Contact of Elephone customer service (phone, email)

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Contact Elephone: Find below customer service details of Elephone, including phone and email. Besides contact details, the page provides a brief overview of the smartphone manufacturer and its services. Reach the Elephone customer service below for complaints, queries or feedback.

Head Office
Unit 04, 7/F, Bright Way Tower,
No. 33 Mong Kok Road, Kowloon
Hong Kong

Customer Service
Email: [email protected]
Email: [email protected]
Phone: (852) 27636557

About Elephone
Elephone customer serviceElephone is a Chinese smartphone manufacturer that began operations in 2006. It is headquartered in Shenzhen, Guangdong, and boasts of sales offices around the world. Elephone’s product line includes smartphones, tablets, cameras and accessories. Some of its newest products have been a pioneer in the industry and continues to grab the attention of consumers and reviewers alike. The Elephone products can be purchased at leading retail or online stores.

Elephone smartphones in the market include S3, P9000, P9000 Lite, M3, M2, S1 and P8000. Other products include the noise cancelling headphones with microphone, Ele Wispher; waterproof game keyboard, EleEnter Game1; EleEnter Game2; the camera, Ele-Explorer Elite; EleCam 360; Ele-Explorer Pro; Ele-Cam; AnyCharger; and smartwatch named W2. You also find suitable accessories for the devices, be it USB cables, batteries, cases or chargers.

While Elephone’s smartphones and cameras come with a warranty of 1 year, the accessories have a period of only 1 month. After purchase, if you are not happy with your product, you can even return same within 15 working days for a full refund. Payment for purchases on the website can be made using major Visa, MasterCard and PayPal. As for shipping, Elephone offers both Standard and Priority shipping. The company ships products to major countries around the world. For more information or queries on store locations, online shopping, warranty, technical support, or others, reach the Elephone customer service.

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  1. Tina Wilkie Reply

    I bought a phone and it did not work. I was told to mail it back and I would receive a refund as soon as it arrived. I mailed the return on 27th of July. I have not heard anything from Elephone. I keep writing e mails to [email protected]. If anyone from customer assistance could please contact me.Thanks, Tina

  2. I’ve been using my elephone p8 max for more than 2 years now.. it is still in good condition… i accidentally broken the lcd touch screen but have no problem at all..

  3. Michele Rossitto Reply

    I bought an Elephone S7 after 6 months the battery is swollen and the back cover unglued. Of course the handy doesn´t work anymore.

    What is disappointing is that the seller doesn´t even bother to answer my complain and the one sent via eBay customer service.

  4. i have been very disappointed, my brand new phone stopped working while i was traveling, just two weeks after I got it, this caused me a lot of problems. 2 years later I am still trying to get help. It’s very unfair that this is how paying customers are treated.

  5. I bought Elephone U pro from Elephone store in Mar 2018. After 5 months use, it started having purple-black patch on the bottom right corner and gradually increased in size. Later-on the whole display became blurry and almost unusable. After contacting support, I sent my Elephone U pro to China for claiming the warranty or getting it fixed as per their instruction (emails evidence available). However since then, I am not getting any response. I have sent so many follow up emails to them but no response at all.

  6. Jon Feaver Reply

    Had my my S7 x25 4GB blue afew days after, waited months for it. If I pick a launcher does not matter what one and install a livewall paper again it does not matter what one,with 5 minutes it gos back to the default back ground of the S7 and many times the background is corrupt so you can not customise it at all.
    If I pick outdoor sound there is no sound at all on the touch screen.If I use General sound setting, the sound only works 50% of the time,to get it work 100% you have to press the screen really hard.I have contact you but no answers,fo a brand new phone this is very dissapointing

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