsy is not directly involved in transactions between individual buyers and sellers, but you can request for mediation in rare cases. Are you an artist or business owner? You can now sell your unique products on the platform for low fees. Listings are active for four months or until they sell. Sellers also get access to powerful tools to upload and manage their shop. Additionally, you can use promotional tools to drive traffic, manage payment processing with PayPal or get detailed statistics to improve sales. Currently, the Etsy platform has close to 1.7 million sellers. To start selling your handmade goods or craft supplies, you need to first create your account on the platform. For more information or queries on payment, refund, cancellation, delivery, or others reach the Etsy customer service.
I made a purchase on 03/11/2019 13 1/2″ Musical Moving cown Doll$12.50 plus $8.95 total $21.45 paid with debit. I checked my bank shows the purchase and shows just recently credited. I see it is still available. I still want it. What happened? Please give me a call.
I purchased furniture, for a sizable amount of money, on January 20th, 2019. It has not yet been shipped ,despite my many attempts to get the seller to send my purchase. I want a refund immediately! I feel strongly that I have been a victim of fraud and that it is Etsy’s responsibility to facilitate my refund immediately!
I ordered a sweater and it was charged to my account Jan 31. I have had no information regarding delivery of the sweater.
I have not been able to get a support person on the phone.
Please advise ASAP. I may be forced to get a refund.
I tried to sign in with old account, could not access, old email no longer and password was said wrong however it was correct. Then I downloaded the app and tried to register and it kept refusing registration! I tried your customer service number , Nothing you don’t answer. I tried online, nothing then I get computer help desk that wants to charge me to use your services and all I want to do is check out on my purchases! I would greatly appreciate that someone contact me so I can clear up this matter ! Thank you. I want you to know that it is unacceptable that customer service does not exist and your not screwing over your customers but your shop owners as well ! Is this how you conduct business? Because it’s highly unacceptable
Janine
I am very pleased with receiving my baby Angel craft buttons. I have bought this very same item on Esty a few years ago and to my surprise I have found the very same Angel buttons that I bought yrs ago. I have bought additional Angel buttons just in case they will not be making any more. If I need any more buttons or craft items, they are going to be the first company that I get in touch with. Thank you again for filling my order. Christine in Telford, Pennsylvania
I have yet to receive my order I placed over two weeks ago. I need a refund or my order. It’s a gift for my son. Please tell me where my order is.
I ordered a pair of earrings recently from Etsy and the shop was The Silver Constellation. When I received the earrings, they did not match. The silver in both earrings are two totally different colors and one silver ball sticks up higher than the other. The shape of the earrings don’t match each other and the posts are even two different lengths. When I contacted the seller, he said he must not have noticed when he mailed them to me. I don’t believe him, since he is a jeweler that does fine detail work. I believe he thought I was a sucker and would think that this was just fine. He immediately set up a refund and told me to keep the earrings and offered me no other option. I had wanted to order two more pairs of these, because I like them (matching), but he hasn’t bothered to get back to me at all. I find this very unacceptable and will NEVER ever order anything from him again. Not impressed.
How do I change my Etsy account from credit card payments to PayPal? Please send instructions.
Where are the parameters about posting a question for customer service? I’m starting to feel frustrated and I see myself as a good customer.
I ordered and payed for a ring and the deadline for the shipping has passed but I haven’t received the ring. I would either like my money back or my ring. Preferably my ring because it is an anniversary present.
I’m trying to log into my account– the shop name is FrankiesNotBad. I haven’t used it in some time, and would now like to use it, but unfortunately I can’t figure out what email address I used to create it.
I have an account linked to this email (nik.lacey@gmail), but it’s not the right one.
Is there any way I can retrieve the email linked to FrankiesNotBad? I can answer any security questions you might have in order to prove it belongs to me.
Thank you!
I am trying to sell my carvings in the USA for the winter and Canada for the summer. How do I change my shipping origon to ship from USA to calculate the shipping in the winter months for my account?
i’m trying to buy something on etsy and want to use $5.00 paypal credit. but when i get to the end of the transaction the $5.00 paypal isn’t there. HELP
I purchased two items on 23rd December 2018
first item:- order number 1405493969 purchase price £22.06 + 10.62 shipping total amount £32.68
Second item:- order number 1405493967 purchase price £32.69 + 11.44 shipping total amount £ 44.13
Gross total amount is £76.81 for both items.
After purchasing these two items it is clearly stated that I would receive these between 1-3 days. However I subsequently received two postage cards from Royal mail London, on the 16th January 2019, which indicates that they were unable to deliver the two items because..
1.There is a custom charge of £15.59 with and additional £8.00 handling fee for the first item then an additional,
2.£13.39 customs charge and again another £8.00 royal mail handling fee for the second item.
Please can you let me know why these additional charges have been applied for these two item, when the additional charges were already applied when I initially purchased the two the beginning.
this is the last and only order I will ever order from you. I was charged twice because I could not confirm my order. Now my bank account is screwed up. I only ordered 4 pet shot books and the message said my email was not confirmed so I did not know if these were actually ordered. I backed up a few pages and still was unable to confirm. went forward again and hit confirm. Now I am charged for two orders. Never ever again
My customer is trying to leave a review for a pair of earrings he purchased in December but cannot find a picture of his purchase when he goes on the Etsy.com site to connect to his review.
What do I do ? He wants to leave a 5 star review but can’t figure out how to do that.
I purchased an item over 2 weeks ago. Never got a confirmation email. When I go to look at my previous ourchases it shows nothing was ordered even though i have proof I paid for the item. The money was taken out of my account. This is the 2nd time this has happened. I have no information about who i even bought the item from. Im hoping to either get the item i ordered or a refund. I know unfortunately this will be the last time I order from this site. I love it, there is just a really big communication problem.
