Find below the customer service details of EGO Airways. Besides contact details, the page also offers a brief overview of the airline.
Viale Giulio Richard,
Milano, Lombardia 20143, Italy
About EGO Airways
EGO Airways is a start-up airline headquartered in Milan, Italy. The plan to start the airline was announced in 2019, and the airline is expected to be functional in the summer of 2021. The regional airline is all set to receive its first Embraer E190 jet in July 2021. The airline will operate flights to domestic and European destinations from its main base at Malpensa Airport. EGO Airways was founded by a group of entrepreneurs and has been funded by many investors. The airline is branding itself as an ‘authentic Italian company’, with a focus on better customer experience. EGO Airways will offer two cabins to the passengers. Despite the short flight times, the airline will offer onboard catering, along with buy-on-board services. The airline is planning to commence its operations for more than a year now. EGO Airways has opted for Embraer E190-100LR and has dry-leased the same from WDL Aviation, a German operator.
The airline has already received its Air Operators Certificate (AOC) from the ENAC, Italy’s airline regulator. The permission was one of the critical steps for the airline to begin operations. The airline is currently planning to sign codeshare agreements with some of the large carriers. This will also help the airline provide feeder flights to other Italian destinations. The routes planned for the airline include domestic flights from Milan to Verona, Florence, Venice, Pescara, and Pisa. The international destinations that will be covered by the airline include Slovenia and Ljubljana. EGO Airways has proposed to focus on operations from three airports including, Forli, Florence, and Parma.
The airline has a functional website where passengers can book their tickets. You can create an account on the website using your email. Having an account makes it easy to manage the travel itinerary, and make new bookings. Passengers can book their tickets for June onwards. As a part of company promotions, passengers are allowed to change the travel date until May 31st, free of charge. EGO Airways is offering three classes in its “Just Go” category. You can choose between Just Go, Just Go Plus, and Just Go Lounge. The Private Class passengers also have an option to select between Private, Private Plus, and Private Flexy. The airline will allow carry-on baggage weighing 9 kgs for both Just Go and Private Classes. Complete baggage information is available on the website. Fliers can contact the EGO Airways customer support for queries or feedback on payment, refund, cancellation or others.