Find below the customer service details of Ellebabe. Besides contact details, the page also offers a brief overview of the company.
G34, STokenchurch Business Park, Ibstone Road,
Stokenchurch, UK HP14 3FE
Email: [email protected]
Ellebabe is an e-commerce company that focuses on women’s fashion through its interactive shopping website. Selling clothing, shoes, bags, jewellery, beauty and health products, the website offers premium products at an affordable price. The catalog is refreshed frequently to keep up with the latest in trend. With over one lakh product styles, Ellebabe is a hotspot for fashion. A large number of products featured on the website are sold at 50%-80% off the retail price, thanks to the company sourcing products directly from manufacturers. The website offers impeccable delivery services which are not only efficient but quick as well. All orders are processed within a timeframe of 3 to 7 business days. This does not include holidays and weekends. The shipment takes approximately 3 to 25 business days, depending on the destination. The website offers multiple payment options to its users. Currently, it accepts PayPal and major credit cards such as Visa, Mastercard and Maestro.
Product categories found on Ellebabe include tops, dresses, bottoms, suit sets, swimwear, shoes, lingerie, home wear, bags, shapewear and activewear and accessories such as masks, socks, earrings, gloves and scarves. If unhappy with a purchase, customers can return the product within 30 days from delivery. Note that products must be returned with all tags intact and in original condition. Any items that are returned are replaced by the company or a refund is credited into the account of the customer. However, note that items like swimsuits, lingerie, bodysuits, jewellery and accessories are non-returnable. Customers are advised to contact the support team before returning an item. Ellebabe does not accept the items where a prior contact has not been established with the team. It takes 24 hours for the refund to reflect in your PayPal account. However, if you have made the transaction via a credit card, it will take 7 to 15 days for the refund to be credited back. The original shipping fee and insurance are non-refundable. The cost of the return is to be borne by the user unless Ellebabe is at fault.
Ellebabe is active across social media platforms such as Facebook, Pinterest and Instagram. They also have their own newsletter keeping users updated on discounts and new launches. If you want to communicate a complaint or feedback, you can mail the customer assistance team at Ellebabe. For quick communication, you can dial the helpline number. If the query is with regard to delivery, you can sign in to your account and track delivery status. You can also request for cancellation or refund directly on your account.