This is the second email I’ve sent.
I ordered a product on December 7, and was supposed to receive no later than December 16. I’ve contacted the seller since Dec 29 and have yet to receive a response.My item was supposed to be shipped Dec 21. This a late Xmas gift for my daughter.
I want my item shipped priority, free of charge,or an immediate refund.
This seller should not be allowed to sell on your site.
I will never order from your site again.I’ll continue to order from Amazon who cares about their customers and give an IMMEDIATE response and resolution. I’ve also received faster service from China! This is ridiculous.
A company the size of yours should have a phone number for buyers or sellers, particularly since one can leave a message for support as I did a week ago about receiving a coat that I never ordered & $320.00 was taken from my bank account. I contacted the seller via email & got nowhere with her. An old address was written on the box the coat came in; it was not her present address. I wrote a message to Etsy support including every detail of the transaction and I NEVER HEARD BACK fRom Etsy support. I am very angry about this as I should be. I do not want the coat I did not order but I certainly want the money taken from my account by the Seller. How can you not respond to a frequent Buyer when something like this happens?? I literally begged Etsy to call me back immediately. Nobody called me back! I demand you read the memo I sent to Etsy Support 8 days ago & tell me how you can leave a buyer in this position without returning my call. I find it disgraceful!
I have worked at the NYTimes in the past & still have friends there; if you do not respond to this message within 2 hours, I will ask them to publish this story as soon as possible after they have ascertained the facts involved. Surely you can afford to hire someone to deal with issues like this! I am fairly certain that buyers & sellers feel that they can turn to you in cases such as the one I have described herein or they would not want to do business with Etsy at all. If I don’t hear back from you in 2 hours I will call the Times & a Television Station of my choice & fill them in on your shoddy business practices.
I ordered an item and it came but was not acceptable quality. I have messaged the shop 3 times and filed a complaint with Etsy. I’m not getting any response from either. My next step is to dispute the charges on my credit card, I just wanted to send this item back and get a good one. This is nuts that nobody wants to respond to me.
I want a working Etsy customer service phone number.I placed an order with a business on Etsy and paid a third down two months ago on custom made boots and now they are way overdue and the shop wont respond to my Emails.Then I call the Etsy customer service number listed 1-800-328-5933 and get a recording saying its a non working number !!! VERY UNPROFESSIONAL !!!VERY SHADY !!!
I cannot access my account due to a limited access for my protection. I need to access my site for my class as soon as possible. If you could please help me as soon as possible.
Thanks in advance!
I am trying to find out the status of an order that was mailed on 12 December 2018. If that mailing service and the seemingly non-existent customer service I have received is indicative of Etsy business, be assured that I will NEVER even look at a Etsy website, let alone purchase anything from your company ever again. I will also make sure that all my friends know how crappy my experience was with Etsy.
Hi,
I ordered evil pins through a seller callec Evileye Creations on December 16, 2018. I ordered another item at the same time. When I agreed to the payment, and pushed send, my other order went thorugh, but the one from Evil eye did not. They sent me an email asking for the money, and I told them that I am cancelling my order because I thought they got my first orddr and they were trying to rip me off. Then I got a email from shopier asking me to send the money by credit card. I want to pay them and get this over with, but I will not send my card informaton through a site that I have never heard of before.
I am very confused. I have a charge pending on my bank statement titled “Etsy-Califor” for $42.98. I have no idea why I have that charge on my bank statement, as I have not purchased anything from Etsy, and I have not sold anything. I do not have an e-mail or receipt for this charge. This could potentially overdraft me. Could someone please clarify this charge for me?
I placed an order on October 29, 2018 for an apron in Christmas swirl pattern order # 1366968448, and I have not received the order. I have sent several email messages to the shop owner, Kingman Krafter, and I have not received a reply as to the status of my order. The estimated delivery was November 2-5th, 2018. I would appreciate your help in finding out about my purchase.
Sandy
I was charged $68.40 for dresser handles from Sol Forge. The seller emailed that there was “no order linked with this account.” I cannot get logged in to Etsy to find the order account.
I am extremely frustrated; there is no reason this should be so difficult.
I need to speak with someone about a shop who is leaving false responses to less than perfect reviews. This shop is fabricating scenarios to present that the issues with orders not arriving or shipping extremly late are the fault of the customer. I have emails and corresondence to prove the claim and am unable to edit my review after the response (which was a completely made up situation) this is not the first time and it needs to be reported
I ordered a palm leaf bag on etsy I need you to contact me back to tell me why it has not arrived yet I have a # number 5867722147 one of the things I ordered has arrived the other bag has not yet arrived
Esty should really check out the products their sellers are selling,because that represents esty,I was ripped off on my last purchase,it was advertised as one thing,after having to wait almost 2 weeks for its delivery,the item, well actually I can’t call it an item,the pieces of material poorly decorated were suppose to be an item but it wasn’t, I’m so upset,I also figure I won’t get a refund, sad, very very sad
I ordered a pair of earrings from ETSY recently and have not received them, but I had an e-mail from ETSY asking me to review the item. I indicated on the review that I didn’t receive them. Do you have proof of delivery?
I am wondering how to set up multiple stores. I feel my items would sell better if not all in one store. I have art work, quilts, and craft supplies. They don’t do well on the one site I have. I would like to open a shop for quilts and one for artwork. Thanks Anita
Hello
I have setup the Etsy shop. I am doing editing the about me section. When I select upload photo’s that are less than 2mb it says contacting Etsy in the bottom side of the browser(Safari) Macbook-pro. However no images are shown in the about section. Three images have been uploaded as samples.