Contact of Edgars South Africa customer service (phone, email)

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Contact Edgars: Find below customer service details of Edgars, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
Edcon Ltd
Edgardale, 1 Press Avenue,
Crown Mines, 2025

Customer Service
Phone: 0800 203 925
Phone: +27 11 495 1952
Email: [email protected] (corporate queries)

About Edgars
Edgars is a South African clothing retailer founded in 1929. The market leader sells a wide range of items that include apparel, footwear and accessories. There are currently more than 300 stores countrywide. New shoppers can locate an outlet using the store locator on the website. Stores can be located by province, city and suburb. For those who enjoy shopping at the comfort of their homes, Edgars operates an ecommerce channel. Shopping on the website can be done through keyword, brand or categories. Some of the top brands featured include Adidas, Asics, Burberry, Calvin Klein, Casio, Caterpillar, Chanel, Chloe, Converse, Diesel, DKNY, Dolce & Gabbanna, Fossil, Hugo Boss, Lee, Levi’s, Nike, Philips, Puma, Reebok, Tommy Hilfiger, and Umbra. Are you a discount shopper? Then head to the Sale section where you will find a number of items offering savings up to 70% off the retail price.

The homepage shows all the trending and latest items you might want to consider. The main menu also lists all the categories and sub categories to explore. Some of the top ones include dresses, jackets, jeans, shorts, skirts, tops, tshirts, trousers, shirts, bags, sunglasses, travel bags, sunglasses, shoes, sandals, slippers, sneakers, skincare items, perfume, crockery, bakeware, cookware, homeware items, among others. While shopping on, you can filter products by price, brand and other parameters. The product pages also provides an overview along with high quality pictures. Purchases on the website can be made using Visa, MasterCard, and net banking. Delivery is free if order value exceeds the minimum threshold. You can see the delivery rates and options during checkout. Most deliveries take between 2 to 5 business days.

Currently, Edgars only ships to addresses within South Africa. You can even opt for Click & Collect. The service allows you to order online and collect item at a store. If you wish to return an item, the same must done within 30 days. The goods must be in unused condition with all tags intact. Certain items do not fall under the returns policy. You can know same by reading the Refund Policy page. Refunds may take up to 14 working days. Are you regular at Edgars? Register for Edgars Club to earn and redeem points on all purchases. Members also enjoy exclusive discounts and other special privileges. For more information or queries on payment, refund, cancellation, career/jobs, or others, reach the Edgars support.

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1 Comment

  1. Enrich Nicke Reply

    To whom it may concern

    With utmost regret I bought a cellphone at Edgars mobile shop in promenade on 31/12/2018
    The phone suddenly went blank and I took it back to the store on 19/11/2019, as Ive been paying for insurance on the device since the day of purchase.
    The device is a Galaxy J4 2018 costing R2400.00 at the time.
    I’m paying R94.00 on a monthly basis for insurance.
    It was discovered that there was a hairline crack that is invisible to the eye which caused the phone to go blank.
    I recieved a quote amounting to R1400.00 to pay for repairs. I refused to pay the amount because I am contracted with an insurance. They then said I should pay R300.00for rejection fees. Meaning that I’d still receive a broken cellphone.

    The date is 16/01/2020 and I’m still waiting for my phone.
    The Edgars store is located in promenade mall, Mitchell’s Plain, Cape Town.This situation has caused me great inconvenience as I’m currently typing this email from someone else’s cellphone. I am bitterly disgusted by the customer service I recieved.

    Any assistance would be appreciated.

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