Find below customer service details of Ecom Express. Besides contact details, the page also offers a brief overview of the logistics company.
Ecom Express Pvt Ltd
10th Floor, Ambience Tower II,
Ambience Island, Gurugram,
Haryana – 122002
About Ecom Express
Ecom Express is an Indian tech-enabled logistics company established in the year 2012. Headquartered in Gurugram, Ecom Express has grown to be a leading player in the logistics sector for the budding ecommerce industry. The nationwide service covers over 90 percent of the country’s population, including Tier II and III cities. To be more precise, the logistics company currently operates in over 2400 towns, with 25,000+ serviceable pin codes. The staff that exceeds over 25,000 works round the clock for smooth operations.
For accelerating deliveries, the company has about 20 fulfillment centres across major cities, including Bengaluru, Chennai, Delhi, Kolkata, Pune, Hyderabad and Guwahati. Each day they can handle more than 8,00,000 shipments. Current customers include those from Flipkart, Myntra, Amazon, PayTM, Udaan and Fabindia. The company boasts of more than 700 such partners from varied segments,
Deliveries by Ecom Express is managed by a dedicated fleet of over 150 long-haul and 480 short-haul GPS enabled vehicles. The company uses technology and automation to the maximum to streamline deliveries and offer end to end solutions. Ecom Express’ current services include Order Fulfillment, Reverse Logistics, QC Reverse Logistics, EFS-Ecom Fulfillment Services, EDS-Ecom Digital Services. Ecom Express will not only pick-up and deliver products from sellers to end consumers but also will receive payments through Cash on Delivery (COD). It also has guaranteed express shipping services for delivery within 24 to 72 hours.
The Ground Services is responsible for transportation of large and bulky products which need a certain amount of care. Sometimes sellers may face return of their product. The Reverse Logistics service takes care of that part. Ecom Express will ensure the timely pick up and delivery of product back to partner’s warehouse on intimation. Other key services include the exchange management, valuable cargo handling, e-KYC-Aadhar based biometric verification, cheque/document collection and Contact Point Verification (CPV).
Existing customers can track the status of a package’s delivery online using the airway bill or order reference number. For complaints or queries on billing, cancellation, refund, tracking, or others, reach the Ecom Express support.